Search Hotels in Madrid, Phoenix

"I would like to commend the front desk manager Carlos Romero for his calm demeanor and exceptional service . I would like to commend the housekeeping service for their clearly well upkeep of my room during my stay. I was disappointed the the room was not updated in the bathroom. There were stains, so I did not use it. I liked the fitness center but the hours are much too short and truncated. I was disappointed by the limited menu and food across the resort for food onsite. "

"Hotel wasn’t in the greatest location felt unsafe wouldn’t be staying here again "

"Staff really helpful. Ideal for larger group. Fully stocked kitchen. Room to spread out. Area rugs could be replaced. "

"We called room service, but they didn't answer. Everything else was fantastic. "

"This was less than mediocre, it felt dirty (walls and carpet were stained and cracked). The kind of place I felt like I should wear my shoes indoor and flip flops in the bathroom. There’s no housekeeping unless you ask, however when I asked for a new garbage bag the housekeeper just smiled and said “no”. The garbages where the breakfast was were constantly over flowing. They advertised “free airport shuttle” however what they meant was “we may or may not answer to order you an uber”. In our case no one answered when we called so we just paid for our own uber, when we got to the hotel all they said was “oh that’s weird”. No offer for reimbursement, no apologies. The pool is not heated, even in 40 degree weather it was too cold to truly enjoy. Also not in the sun for the entire day so go in the morning/afternoon if you want to be in the sun. The breakfast was typical (fake eggs, possibly bacon or sausage) the waffles/waffle station was delicious though! I will probably not stay here again."

"The front desk staff was wonderful. There was an issue with facility service trying to work on our room’s lock system at night without telling us. After the situation was addressed, the managerial staff communicated what changes they would make moving forward. I felt listened to and I do believe they aim to satisfy their patrons. "

"We had a two queen room which was clean and comfortable. The hotel was fold out, mostly by media for the Final Four, but was very quiet. We walked about 1/2 mile to the Arena for the games. There are several shops and restaurants nearby "

"the room was not that clean and the bed was terrible"

"The indoor bar offers amazing selections and the restaurant on site, zuzu was delightful!!!!! The food and drinks in the pool area/pool bar were excellent!!! Try the chicken ceasar wrap!!!"