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Reviews of The Jonathon Boutique Hotel

3.5 out of 5
The Jonathon Boutique Hotel
Carnaval 1205 Colonia Centro, Mazatlán, SIN

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 96 reviews" "
Rating 8 - Good. 30 out of 96 reviews" "
Rating 6 - Okay. 11 out of 96 reviews" "
Rating 4 - Poor. 3 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, close to everything, quiet and safe. Tasteful rooms. Fantastic staff, very welcoming, helpful and competent. Lovely rooftop. A great place to relax and enjoy the historical district. Excellent restaurants close by and a short walk to the beach.
Stayed 7 nights in Mar 2020
Response from Maria Chiquete on 9 Apr 2020
Thank you for letting us know how was, your most recent stay with us was. We strive every day to create unique experiences for our guests and we are pleased to know that you were one of them. Thanks once again and we look forward to serving you again at Hotel Jonathon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location in the heart of old Mazatlan was perfect for Carnival 2020. The rooms were modern, clean, and comfortable. Front desk staff were great and always friendly. The rooftop pool is unheated, and the bar was closed during our stay (Feb 2020).
Stayed 12 nights in Feb 2020
Response from Maria Chiquete on 5 Mar 2020
Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Once again thank you very much and hope you return soon.

10/10 Excellent

Chet, Cadillac, MI.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and the people were very friendly. We only stayed one night and next year we probably will spend more than one night. We had ZERO dislikes.
Stayed 1 night in Feb 2020
Response from Maria Chiquete, General Manager. on 24 Feb 2020
Thank you so much for your very favorable comments about our hotel. . We work very hard to achieve the level of guest satisfaction that you express in your review. . It is a pleasure to know that our staff made feel at home and meet your expectations. Once again thank you very much and hope to return soon, Best Regards.

8/10 Good

Frank, So. Cal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of the building was under construction, therefore noisy after 9AM. Pool area bar was not set up. Otherwise, a very nice place with an excellent location near Plaza Machado.
Stayed 7 nights in Jan 2020
Response from Maria Chiquete on 5 Feb 2020
Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. We sincerely apologize for the details you comment regarding the construction, which, in fact, we are in the process of remodeling rooms and areas. This work has been completed on February 2. Once again thank you very much and hope you return soon.

8/10 Good

MICHAEL ANTHONY

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2019
Response from Maria Chiquete on 5 Feb 2020
Muchas gracias por su calificación!! Saludos cordiales,

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Lucía on 3 Jan 2020
¡Muchas gracias por la puntuación que nos ha dado! Esperamos que vuelva pronto

10/10 Excellent

Coblentz, Boise, Idaho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent retro modern hotel. Super clean and great staff. Convenient location to downtown Mazatlan’s tourist attractions.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Greg_M, Regina, SK Canada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Location, location, location! The Jonathon is hands-down the best hotel if you're looking for a place that's within reach of everything in Centro Historico. You can walk to the mercado, Olas Altas beach and the malecon, coffee shops and restaurants, and you're almost literally in Plazuela Machado. The staff are super friendly and always available to help. The hotel used to have a rooftop poolside bar a few years ago, but the neighbors complained. So now the rooftop is a quiet oasis to relax in the lap pool or find a sunny spot on a chaise lounge chair. The downside to the place is that the breakfasts are not what you'd be familiar with in the US or Canada. There's a small fridge atop the bar with "juices" (nectars), an urn of coffee and sugar-laden pastries (one of each type of variety). So if you normally feast on donuts and pastries for breakfast, that's what you'll get here. If you want a substantial breakfast... eggs, toast, bacon, etc... you'll have to venture out to any one of the several breakfast spots closeby. Also, on Friday and Saturday nights, it can get quite noisy in Plazuela Machado with load music that can play on until 3:00 am. So if you're looking for peace and quiet on the weekend, the location of the Jonathon might not be your best option. Aside from that, I've stayed there twice and will continue to do so, unless I'm looking for a house-keeping (i.e. kitchen, cooking facilities) unit, in which case I'd opt for something else nearby. Overall, 4+ stars
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

