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Reviews of Genio Hotel Manado

3.5 out of 5
Genio Hotel Manado
Jl. Kolonel Sugiono no.21 Marambak, Manado, Sulawesi Utara

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 25 reviews" "
Rating 8 - Good. 14 out of 25 reviews" "
Rating 6 - Okay. 5 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Leila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness is terrible
We had the king bed with partial sea view on the 6th floor. Check in was flawless because they allowed us to store our luggage before 2pm. They took our luggages to the room and gave us the key when we got there late in the evening. The room is spacious with extra day bed by the big window. When we woke up in the AM and let the sun in then we spotted the dirtiness in the room. Big mirror smeared with sticky fingerprints everywhere, under the bed was extremely dusty and dirty, the mini fridge dirty, the bed cover stained and yellowish on the corners. Bathroom, half of toilet tissue roll, warm water only in the sink but no hot water in the shower. Sink was not wiped down. The second day was better, after the cleaned up the room. But still no hot water in the shower. Pros: daily housekeeping and change towels. They offer laundry and iron in bulk so it's alot cheaper. Breakfast was horrible and cold. The room division needs to check the cleanliness and readiness of the room before assign it to guests.
Stayed 3 nights in May 2022
Response from Jose Wawondatu on 30 Jun 2022
Dear Leila, Greetings from Genio hotel Manado, Thank you for taking time to write your comments. However Please accept my sincere apologies. We will make every effort to fix this problem and make sure this will never happens again and becoming better of what we do so we can serve you much better next time. Please let me know if there is anything else we can do for you. Sincerely, Jose Wawondatu.

10/10 Excellent

Devinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jose Wawondatu on 23 Dec 2019
Dear Devinder, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at genio manado
Genio is very clean, rooms are spacious and staff is very attentive. Very speedy check out as well.
Stayed 1 night in Jul 2019
Response from Jose Wawondatu on 19 Dec 2019
Dear Deborah, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

6/10 Okay

Xuanyi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pillows are smelly
This is a reasonably good hotel for the price and you get the basic air conditioning, ensuite bathroom and a TV. However one thing turned me off completely - the pillows did not seem to be washed at all and had a heavy sweats smell. I could not bear the smell and had to wrap the pillow with a towel in order to mask it. Besides this, the hotel is reasonably ok and you get what you pay for. Breakfast was reasonable but not great.
Stayed 1 night in Apr 2019
Response from Jose Wawondatu on 19 Dec 2019
Dear Xuanyi, Thank you for providing us with feedback from your recent stay. I apoligize to hear your stay did not meet your expectation. We have solve this problems immediately. Hope to serve you again someday. Sincerely, GM

8/10 Good

Diego

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Non smoking rooms with cigarette smell
The staff was very kind. The location is not so good if you want to do things by walking. The room was OK, but even though it was a non smoking room it had a lot of cigarette smell. Asked for another room and it was the same. They just put a spray that attenuated the smell. But towels and sheets were still smelling.
Response from Jose Wawondatu on 19 Dec 2019
Dear Diego, Thank you for your feedback. We are glad to learn that overall you enjoyed your time with us. However I apologize with smelling room you encounter during your stay. We hope you will accept our sincere apologies and allow us the opportunity to serve you again next time Sincerely, GM

2/10 Terrible

David, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad exoerience
Hotel is far from everything. I had confirmation booking but staff was unable to find my booking. after i show him my conformation, he said that my booked room is not available because someone just checked in. and they said they can give me smaller room if i want.i had no choice, it was almost 7pm. very weak wifi. breakfast is ok. will not return to this hotel again
Stayed 1 night in Dec 2017
Response from Jose Wawondatu on 19 Dec 2019
Dear David, Thank you for sharing your comments. I apologize problem you encounter during your stay. Now we under new management with new commitment to serve better. Thank you for staying with us. Hope to serve you someday. Regards, GM

2/10 Terrible

Dev, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
i booked double bed and when i arrived,they said that my room is not available. I showed them my booking and they found the booking in their side and they said that it is false booking and their room is full but can give me another small room. Wifi is super weak. Breakfast is ok. Will not stay next time
Stayed 1 night in Dec 2017

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy little monster
Everything was fantastic except the check in, they gave me an already occupied room.
Stayed 1 night in Nov 2017
Response from Jose Wawondatu on 19 Dec 2019
Dear Chris, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

