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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property
Experience a blend of Eastern and Western hospitality at this Makkah hotel, where travelers can enjoy meals at two restaurants or relax in the garden setting.

Choose dates to view prices

The Sheraton Makkah Jabal Al Kaaba Hotel sits in central Makkah, offering two restaurants with both local and international dishes. Guests can relax in the garden, handle business needs at the dedicated center, and use WiFi before exploring the nearby Abraj Al-Bait Towers.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
The current price is Rp2.234.671
Rp2.698.366 total
includes taxes & fees
7 Jun - 8 Jun

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Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A valid permit to perform Hajj must be presented at the airport and check-in at the property from May 1-June 10, 2026.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 120.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately SAR 86.5 for adults and from SAR 43.25 for children
  • Rollaway bed fee: SAR 120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002512

We should mention

Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Frequently asked questions

Is Sheraton Makkah Jabal Al Kaaba Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sheraton Makkah Jabal Al Kaaba Hotel?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Sheraton Makkah Jabal Al Kaaba Hotel on 7 Jun 2026 start from Rp2.234.671, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sheraton Makkah Jabal Al Kaaba Hotel?

This hotel doesn't offer parking.

What time is check-in at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-in start time: 4 PM; check-in end time: 5 PM.

What time is check-out at Sheraton Makkah Jabal Al Kaaba Hotel?

Checkout is at noon.

Where is Sheraton Makkah Jabal Al Kaaba Hotel located?

This family-friendly Makkah hotel is located in the historical district, within a 15-minute walk of Great Mosque of Makkah, Kaaba and The Clock Towers. 60th Street and Alkhalil Courtyard are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

6.8

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 266 out of 455 reviews
Rating 8 - Good. 105 out of 455 reviews
Rating 6 - Okay. 42 out of 455 reviews
Rating 4 - Poor. 15 out of 455 reviews
Rating 2 - Terrible. 27 out of 455 reviews

Reviews

Verified

10/10 Excellent

ABDULATIF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is Very close to The Great Mosque Al haram.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Junaid

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff were very nice and helpful. This was my second stay and I would book again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Khaled

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean staff are kind
Stayed 1 night in Jan 2026
Verified

8/10 Good

Muhammad

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was friendly and courteous.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Foyez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff and service.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
Good stuff, clean room
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Syed Shariq

Liked: Cleanliness, staff & service, property conditions & facilities
Lujain and ishaq were great at the restaurants
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Very professional and yes room was very clean every day
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff, very comfort bed, clean room, walking distance to Haram
Stayed 2 nights in Sep 2025
Verified

8/10 Good

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too crowded and could be better. Otherwise great location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is brilliant. Very helpful and efficient.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ramadan

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Sheraton was truly enjoyable. The hotel is comfortable, well maintained, and very convenient, making it easy to relax from the moment you arrive. What really makes Sheraton stand out, however, is the exceptional staff. Their professionalism and genuine, client-focused service made a real difference throughout my stay. A special shout-out to the front desk and lounge teams, especially Nashwa and Safaa, whose warmth, attentiveness, and care went above and beyond. They made me feel welcomed and well looked after at every interaction. I would happily recommend this hotel and look forward to staying again.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, amenities
I liked the cleaning services
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Nashwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing area and staff, hotel is c clean, food is delicious
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and good options for breakfast. Would definitely stay here again
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

lukman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great location
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Nida

Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth. We were upgraded to a suite which was nice and a pleasant surprise. This hotel is close to the new extension, however takes about 10 mins walk (downhill) to Haram near Clock Tower. Please keep in mind, 2 mins of walk back is uphill. There is a bridge to the Haram right next to this hotel but it was closed. Once it opens, getting to the Haram should be convenient! Room was clean, and overall the hotel is not run down like some of the other Mecca hotels. Bathroom was immaculate with all the necessary amenities. Beds are so comfortable! I slept so well each night! Air conditioning worked well. Wall outlets had USB ports. Overall it was a really pleasant stay and I would definitely stay here again as long as the bridge to Haram is open.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Zahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and great location for visiting the Haram. Happy to stay at the hotel when we next visit.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Ihab

Liked: Amenities
The staff are excellent. They upgraded us to a huge suite. Best of the best
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Sakinah

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Mona

Liked: Cleanliness, property conditions & facilities
The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Lubna

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff ,convenient to reach haram
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Oubaydah Anowar

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!
Stayed 1 night in Jun 2025