AdrianaM, Manhattan, Kansas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff!! Amazing location and amenities. Great alternative place from the regular resort experience, I highly recommend it!!!
Stayed 1 night in Jan 2019
Response from The Jonathon Hotel on 17 Jan 2019
Thanks!!! We hope see you again.. =)

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, facilities, and staff
The hotel is located right around the corner from the Plaza Machado. It is close to good places to eat, drink, and to walk. It’s about a 10 minute walk to the beach. My room was very comfortable, and the shower facilities were outstanding. The staff, particularly Alberto at the front desk, went out of their way to be helpful. My only gripe really isn’t directed at the hotel, but at the construction crews for the project right next door who started hammering on things at 8 AM. Next time I will ask for a room away from any on going to construction, but I would certainly stay here again.
Stayed 2 nights in Dec 2018

8/10 Good

Elijah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was great and quiet (although it is hard to gauge when it is almost empty). The service though is something that can really tick you off. The promised included breakfast consisted of literally one muffin. You go into the breakfast area and see one muffin. ONE. The explanation I was given was - the other guests ate it all. Another point was - they don't have remote controls for AC. So if you want to adjust temperature, you actually have to get up from the bed and hit the buttons manually. That doesn't work grealy at nightm sibce you have to tturn the light on, break your sleep, etc. It looks pretty cheap when the hottel tries to save on such things. But the worst thing was the explanation that I was given when asked about the remote cotnrols for AC - I was told that 'this is absolutely normal and most hotels don't have it'. It is adding insult to injury.
Stayed 2 nights in Dec 2018
Response from The Jonathon Boutique Hotel on 15 Dec 2018
How sad that always the comments of the guests affect the company, so today I am going to allow myself to explain the situation, since it does not make me fair that only part of the story is told, it is true that there was only one moffin but no explains that we approached you to tell you what bread you wanted to eat as we were going to go for more, because it was effectively run out by the other guests, we did not have remote control and it was explained that it is because of the hotel's different system , not that it was normal that there was not, but the part that you did not explain is that since the day he arrived he was very rude to everyone and we still wanted to give him a good service, that he answered very badly and that it is very difficult to please him . It is always said that the guest is right, but I think we should also add that in asking for the giving, we are all the same even though we are giving a service.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, and staff was helpful and friendly. Loved the location. Close to Plaza Machado and restaurants. Will definitely use the Jonathon for future trips to Mazatlan.
Stayed 9 nights in Nov 2018

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in center of Mazatlán
The neighborhood is one block from the main plaza and an awesome location.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very nice staff. Some type of drilling at 8 am Sunday........ not comdusive to sleeping in
Stayed 2 nights in Nov 2018

6/10 Okay

Estela

The hotel was in a great location to walk around and explore the old historic downtown.

10/10 Excellent

Grant, Boulder Colorado USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean hotel with very nice employees
Everything went great. I don't need to say anymore.
Stayed 2 nights in Feb 2018

10/10 Excellent

Bri, West Covina, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town Mazatlan
Great location, great hotel! We got there way before check in and the hotel staff was able to accommodate our group. It was in the heart of Old Town Mazatlan where the farmers market is and walking distance to the beach. The room was beautiful and equipped with everything you would need. It was also very clean, which is my top priority. My ONLY complaint is that there wasn't enough light in the room. Other than that I would definitely stay here again!
Stayed 1 night in Feb 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, nice style, perfect downtown location
I stayed two nights at this hotel and found it to be an excellent combination of low price and central location. It's not near a beach, but perfect for exploring the historic city center, and it's near lots of restaurants and small shops and attractions. The room was rather stylish, with interesting design elements. The rooftop deck and pool has lovely views of the historic city (you can even see the cathedral), although the pool is so small that when I was there a family was taking up the whole pool — but you don't stay in historic downtown Mazatlan to swim (choose a beach resort for that). This was a great deal, nice style and I loved being able to have downtown right outside my door.
Stayed 2 nights in Nov 2017

