Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews of Kempinski Seychelles Resort

5 out of 5
Kempinski Seychelles Resort
Baie Lazare, Mahé Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 281 out of 494 reviews" "
Rating 8 - Good. 142 out of 494 reviews" "
Rating 6 - Okay. 41 out of 494 reviews" "
Rating 4 - Poor. 19 out of 494 reviews" "
Rating 2 - Terrible. 11 out of 494 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 4 nights in May 2024
Response from Kethsine Leste on 7 May 2024
Dear Mr. Ryan, The team would like to firstly thank you for selecting us as your choice of accommodation and for taking the time to leave us your valuable feedback here on Expedia. We are delighted to read that you were impressed with your stay overall. The team would feel honored to welcome you back in the near future so that you can experience even more of our highly sought for hospitality. Until then we remain at your service. Warm Tropical Regards, Oliver Kuhn General Manager

10/10 Excellent

Atul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and very good service.
Stayed 4 nights in Apr 2024
Response from Kethsine Leste on 7 May 2024
Dear Mr. Atul, The team would like to firstly thank you for selecting us as your choice of accommodation and for taking the time to leave us your valuable feedback here on Expedia. We are delighted to read that you were impressed with our facilities on offer here at the resort as well as the level of our service delivery. The team would feel honored to welcome you back in the near future so that you can experience even more of our highly sought for hospitality. Until then we remain at your service.Warm Tropical Regards, Oliver Kuhn General Manager

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of best holidays
Friendly staff.. liked the chefs and how they accommodated my dietary requests.. I mention especially breakfast chef, plus two Arab chefs; Ayman & Emad.. spa was great too: both aster & Joice were wonderful.. thx for the whole experience 💕
Stayed 5 nights in Nov 2023
Response from Kethsine Leste on 4 Dec 2023
Dear Valued Guest,The team and I would like to thank you very much for taking your valuable time to leave us a review on Hotels.Com. At Kempinski Hotels we always strive for service of excellence and we are glad that the same was reflected in your stay. People are key assets to any organisation and we are glad that you were impressed with the service skills of the breakfast chefs, Chef Ayman, Chef Emad, Esther and Joyce. Rest assured that your special mentions will be shared with them.We look forward to welcoming you back in the near future so that you can experience our upcoming projects such as the unique 'Le Petit Chef' restaurant concept. Until then we remain at your service. Warm tropical regards, Oliver KuhnGeneral Manager

10/10 Excellent

Imran

Stayed 6 nights in Nov 2023
Response from Kethsine Leste on 6 Dec 2023
Dear Mr. Imran, The team and I would like to thank you very much for taking your valuable time to leave us a review on Hotels.Com.At Kempinski Hotels we always strive for service of excellence and we are glad that the same was reflected in your stay. We look forward to welcoming you back in the near future so that you can experience our upcoming projects such as the unique 'Le Petit Chef' restaurant concept. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

4/10 Poor

Verified traveller

We stayed at the hotel for 3 nights, when we got to the room we saw that there was a problem with the TV, we called to report it, they told us that they would fix it tomorrow, the problem was not fixed, and every time I called to check, we got a different answer. We paid for a 60 minute yoga class, the class lasted only half an hour, one day when we returned from the pool we called to ask for another towel, it took them 35 minutes to bring it to us, a disappointing service experience and does not justify the price of the hotel.
Stayed 3 nights in Sep 2023
Response from Kethsine Leste on 2 Oct 2023
Dear Valued Guest, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. At Kempinski Hotels we strive for service of excellence and we regret that the same was not reflected in your stay.Rest assured that the concerned teams took note of your experience with us and the same will be discussed further as we highly value the experience of our guests.The team would feel privileged to welcome you back so that we are given a second chance to showcase our true hospitality.Until then we remain at your service. Warm tropical regards,Oliver KuhnGeneral Manager

