2/10 Sangat Buruk
Maria
25 Mar 2025
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Aggressive owner displaying threatening behaviour
I have never, ever, ever experienced anything like this.
The owner or manager, Dan, is an awful person. There is not enough space to explain the situations in detail, but he yelled at me several times shortly before check out.
First while I was in the shower; a guest had forgotten their key in the bathroom, and for some reason, Dan decided that aggression towards me was the best way to get the key. 5 minutes before check out, he bangs on my door to apologise, and I calmly tell him that it was a very uncomfortable situation, and that I had done nothing wrong.
He proceeds to tell me that he had gone and yelled at the other guest for forgetting their key, as if that was a solution. A bit back and forth, and I shut the door because he is starting to yell at me again.
He starts yelling that I am not being respectful and I open the door, baffled that he demands respect from a paying customer that he is yelling at. I tell him that he does not respect me and close the door again, which he then OPENS without my consent.
Dan made me feel unsafe, uncomfortable and his behaviour was threatening. Maybe he was on drugs.
Hotels.com have decided that it is up to Dan if I get a refund, and thus far, no consequences has been imposed on Dan and his business. Hotels.com has offered a coupon and a 50% refund. I am not satisfied with this, as I want a 100% refund seeing I do not want to support Dan's business.
I hope people reads this and decide against booking with Dan.
Maria
Menginap 1 malam pada bulan Maret 2025
