"The resort is beautiful and very clean, which is extremely important to my wife and me. We spent most of our week at the Club Level pool, and that part of the experience was truly delightful.
The downside was the maid service. Our room wasn’t cleaned until around 5 PM, which is unacceptable for a resort at this level. Even stranger, the turn‑down service came only about 90 minutes after the late cleaning. After multiple complaints, the schedule was finally corrected on the third day, and the room was cleaned in the late morning as it should be.
The food was adequate at best — nothing particularly memorable.
Another disappointment was the ocean. the beach chairs and services were delightful; however, the water wasn’t really usable during our stay because of the seaweed buildup along the shoreline, which made it unappealing to go in. We ended up using the pool almost the entire time.
The initial check‑in experience also missed the mark. It didn’t feel welcoming; we had to wait on the driveway for a bellhop to register us with 20 other people, then take a short golf‑cart ride to the Club Level check‑in area. Our room wasn’t ready until about 4:30–5:00 PM.
Once we finally got into the room, it was excellent. We had a fantastic oceanfront view from Building 5 with nothing blocking us. Overall, it’s a beautiful property with great views and amenities, but several service issues took away from the experience."
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