8/10 Good

Lore, San Diego, CA

Liked: Staff & service, property conditions & facilities, room comfort
Quiet Hotel close to Everything
Bathroom sink and floor could use cleaning. Other than that it’s a great location, pool on top, bar not operating, the breakfast well, don’t count on it. Was told Juice is at room temperature if you want any (it was 89 degrees inside) and there was only one apple on the tray. Coffee is ok. We didn’t care since you are right where all the little restaurants are located. Staff is friendly. We will go back!
Stayed 4 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Sad one night stay!
What you see in their advertising does not exist!!! NO wifi, NO computor service. Dirty/muggy swiming pool. Top deck bar - closed! Not fuctioning and inside was dirty!! Breakfast = SAD!!! Two old muffins and a dry pastry, with one old banana!! A completly dry bouquet of red roses was suppose to welcome me at the front desk :( ??? There was a safe in the room for valubles, asking how to change code, I was told: the code is: 1234# without the ability to change the code. It was fixed!! I asked the girl what is the point of locking anything in there?? The light in bathroom was poor! Stepping on stones getting in and out of bed was awkward! I stayed one night instead of 14. Found another very nice B&B close by - SOO much better!! Thankfully I was refunded for the nights not staying there. Only good thing about this stay!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Loved hotel enjoyed it very much... Room was excellent I will definitely will return

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious experience
Beautiful hotel, perfect location. Quiet, convenient. Modern facilities, helpful staff. I felt pampered and would highly recommend this hotel.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel in the centre of town
The hotel has the potential to be very nice, with minimal lines an de furniture in the rooms. However, the continental breakfast offered was not ready at the time it was supposed to be and coffee was unavailable when required. We stayed there for two nights but our room was not cleaned on the second day despite of putting a note about it. Water bottles and towels were also not replaced.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

DOUG

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, but a few issues
Small, but comfortable room. Nice size tv. Interesting lighting. Lousy continental breakfast and coffee. Not hot water on Sunday. Very friendly staff. Pool out of service.

8/10 Good

Sharon, Ladysmith

Liked: Cleanliness, room comfort
worth a visit
Two night stay, enjoyed being in the historic part of town. Great location, quiet, clean.

4/10 Poor

Ki, Edmonton, AB

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
The pictures on the internet were nothing like the actual hotel. It was very rundown and the price did not take this into account. We will not stay there again.

10/10 Excellent

Alan, Fenelon Falls ON CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something special
Excellent hotel, artistic room design and finishing something to enjoy and study. Very good service and extremely friendly. A pleasure I soon will not forget.

10/10 Excellent

Ronaldo, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great accommodations right in the heart of Centro Historico!

8/10 Good

Joyce, Franklin, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We enjoyed being close to the Plaza Machado and the quietness of the hotel. It was also close to the friends we were visiting. We have spent a lot of time in Mexico in our RV, but this was our first stay in Mazatlan in a hotel. We didn't want all the noise, hustle and bustle of the Gold Zone and this was perfect for that. We were somewhat disappointed that the restaurant had closed but there were restaurants around the Plaza so we certainly didn't go hungry.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of old Mazatlan
Close to theater, restaurants and nice plaza. Very helpful staff.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run Down!
Filthy bathroom, great location, leftover food in refrigerator, however hotel staff was excellent. House keeping problem.

10/10 Excellent

gary, austin tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful centro location
amazing staff . beyond accommodating to our every need. walking distance to every great restaurant . this is our mazatlan home !!!!! dennis at the front desk is the greatest kid on the planet !

8/10 Good

SuMo, Arizona

Liked: Cleanliness, staff & service, room comfort
Excellent location!!! in a very safe neighborhood.
Excellent location for exploring the historic Mazatlan. short walking distance to the Cathedral and their market area. Few feet away from the Machado Plaza. Staff speaks fluent English and were very helpful in giving us directions and recommendations.

10/10 Excellent

carrie, Churchville NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, lovely little Boutique in Historico Centro
I had never stayed in the Historico Centro but gave it a 'try'. Upon checking in, Rachel had my reservation ready and escorted me to my room. It was lovely. I can't imagine the negative reviews I had read because this is truly a 'boutique' steps away from Plazuela Machado and its fine restaurant choices and entertainment. The bed/linens were superb. The amenities were plentiful...shower was great! The rooftop bar/pool is spectacular with views of the City. The best part is the Staff. They are most gracious and will do anything to please the Guests. Looking forward to a return visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not so close to the beach
The stay was fine Heard the hotel is closing in April ??

