Dear Mr Stepan,Thank you for taking the time to share your feedback with us regarding your recent stay at Hospes Maricel& Spa. We sincerely apologize for any shortcomings you experienced during your time with us.We take all guest feedback seriously and are committed to continually improving our services to ensure a memorable and comfortable experience for all our guests.Regarding the issues you mentioned about the condition of the hotel and the lack of variety and creativity in our breakfast offerings, we are truly sorry for falling short of your expectations. We understand the importance of maintaining high standards of quality and presentation, and we will address these concerns with our management and culinary teams to make necessary improvements.Regarding the pricing of our amenities, we strive to provide value for money while maintaining the unique experience our guests expect from a luxury establishment. However, we understand your concerns and will review our pricing strategy to ensure it aligns with our guests' expectations.We value your patronage and hope you will give us another opportunity to exceed your expectations in the future. Sincerely,Daniela HutuAssistant General Manager

Dear Mr. Ricky,We sincerely appreciate your kind comment. We are pleased to hear that his experience at our hotel was impressive and that our staff was able to provide him with exceptional service. His satisfaction is our priority and it fills us with joy to know that we meet his expectations.We hope to welcome you again in the future and continue to exceed your expectations with each visit.Sincerely,Jasmine GarciaFront Desk

Dear Mrs. Asma, Thank you so much for your kind words regarding your last stay at our Hospes Maricel & SPA*****!It is simply always our objective to offer the best experience for our guests, and we are very happy to hear that you indeed enjoyed your time with us.We also thank you for your kind words about the service you received from our colleague, Mehdi. We will be sure to share with him your comments, which will surely make him very happy.Once again we thank you for this wonderful opinion, it was a pleasure for us to read it and we hope we get the chance to be at your service again soon. Kind regards from Mallorca, Rianna MageanuHospes Maricel & SPA***** Reception

Guten Morgen!wir wissen Ihren freundlichen Kommentar sehr zu schätzen. Es freut uns zu hören, dass Sie Ihren Aufenthalt in unserer schönen Lage am Meer genossen haben und dass Sie die Ruhe, die wir bieten, erleben konnten.Es freut uns zu hören, dass Sie unser Essen ausgezeichnet fanden, insbesondere die Espresso-Martinis. Wir bemühen uns, Ihnen unvergessliche kulinarische Erlebnisse zu bieten, und Ihre positiven Kommentare sind eine Ermutigung für unser Küchenteam.Darüber hinaus freuen wir uns über Ihr Lob für den Service unseres Personals, von der Rezeption über das Zimmer bis hin zum Essen. Freundlichkeit und Liebe zum Detail sind grundlegende Aspekte unserer Service-Philosophie, und wir freuen uns, dass wir dies erreicht haben.Wir werden Ihren Dank an unser gesamtes Team weiterleiten. Wir sind Ihnen dankbar, dass Sie sich für unser Haus entschieden haben und Ihre Erfahrungen mit uns teilen. Wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Vielen Dank für Ihre Zeit und dafür, dass Sie unser Gast waren.Mit freundlichen Grüßen,Jasmine GarciaRezeption

Estimado Sr. Juan,Agradecemos sinceramente sus elogios. Nos alegra saber que disfruto de un trato impresionante por parte de nuestro personal y que encontró nuestro hotel maravilloso, con vistas únicas. Estamos encantados de que haya experimentado un servicio a la altura de sus expectativas.Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de recibirle nuevamente en el futuro. Si hay algo específico que le gustaría destacar o mejorar, no dude en hacérnoslo saber.Agradecemos su preferencia y le enviamos un cordial saludo.Atentamente,Jasmine García, Recepcion. Hospes Maricel & Spa*****

Dear Preeti,Thank you for taking the time to share your feedback following your recent stay with us. We are thrilled to hear about your positive experience, and we appreciate your kind words.It's wonderful to know that you found our customer service to be excellent across various departments, including management, concierge, spa, housekeeping, and the restaurant. We take pride in providing a high level of service, and your recognition is truly rewarding for our team.We're delighted that you enjoyed the stunning views and the convenient location of our hotel. Additionally, it's fantastic to hear that our breakfast offerings met your expectations with everything you needed.Your feedback is valuable to us, and we look forward to welcoming youBest Regards, Jasmine GarciaReception

Dear Carmel,Thank you for your kind words! We are delighted to hear that you found our staff friendly. Providing excellent service is a priority for us, and we appreciate your recognition.We look forward to welcoming you again in the future. If you have any specific feedback or suggestions, feel free to share them with us. Your satisfaction is our goal.Warm regards,Jasmine Garcia, Guest Assistante.