6/10 Okay

Louisa

Liked: Cleanliness, property conditions & facilities
We booked a few days at this hotel whilst in mahe with our six month old baby. We wanted to properly relax, surf and enjoy a bit of luxury. We normally stay at more boutique, independent properties but were attracted by the surf break, and the convenience as it was our first holiday with the babe. First, the good stuff: the beach is truly beautiful and they did well to not build to the shoreline, so you get a tropical
Stayed 3 nights in Sep 2023
Response from Kethsine Leste on 2 Oct 2023
Dear Ms. Louisa, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. We are glad that you were satisfied with your stay to a large extent.It would be an honor for us to welcome you back in the near future for even more of our highly sought for hospitality.Until then we remain at your service. Warm tropical regards,Oliver KuhnGeneral Manager

2/10 Terrible

Marco

Liked: Cleanliness
Disliked: Staff & service
Overpriced
Overpriced. Food and services are really, really expensive. Front desk is not up to the task, they let people jump in front of you for no reason. Also, there was a problem with my booking but they wouldn't try to fix it. All they did was telling me the booking platform I used made a mistake. When contacted by the booking platform they didn't even bother to reply. Rude and unprofessional. Resort is actually nice but not worth the price, not even close.
Stayed 7 nights in Sep 2023
Response from Kethsine Leste on 19 Sep 2023
Dear Mr. Marini,Thank you for taking the time to share your feedback regarding your recent stay at our Resort. We genuinely appreciate your input, as it helps us to continually improve our services.We apologize that some of your expectations were not met during your stay. We understand your concern regarding the Summer offer, and we want to clarify the situation. Your booking was made through Expedia, and they had attempted to reserve the Summer offer, which had expired on August 31st. Our reservations team promptly contacted Expedia to communicate this, and we believe they passed this information on to you as well.To make amends for any inconvenience, we extended the option of Half Board to you at a discounted price of EUR 70.00 per person throughout the stay. This rate is equivalent to the additional cost you would have incurred for Half Board had it been included in your original booking through Expedia.Your satisfaction is of utmost importance to us, and we hope this explanation clarifies the situation. If there are any further concerns or if you have additional feedback, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to welcome you back in the future.Your Sincerely,Oliver KuhnGeneral Manager

10/10 Excellent

Martin

Stayed 7 nights in Aug 2023
Response from Kethsine Leste on 2 Oct 2023
Dear Mr. Martin The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. We always strive to achieve the highest level of service delivery and we are glad that the same was fully reflected in your stay.It would be an honor for us to welcome you back in the near future for even more of our highly sought for hospitality.Until then we remain at your service. Warm tropical regards,Oliver KuhnGeneral Manager

10/10 Excellent

Idan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All greta Only minus is some construction work that taking place at the resort that we didn't know about
Stayed 2 nights in Aug 2023
Response from Kethsine Leste on 14 Aug 2023
Dear Mr. Idan, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. Indeed our resort is undergoing partial modernisation works and we regret that the same was not communicated to you.We are however glad to read that you were still satisfied with your stay.It would be an honor for us to welcome you back for even more of our hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

8/10 Good

Oliver

Stayed 5 nights in Jul 2023
Response from Kethsine Leste on 24 Jul 2023
Dear Valued Guest, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. We are delighted to read that you were happy with your stay. It would be an honor for us to welcome you back for more of our hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

10/10 Excellent

Antony

Stayed 13 nights in May 2023
Response from Kethsine Leste on 4 Jul 2023
Dear Mr. Antony, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. At Kempinski Hotels we strive for service of excellence and we are glad that the same was reflected in your stay. We look forward to welcoming you back for more of our hospitality.Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

8/10 Good

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Kethsine Leste on 4 Jul 2023
Dear Mr. Hussein, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. At Kempinski Hotels we strive for service of excellence and we are glad that the same was reflected in your stay. We look forward to welcoming you back for more of our hospitality.Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Kempinski for five nights and thoroughly enjoyed the beautiful beach lined with palm trees as well as the large swimming pool (with a lifeguard) and extensive property. Every night we enjoyed live music in the lounge and dinner on the beachfront restaurant. The rooms were large with balconies, separate living room area, and modern bathrooms. The staff were friendly and attentive. The Kids Club offered a place for children to play and had a verity of activities. A wonderful resort!
Stayed 5 nights in Apr 2023
Response from Kethsine Leste on 17 Apr 2023
Dear Ms. Cynthia, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. Service of excellence is at the core of our operations and we are glad that you were satisfied with your stay. The team is happy to read that you were happy with different aspects of your stay ranging from our location, the evening entertainment, our room comfort, the friendliness of our team members and our kid's club.It would be an honor for us to welcome you back in the near future for even more of our hospitality.Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