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to stay in Mazatlan-Superb Quality
Spent 3 nights at the JBH this past weekend. Great area, beach, awesome restaurants, music and arts all within walking distance. I was a bit disappointed because the very cool, rooftop pool is closed because of maintenance issues. I spoke to the manager and she was empathetic, professional and understanding. Once she explained the reason and provided very reasonable consideration, I was satisfied. As stated in other posts, there is some noise at night due to the live music being performed in the Plaza Machado. However, once you hit the AWESOME BEDS you will sleep like a baby! Rooms are very clean and the A/C worked to perfection. All the servers from the cleaning staff, to the front desk folks to the restaurant wait staff ... ALL were friendly and willing to try to assist in any way possible.

6/10 Okay

VBguy

Liked: Cleanliness, staff & service
Trying too hard
Pros: From check in to check out, everything went smoothly; the staff was friendly and competent and helpful with good recommendations. A/C was good, and fresh water came daily. Cons: The design of the hotel is over-reaching: it wants to be hip and chic, and almost nothing about it comes together. The lighting in our room was miserable - too little almost everywhere, especially at the closet, and pretty useless in the bathroom. The desk was not useable because the chair wouldn't fit under it. The bathroom wall is disintegrating from moisture behind it near the sink. And construction next door started at 7:30 every day with loud hammering noise. It wasn't bad, overall. It just wasn't as good as it wanted to be.... I'd recommend it for location, and with caution...

10/10 Excellent

Flytrybe, Puerto Vallarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the historical town
Great little boutique hotel, classic Boutique style of blend of contemporary, local and a little cool factor.The hotel is well kept with an above average restaurant situated on the rooftop. Right in the middle of the refurbished old town, night life, yet calm rooms. The only downfall is the parking situation, it's down the street in a rather sketchy "parking yard"...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fabian Solberg, Cinco Ranch, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good place to stay in Mazatlan
Extremely close to historical downtown Mazatlan, quiet street and nice hotel. Restaurant is also very good and there are several other restaurants less than 5 minute walk from hotel. I travel to Mazatlan a lot for business and this is one the top hotels I have stayed at in this area.

10/10 Excellent

Lawrence, Vernon, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Excellent Location
Wow we stayed for 2 weeks - the hotel is blocks from the malecon which is a 10km path along the ocean - so beaches galore within walking; you are right in the machado which has a ton of restaurants, entertainment in the eves and beautiful atmosphere. You are in the heart of centro - so much to look at, beautiful architecture, church; the marcado is within walking. Heck we even walked to the ferry to stone island (beautiful beach) The staff is amazing - many speak english which makes it easy; but they are personable, helpful and top notch. The food at the hotel is also extremely good - we did eat in many other places, but the hotel was always the best - hats off to the chef!

10/10 Excellent

Roger, Bay Area, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific new, modern boutique hotel
I stayed in one of the deluxe rooms on the 2nd floor. Staff was top notch from the owner to the cleaning staff. Centrally located to the Plazuela Machado, walking distance to the ocean and much more. I will come back.

10/10 Excellent

Matt, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel in Historic Mazatlan
This is a great hotel in the center of historic Mazatlan. Blocks from the cathedral and Pino Suarez market, I wouldn't want to stay anywhere else. This is a completely different experience than staying in the Zona Dorada. The rooms are modern and clean. The staff is very friendly. The view from the rooftop bar and pool is very nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Historic Center
We loved this hotel. It was on a closed street, now a pedestrian mall. Many restaurants were within a block. The beach and other services were within walking distance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mazatlan Trip
Great place to stay in old town Mazatlan. Walking distance from everything. Beach, restaurants, bars. Would stay again. Updated modern rooms.

10/10 Excellent

cristina, arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Mazatlan
This is by far one of the best hotels ive been to in Mazatlan. i would go back to it everytime i visit Mazatlan. overall it was great, from staff to rooms i give it a 10.