Dear Mr Alberto, Thank you for taking the time to share your feedback about your recent stay with us.I'm delighted to hear that you found our staff friendly and that you enjoyed the amazing view from your room. Your positive comments about our service are truly appreciated, and we are thrilled that our team made your stay enjoyable.We hope to have the opportunity to welcome you back!Kind regards,Daniela HutuAssistant General Manager

Prezada Sra. Graziela, A equipe do Hospes Maricel & Spa gostaria de agradecer-lhe por ter escolhido o nosso hotel na sua última visita a Mallorca. Estamos muito felizes em saber que você apreciou sua estadia no nosso hotel.Esperamos poder recebê-la novamente no Hospes Maricel & Spa ou em algum dos nossos nove hotéis na Espanha.Atenciosamente,Daniela HutuSubdirectora

Dear Guest,The Hospes Maricel & Spas team would like to thank you for trusting us in your last visit to Mallorca.On the other hand, we would like to apologize for not having fulfilled your expectations. More importantly, we will continue to place upmost priority on training and developing our front desk associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they indeed crucial in supporting our improvements efforts. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa.With warm regards from sunny Mallorca. Daniela HutuAssistant General Manager

Greetings from the Hospes Maricel & Spa.Thank you for taking the time to share your experience with us during your recent stay.Dear Guest,We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa.With warm regards from sunny Mallorca. Daniela HutuAssistant General Manager

Dear Mrs Annika,Greetings from the Hospes Maricel & Spa.Thank you for taking the time to share your experience with us during your recent stay.We would like to apologize for not having fulfilled your expectations. We have made detailed notes of your useful recommendations about improving our breakfast and our cleaning to ensure that our staff is always able to deliver best services to the satisfaction of our guests. Be assured that we will share your comments with our Heads of Department to review your experience at our hotel and improve our service. Your comments and suggestions are much appreciated as they indeed crucial in supporting our improvements efforts. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa.With warm regards from sunny Mallorca. Daniela HutuAssistant General Manager

Lieber Herr Jerome,herzlichen Dank für diese tolle Bewertung. Es freut uns zu hören, dass Ihnen der Besuch bei uns gefallen hat und wir hoffen, Sie schon bald wieder willkommen heißen zu dürfen. Mit freundlichen Grüßen, Daniela HutuAssistant General Manager

Dear Mrs Laura,The Hospes Maricel & Spas team would like to thank you for trusting us in your last visit to Mallorca.We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of our hotel. Our team is undoubtedly one of the aspects we are most proud of.We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain.Yours sincerely,Daniela HutuAssistant General Manager

Dear Guest, We would like to express our appreciation for the comments you have made about your recent visit, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your experience at the Hospes Maricel & Spa hotel. We continually strive to offer the best quality and ensure that all of our guests return home with beautiful memories. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Greetings, Daniela Hutu Assistant General Manager

Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your recent visit to Mallorca. We are delighted to learn that you fully enjoyed your stay with us. Again we would like to thank you for your feedback and your stay. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of our hotel. The staff is undoubtedly one of the aspects we are most proud of. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

Sehr geehrter Kunde, Vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus und unsere Serviceleistungen zu bewerten uns uns Ihre persönlichen Eindrücke mitzuteilen. Wir nehmen Ihre Empfehlung sehr ernst an und bedauern für die Unannehmlichkeiten aus dem Zimmer. Was das Personal betrifft, nehmen wir Ihre Empfehlung sehr ernst und werden uns bemühen, damit sich das Personal verbessen kann. Unser Ziel ist es, die Erwartungen unserer Gäste nicht nur zu erfüllen, sondern diese nach Möglichkeit sogar zu übertreffen. Vielen Dank, dass Sie Ihre Kommentare mit uns geteilt haben, damit wir Ihr Feedback mit den verschiedenen Abteilungsleitern besprechen und somit eine Wiederholung der selben Fehler verhindern können. Wir würden uns sehr freuen, Sie schon chauve wieder in unserem Hospes Maricel& Spa begrüssen zu dürfen. Mit freundlichen Grüßen, Daniela Hutu Assistant General Manager

Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of the hotel. Our team is undoubtedly one of the aspects we are most proud of. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us again in your recent visit. We are delighted to learn that you fully enjoyed your stay with us. Again we would like to thank you for your comments and your stay. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

Dear Guest, Greetings from the Hospes Maricel & Spa. Thank you for taking the time to share your experience on Expedia of your recent stay with us. We have made detailed notes of your useful recommendation. Your feedback is much appreciated as it is indeed crucial in supporting our improvements efforts. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa. With warm regards from sunny Mallorca. Daniela Hutu Assistant General Manager

Dear Mr. Michael, Your kind feedback is very appreciated. We are very happy to see that you enjoyed your stay with us. Thank you again for your kindness. I remain at your entire disposal for any further requests. Kindest regards, Carla Cuevas

Dear Mr. Rayford, Thank you very much for kind feedback, it is very appreciated. We are very happy to see that you enjoyed your stay with us, the views and breakfast. We will be delighted to welcoming you for the next time you visit us. I remain at your entire disposal for any further requests. Kindest regards, Carla Cuevas

Dear Mr. Christer, Your kind feedback is very appreciated. I am very happy to see that you enjoyed your stay with us. We remain at your entire disposal for any further assistance you may need. Kindest regards, Carla Cuevas

Dear Guest, We would like to express our appreciation for the comments you have made about your recent visit, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your experience at the Hospes Maricel & Spa hotel. We continually strive to offer the best quality and ensure that all of our guests return home with beautiful memories. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Greetings, Daniela Hutu Assistant General Manager

Dear Mrs. Yvonne, Your kind feedback is very appreciated. We are very happy to see that you enjoyed your stay with us. Thank you again for your kindness. I remain at your entire disposal for any further requests. Kindest regards, Carla Cuevas

Dear guest, Thank you for choosing to stay with us at the Hospes Maricel& Spa during your recent visit to Mallorca. We deeply regret not having met your expectations. It is of utmost importance for us to be informed of the reasons why we were unable to live up to our potential. Your feedback allows us to improve, to ensure that we are always able to deliver services to the satisfaction of our guests. We hope to have another opportunity to welcome you back for a more all-round enjoyable experience more in-line with the standards we aim to achieve. Kind regards, Daniela Hutu Assistant General Manager

Dear Mr Brent, The Hospes Maricel & Spa´s team would like to thank you for trusting us again in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of the hotel Our team is undoubtedly one of the aspects we are most proud of. We are delighted that we had the opportunity to be at your service again and look forward to welcome you back at the Hospes Maricel & Spa. With warm regards, Daniela Hutu Assistant General Manager

Dear Claire. Thank you for sharing your feedback after your recent stay with us. Our aim in the Hospes Maricel & Spa is to fulfill our guest expectations, and in this case we have fallen short. Please accept my deepest apologies.  Rest assured that your feedback has been shared with the appropriate department leaders, and we will review what went wrong during your stay, to improve our processes and avoid it from happening again in the future. We hope to welcome you back in Mallorca in the near future and be able to exceed your expectations.  Kindest Regards,

Dear Mr Mark, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our staff. Our team is undoubtedly one of the aspects we are most proud of. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa. With warm regards from sunny Mallorca. Daniela Hutu Assistant General Manager

Dear Guest, We would like to express our appreciation for the comments you have made about your recent visit, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your experience at the Hospes Maricel & Spa hotel. We continually strive to offer the best quality and ensure that all of our guests return home with beautiful memories. Thank you for your wonderful feedback on the service you received from the team members. We will share your kind words with them, which we are sure that will mean a lot to them. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Greetings, Daniela Hutu Assistant General Manager

Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our staff. Our team is undoubtedly one of the aspects we are most proud of. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa. With warm regards from sunny Mallorca. Daniela Hutu Assistant General Manager

Thanks for staying with us. We appreciate your feedback!