10/10 Excellent

Evgeni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel super clean beach and very peaceful
Great hotel very kind staff , all was great, all requests was just yes ! We where upgraded with no extra fee , great rooms , best view, friendly staff great place to go with kids !!
Stayed 5 nights in Mar 2023
Response from Kethsine Leste on 30 Mar 2023
Dear Mr. Evgeni, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. At Kempinski Hotels we strive for service of excellence and we are glad that the same was felt during your stay. It would be an honor for us to welcome you back for even more of our hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Kethsine Leste on 22 Mar 2023
Dear Ms. Maxine, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a rating on Expedia. As passionate hoteliers, we make it our mission to exceed the expectations of our valued guests and we are glad that the same was reflected during your stay. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Kethsine Leste on 18 Mar 2023
Dear Ms. Martina, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia.As passionate hoteliers, we make it our mission to exceed the expectations of our valued guests and we are glad that the same was reflected during your stay. Until then we remain at your service.Warm tropical regards,Oliver Kuhn General Manager

6/10 Okay

Shaun, brooklyn

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent holiday. Lovely staff , amazing beach and good food options. Only negative maybe a convenience shop would be beneficial.
Response from Kethsine Leste on 3 Dec 2022
Dear Mr. Steven, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. At Kempinski Hotels we strive for service of excellence and we are happy that the same was reflected in your stay. Once again, thank you for having chosen our resort. It would be an honor for us to welcome you back.Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveller

Very disappointed and over priced
Overpriced hotel just go to Praslin or La digue
Stayed 1 night in Nov 2022
Response from Kethsine Leste on 23 Nov 2022
Dear Esteemed Guest, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Hotels.Com. At Kempinski Hotels we strive for service of excellence and regret that the same was not reflected in your stay. Rest assured that we will review our pricing strategy as we highly value the experience of our valued guests.Once again, thank you for having chosen our resort. It would be an honor to welcome you back so that we can showcase our true hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with good food options and buffet! Staff were very helpful and friendly! Would love to visit again!
Stayed 2 nights in Nov 2022
Response from Kethsine Leste on 19 Nov 2022
Dear Mr. Emmanuel,The team and I would like to thank you very much for your recent and for taking your valuable time to leave us a review on Expedia. We are delighted to read that you were happy with different aspects of your stay such as our culinary offerings and the service delivery of our team members. Your special mentions will be shared with all. Once again, thank you for choosing our resort. The entire team and I would be priviledged to welcome you back so that you can experience more of our highly sought for hospitality and our new products such as our modernised Windsong Beach restaurant simultaneously. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

8/10 Good

Natan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hopitality. amaizing place and great atmosphir.
Stayed 3 nights in Nov 2022
Response from Kethsine Leste on 15 Nov 2022
Dear Mr. Natan,The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. Our core mission is to exceed the expectations of our valued guests and we are delighted to read that we achieved the same during your stay. Once again, thank you for having chosen our resort. It would be an honor to welcome you back for more of our world class hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager

10/10 Excellent

sedat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everting was excellent
Stayed 9 nights in Sep 2022
Response from Kethsine Leste on 12 Oct 2022
Dear Valued Guest, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. We are delighted to read that you were satisfied with your stay overall.It would be an honor to welcome you back for more of our highly sought for hospitality. Once again, thank you for choosing our resort. Until then we remain at your service. Warm tropical regards, Nadine Al Bulushi Hotel Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it here. From the moment we arrived to this stunning hotel we were made to feel very special. The staff were very friendly and the lady in red was amazing with helping to plan our days. The beach area is stunning with water provided regularly and fruit provided whilst laying on the beach. Coconut trees and palm trees decorate the stunning beach that this hotel sits on. Thank you toe everyone who made our stay so amazing here!
Stayed 7 nights in Sep 2022
Response from Kethsine Leste on 26 Sep 2022
Dear Mr. Mark, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Expedia. At Kempinski Hotels we strive for service of excellence and we are happy that the same was reflected in your stay. It would be an honor to welcome you back for more of our highly sought hospitality. Once again, thank you for choosing our resort. Until then we remain at your service. Warm tropical regards, Nadine Al Bulushi Hotel Manager

