"If you don’t want to offer smoking rooms, don’t offer smoking rooms, don’t just palm off the worst rooms to smokers. When I arrived the room was cold and I couldn’t get the heating to work. I went back to reception and the manager came over, he put the heating dials on one very specific setting and it did get warm, but only for a while then it started blowing cool again. The mattress was okay but the pillows were lumpy and it’s a good thing it was a king bed because I could at least fold the skimpy quilt in half to stay warm in the cold room. The furniture should have been thrown on the local tip, there was no bed side lamp and no convenient place to charge a phone near the bed. It’s a shame you can’t award minus stars. "