Dear Mr. Aaron, Your kind feedback is very appreciated. I am very happy to see that you enjoyed your stay with us, please I kindly ask you to let us know how can we improve to make your stay much better. Thank you again for your kindness. I remain at your entire disposal for any further requests. Kindest regards, Carla Cuevas

Thanks for staying with us. We appreciate your feedback!

Dear Mr. Jan, Thank you very much for your feedback. We hope you have enjoyed your stay with us, and we hope to see you again in the near future. Best regards, Carla Cuevas

Dear Guest, Thank you for choosing to stay with us at the Hospes Maricel& Spa during your recent visit to Mallorca. We deeply regret not having met your expectations. Your feedback allows us to improve, to ensure that we are always able to deliver services to the satisfaction of our guests. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the beautiful sea side location. On the other hand, we would like to apologize for not having fulfilled totally your expectations. Please rest assured that room cleanliness is a matter that we take very seriously as is of paramount importance to us. This is something where we follow very strict procedures in our property. We have brought this incident to the immediate attention of the Housekeeping department head for improvement and to make sure this will not happen again. In addition, we will continue to place upmost priority on training and developing our staff to ensure that they are always able to deliver services to the satisfaction of our guests. We hope to have another opportunity to welcome you back for a more all-round enjoyable experience more in-line with the standards we aim to achieve. Kind regards, Daniela Hutu Assistant General Manager

Lieber Gast, Zunächst möchten wir uns recht herzlich dafür bedanken, dass Sie unser Hotel Hospes Maricel & Spa für Ihren letzten Aufenthalt auf Mallorca gewählt haben. Wir freuen uns, dass Sie unsere Gebäude, Lage am Meer und Service - mit Ausnahme des Housekeeping und bei Abreise geschätzt haben. Wir bedauern sehr, dass wir Ihren Erwartungen nicht gerecht werden konnten und möchten uns an dieser Stelle aufrichtig entschuldigen. Ihr ehrliches Feedback ist von enormer Wichtigkeit für uns, da es uns dabei hilft, mögliche Schwachstellen zu erkennen und zu verbessern, um somit sicherzustellen, dass wir unseren Gästen stets die höchste Servicequalität bieten. Was das Personal betrifft, nehmen wir Ihre Empfehlung sehr ernst und werden uns bemühen, damit sich das Personal verbessen kann. Wir würden uns sehr freuen, Sie bald wieder in einem unserer Häuser begrüßen zu dürfen, um Sie bei einem zukünftigen Aufenthalt von unseren Serviceleistungen überzeugen zu können. Mit freundlichen Grüßen, Daniela Hutu Assistant General Manager

Sehr geehrter Kunde, herzlichen Dank für diese tolle Bewertung. Es freut uns zu hören, dass Ihnen der Besuch bei uns gefallen hat und wir hoffen, Sie schon bald wieder willkommen heißen zu dürfen. Mit freundlichen Grüßen, Daniela Hutu Assistant General Manager

Sehr geehrter Kunde, Vielen Dank für Ihren Kommentar und für Ihren Interesse an Hospes Maricel&Spa. Wir freuen uns, dass Sie unsere Service und Ambiente geschätzt haben. Wir nehmen Ihre Empfehlung sehr ernst an und bedauern für die Unannehmlichkeiten aus dem Restaurant. Nehmen wir Ihre Empfehlung sehr ernst. Wir hoffen, Sie hatten einen schönen Aufenthalt und stehen zu jeder Frage, die Sie an uns haben, zu Verfügung und hoffen, Sie in der Zukunft wieder in unserem Hotel zu willkommen. Mit freundlichen Grü ßen, Daniela Hutu Assistant General Manager

Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of our hotel. Our team is undoubtedly one of the aspects we are most proud of. Once again we would like to thank you for your stay and your comments. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our Spa team and the quality of our restaurant. Our team is undoubtedly one of the aspects we are most proud of. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

Dear Mr. Andreas, Thank you for taking the time to give us such a good rating after staying here at Hospes Maricel & Spa *****. We are delighted to read that you enjoyed your stay. Hope to welcome you back soon! Kind regards, Andrea Holshuijsen