10/10 Excellent

Maurece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was superb! They were extremely courteous and helpful at all times. The property was always peaceful and spotless. My wife and I loved our stay here.
Stayed 5 nights in Aug 2022
Response from Kethsine Leste on 22 Aug 2022
Dear Mr. Maurece, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to write a review on Expedia. We appreciate your positive overall feedback and this confirms our mission to provide a perfect holiday location for our valued guests.Once again, thank you for choosing our resort and please do not hesitate to contact me to plan your next visit for more of our hospitality.Until then we remain at your service. Warm tropical regards, Philippe H. CharraudeauGeneral Manager

10/10 Excellent

Hassan, Apex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the stay was excellent
Stayed 4 nights in May 2022
Response from Kethsine Leste on 15 Jun 2022
Dear Esteemed Guest, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to write a review on Expedia. We appreciate your positive overall feedback and this confirms our mission to provide a perfect holiday location for our valued guests. Once again, thank you for choosing our resort. Please do not hesitate to contact me to plan your next visit to Paradise Islands. Until then we remain at your service. Warm tropical regards, Philippe H. Charraudeau General Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinski went above and beyond to make our honeymoon a special occasion. We were amazed by the facilities and the professionalism of the staff. We will definitely use Kempinski resorts at other locations we will travel to in the future. Thank you for a perfect time.
Stayed 3 nights in May 2022
Response from Kethsine Leste on 14 May 2022
Dear Mr. Daniel, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to write a review on Expedia. We appreciate your positive overall feedback and this confirms our mission to provide a perfect holiday location for our valued guests. Once again, thank you for choosing our resort. Please do not hesitate to contact me to plan your next visit to Paradise Islands. Until then we remain at your service. Warm tropical regards, Philippe H. Charraudeau General Manager

10/10 Excellent

Jessy

Stayed 3 nights in Apr 2022

10/10 Excellent

Alireza

Stayed 6 nights in Mar 2022
Response from Kethsine Leste on 5 Jul 2022
Dear Mr. Alireza, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable to leave a rating on Hotels.Com. We appreciate your positive overall feedback and this confirms our mission to provide a perfect holiday location for our valued guests. Once again, thank you for choosing our resort and please do not hesitate to contact me to plan your next visit. Until then we remain at your service. Warm tropical regards, Philippe H. Charraudeau General Manager

10/10 Excellent

Giovanni, BUCHAREST

Travelled with family
Liked: Cleanliness, property conditions & facilities
It îs ok
Stayed 13 nights in Feb 2022
Response from Kethsine Leste on 28 Feb 2022
Dear Mr. Giovanni, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to write an online review on Expedia. We appreciate your positive feedback and this confirms our mission to provide a perfect holiday location for our valued guests. Once again, thank you for choosing our resort and it would be our pleasure to welcome you back. Until then we remain at your service. Warm tropical regards, Philippe H.Charraudeau General Manager

8/10 Good

Manuela Ramona, Iasi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊 Great location, very respectful staff, very comfortable bed! 😞 The water has a lot of vegetation in it and as it is reyrage it is very small water and full of grass. 😞 Very expensive everything food drink, extra services.
Stayed 8 nights in Feb 2022
Response from Kethsine Leste on 28 Feb 2022
Dear Ms. Ramona, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to write an online review on Expedia. We appreciate your positive feedback and this confirms our mission to provide a perfect holiday location for our valued guests. The team however took note of your comments about our food and beverage prices and rest assured that the same is being constantly reviewed. Once again, thank you for choosing our resort and it would be our pleasure to welcome you back. Until then we remain at your service. Warm tropical regards, Philippe H.Charraudeau General Manager

