Search Hotels Near Masagana Falls, Puerto Princesa

"Verynice"

"The staff was so great, Patrick the general manager made me feel like a family member from out of town. Staff was all incredibly kind and welcoming"

"Room was clean and well maintained. Staff were very courteous but needs more training on processes and follow-up with situations. Restaurant has a great ambiance and dinner had an add-on entertainment which was great."

"Clogged bathroom , no elevator terrible breakfast.."

"The staff are very good, polite and courteous. The room was spacious and clean. Facilities were good and food was great. Reception was good service and very welcoming. Therapy was great and catering staff were very good. The roof top bar staff member was very good indeed Gabriel and was a pleasure to meet. "

"Clean room, great service and staff, loved the complimentary shuttle to and from the airport."

"Good place amd the staffs arr all frindly, excellent services "

"If you're on a budget then this is good. Decent room and the pool was ok, but it's in the middle of nowhere. Nice friendly, helpful staff "

"This was one of the most frustrating hotel stays I’ve had, and I couldn’t get out of there fast enough. Service was consistently poor from start to finish. There were lines for everything, and the front desk always seemed backed up and disorganized. Even something simple like coordinating our one complimentary meal at the restaurant turned into a 30-minute wait while staff tried to sort it out. Transportation was another headache — both of our shuttles to and from the resort were mishandled, adding unnecessary stress to the trip. The room itself was disappointing. It wasn’t clean, there were paint drippings all over the screens, and the shower floor actually sloped toward the bathroom door instead of the drain, so we had to rush showers to avoid flooding the bathroom. On top of that, construction noise with jackhammers made it hard to relax, and our deck opened directly toward a pool full of screaming kids, which meant constant noise. Overall, the property felt poorly managed and disorganized, and the experience fell far below expectations. I would not return. I had more but you get the point. "