6/10 Okay

George, Cairns Australia

Liked: Cleanliness, room comfort
In Monado close to services. Good value for price.
Enjoyed my stay. Airport transfers easily arranged and on time. Late arrival without problems.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for needs
Not central to anything. Met needs of a last minute layover. Changed rooms due to lack of internet. Nice staff.
Response from Jose Wawondatu on 19 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to serve you next time. Sincerely, GM

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel
Nice and clean hotel, pretty new and the manager is very helpful and friendly.
Response from Jose Wawondatu on 19 Dec 2019
Dear Leticia, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to serve you next time Sincerely, GM

8/10 Good

Shiv, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The hotel is very nice and spotless clean. wifi is also good. staffs were very friendly. Hotel must have international outlet for charging mobile phones. Hotel just have indonesian style outlet which doesnt fit usa style chargers. This needs to be improved by hotel since many international guest visit them. Everything else is excellent.
Response from General Manager on 21 Oct 2016
Dear Valued Guest, Thank you for shared your experience during stayed at our hotel. We always try to do our the best to give excellence experience to all of our guest. For sure ,since many guest international we will consider to set international style. Thank you and looking forward for your next arrivals.

8/10 Good

Mohamed Arshad

Liked: Cleanliness, room comfort
Good value for money hotel- quite new and clean
Good stay but breakfast is not western type and the room-to-room sound insulation is very poor.
Response from Jose Wawondatu on 19 Dec 2019
Dear Mohamed, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your overall time with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, GM

8/10 Good

Line

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Cornelis

Liked: Cleanliness, staff & service
Disliked: Room comfort
centraal gelegen hotel
Vriendelijk personeel, ontbijt minimaal. Kamers schoon maar zeer gehorig
Stayed 1 night in May 2022
Response from Jose Wawondatu on 30 Jun 2022
Dear Cornelis, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to your return. Regards, Jose Wawondatu

10/10 Excellent

Irwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puas menginap di Genio Hotel
Hotel yang nyaman, suasana tenang
Stayed 1 night in May 2021

8/10 Good

KANAMORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Jose Wawondatu on 24 Dec 2018
Dear Kamori, Thank you for share your comments from your stay with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, Jose Wawondatu

8/10 Good

YUKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice hotel
予定変更で急にホテルに宿泊となりました ジェニオホテルしか空いていませんでしたので、中心地から少し郊外の立地でした。周りにはお店がたくさんありましたが少し不便でした。 ホテル内はとても綺麗で、部屋も広く快適で、シャワーもお湯がちゃんと出て感謝でした
Stayed 2 nights in Jul 2018
Response from Jose Wawondatu on 19 Dec 2019
Dear Yuka, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2017
Response from Jose Wawondatu on 19 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Für einen kurzen City trip in Ordnung. Preis Leistung passt :)
Stayed 4 nights in Nov 2017
Response from Jose Wawondatu on 19 Dec 2019
Dear Syvia, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

6/10 Okay

リオ, 日本

可もなく不可もなく
値段の割にはそんなに良くないです。 可もなく不可もなくという感じです。 アメニティが少ない。1泊だけ急遽探したホテルです。
Stayed 1 night in Oct 2017
Response from Jose Wawondatu on 19 Dec 2019
Dear リオ, Thank you for sharing comments during your stay. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Hope to see you someday. Regards, GM

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Bersih
Kurang kedap suara
Response from Jose Wawondatu on 19 Dec 2019
Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time overall with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, GM

8/10 Good

Stevi, Manado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamar Non-Smoking tapi berbau rokok
Pada saat memasuki kamar, aroma rokok sangat kuat sekali, kenyataannya kami memesan non smoking room... tapi bagaimanapun juga kami mengucapkan terimakasih atas pelayanannya.
Response from Jose Wawondatu on 19 Dec 2019
Dear Valued Guest, Thank you for sharing your comments with us. I apologize for inconvenience your encounter during your stay. Hope to serve you again next time. Regards, GM

10/10 Excellent

Sawasdee, 日本

Liked: Cleanliness, property conditions & facilities, room comfort
きれいで快適なホテル
あたらしくてきれい。 一番安い部屋に泊まったが、ポットとコーヒー・紅茶もあります。 Mega Mallまでは、歩くと20分くらい。 チャイナタウンまでは、徒歩10分程度。
Response from Jose Wawondatu on 19 Dec 2019
Dear Sawasdee, Thank you for sharing such wonderful feedback from your recent stay. It is truly delightful to read that you enjoyed your time here with us We look forward to your return. It is our pleasure to serve you. Sincerely, GM