8/10 Good

EMMA

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2022

10/10 Excellent

Edmund

Stayed 1 night in Jan 2022

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!!!
Amazing place!!! We enjoyed so much!!!!! The staff are everything!!!
Stayed 4 nights in Sep 2021
Response from Kethsine Leste on 24 Sep 2021
Dear Dana, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. We are delighted to see your perfect score of 10 out of 10. The team is equally happy to see your positive comments about the resort as a whole and the professionalism of the team. Once again, thank you for choosing our resort. Please do not hesitate to contact me for planning your next visit. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Kethsine Leste on 7 Oct 2021
Dear Christopher, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. We are delighted to see your perfect score of 10 out of 10. Once again, thank you for choosing our resort. Please do not hesitate to contact me for planning your next visit. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim General Manager

10/10 Excellent

Terry

Stayed 5 nights in Aug 2021

6/10 Okay

Crystal

Liked: Staff & service
Stayed 4 nights in Jul 2021
Response from Kethsine Leste on 7 Oct 2021
Dear Crystal, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. We would like to thank you for your score of 6 out of 10. Still we see that there is room for improvement. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The location of the property is quite spectacular. The property itself is a little bit dated and there are works going on to renovate. The renovation itself doesn't cause any disturbance. However it meant that only two restaurants were open. The quality of the F&B leaves a lot to be desired though. The fish n chips, biryani were quite poor. The grilled fish was passable.
Stayed 4 nights in Jul 2021

8/10 Good

Subhash

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good resort in beautiful country
Great resort for a short stay on the beach doing nothing. Highly recommend doing some excursions like seeing the giant tortoises and going to one of the waterfall hikes.
Stayed 3 nights in Jun 2021
Response from Kethsine Leste on 14 Jun 2021
Dear Esteemed Guests, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. We are delighted to see your positive score of 8 out of 10. The team is equally happy to see your positive comments about our resort as a whole. Once again, thank you for choosing our resort. Please do not hesitate to contact me for your next visit. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples honeymooning
Stayed 4 nights in Jun 2021
Response from Kethsine Leste on 14 Jun 2021
Dear Esteemed Guests, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. We are delighted to see your perfect score of 5 out of 5. At Kempinski hotels we strive for excellent service and we are glad that the same was reflected in your stay. Thank you for selecting us for the special occasion of your honeymoon and the entire team is happy to see that we exceeded your expectations. Once again, thank you for choosing our resort. Please do not hesitate to contact me for planning your next visit. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked most the spa and food
Stayed 3 nights in May 2021
Response from Kethsine Leste on 14 Jun 2021
Dear Esteemed Guest, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. We are delighted to see your positive perfect score of 5 out of 5. Such will surely motivate our team to excel in their service delivery. We are glad to see that you enjoyed our spa facilities and culinary offerings. Once again, thank you for choosing our resort and we are glad to see that we exceeded your expectations. Please do not hesitate to contact me for planning your next visit. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim General Manager

4/10 Poor

Stefanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building works
Hotel staff were pleasant and friendly but some of the hotel bars and restaurants were shut with very loud building works Buffet for dinner is pretty embarrassing - reminiscent of school lunch vs a five star experience
Stayed 3 nights in May 2021
Response from Kethsine Leste on 17 May 2021
Dear Stefanie, First of all, thank you very much for your recent stay here at Kempinski Seychelles Resort and your time taken to share your feedback here on Expedia. We would like to thank you for your score of 4/10. The team is delighted to see that you were impressed with the pleasantness and friendliness of our dedicated team. Indeed our resort is undergoing modernisation of the lobby and two food outlets and the same is expected to be completed by August 2021. We sincerely apologise for the inconveniences that the latter caused. We took note of your comments on our buffet selection. Rest assured that our Chef is aware and they are working to improve the same. It would be our pleasure to hopefully welcome you again in the future and provide you with a better Kempinski experience. Wishing you all the best, Hany Abdelmoneim General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing beach with it's own coral reef. Food was nice and plenty, cold fish and sea food salads were superb :) Not located in the central area - but it's a good thing if you are searching to stay away. Staff were very nice and helpful. We enjoyed our stay very much.
Stayed 6 nights in Apr 2021
Response from Kethsine Leste on 11 May 2021
Dear Expedia User, Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and taking your valuable time to write an online review on Expedia. We are delighted to see your perfect score of 5 out of 5. Such will surely motivate the team to consistently excel in their service delivery. The entire team is glad to learn that you were impressed with our beach, our culinary offerings and the professionalism of our team. Once again, thank you for choosing our resort and the perfect scores. Please do not hesitate to contact me for planning your next visit. Until then we remain with tropical regards and stay healthy, Hany Abdelmoneim General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great hotel but service is far away from a real 5* hotel. I received an e-mail asking me if I am celebrating any particular occasion and I answered yes (wedding anniverssary) but Nothing happened (no one congratulate you, no offer, so why such question?). For diner, we had to wait 30 minutes before beeing serve our salad… when asked why nobody knows… The good part is that we have been allowed a very late checkout. Overall a great place to stay but service need serious improvements.
Stayed 1 night in Mar 2021
Response from Kethsine Leste on 7 Apr 2021
Dear Esteemed Guests, First of all, thank you very much for your recent stay at Kempinski Seychelles Resort and taking the time to write a review online on Expedia. It is truly unfortunate to remark on your rather neutral score of 3/5 on Expedia. Note that we take the pre-arrival emails seriously so as to establish our guest preferences and special celebrations and we are saddened that your wedding anniversary was not acknowledged. The team responsible has been briefed accordingly. Your comment on the food delay is well noted and we have communicated the same to our Chefs and service team, who will take immediate action by conducting further training with the team to constantly improve their skills. Despite the highlighted inconveniences, we hope to have the pleasure to welcome you back one day in order to convince you of our authentic hospitality that we are known for. Wishing you all the best and stay healthy, Hany Abdelmoneim General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a gorgeos location, nice garden and excellent beach. The rooms are spacious, well maintained, high quality furniture. The meals (breakfast, dinner) where quiet bad. The service was exteamly slow, the service personel where bored, was keep mistaking something. I wish they had the usual dinner buffet, which was nice the previous visit!
Stayed 3 nights in Mar 2021
Response from Kethsine Leste on 31 Mar 2021
Dear Esteem Guests, Thank you very much for your recent stay with us and taking the time to share your feedback online. We are delighted to remark your rating of 4/5 and that you were satisfied with most services provided, especially when it comes to the location itself and the rooms quality. However, we are saddened to see that our food and beverage offerings were not up to your expectations. Rest assured that we will take your comments seriously and the team responsible will work to improve on the same. It would be our pleasure to welcome you back in the future and remain with best regards, Hany Abdelmoneim General Manager

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Great facility and beach, mediocre service
Beautiful resort with great beach and low level of service, very impersonal and doesn’t meet service level expected of the 5* resort. It feels like the team makes you a favor by providing the service. One day I asked 3-4 times to clean the room, but sadly we ended up at 4 pm trying to rest after day on the beach with the cleaning team in the room. Also the reception wasn’t really interested to assist, we had long stay and had to make COVID test on the 6th day, they promised to make an appointment for “tomorrow” but the day after ended up they didn’t, luckily there was another girl that finally called and made the appointment. If you want good facility for decent price this is a place for you, but if you expect personal and attentive service try elsewhere.
Stayed 5 nights in Dec 2020
Response from etx-maltkemp2 on 20 Jan 2021
Dear expedia.com user, Thank you very much for your recent stay and sharing your feedback online. We are glad to remark your rating of 8/10, still see that there is space for improvement. It is very unfortunate to notice that some unpleasant situations occurred regarding the cleaning of your room and the arrangement of your PCR test where we would like to apologise for. Rest assured that this definitely does not represent our standards and your comments have been forwarded to the respective departments in order to avoid inconveniences like this in the future. It would be our pleasure to welcome you again in the future in order to convince you of our authentic hospitality that we are known for. Until then, we remain with warm regards and wishing you all the best, Hany Abdelmoneim General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent !
It was great! Fantastic service and beautiful beach.
Stayed 3 nights in Dec 2020
Response from etx-maltkemp2 on 20 Jan 2021
Dear expedia.com user, Thank you very much for your stay with us and taking the time to share your feedback online with us. We are glad to remark you high score of 10/10 and that you have fully enjoyed your vacation at our hotel. It would be our pleasure to welcome you soon again, Hany Abdelmoneim General Manager

10/10 Excellent

Sanae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020