Made reservations months in advance for deluxe room. When checking in was told I could only have a basic room because I was traveling with my service dog. Told the price would be reduced, but at check out, I was told I would need to pay for the more expensive room since I booked with Expedia.
The basic room was the size of a walk in closet. The room was very clean, yet the bathroom glasses were not replaced, but left from the night before.
The water bottle placed in the room was not exchanged, but left empty.
Lastly, the soap was 1 container of liquid soap for everything, by that I mean, shampoo, conditioner and body wash. It was attached to the wall and very difficult to use. You had to squeeze with both hands, therefore no way to catch except to pick up off floor of shower. It would seem that a luxurious hotel as this that had a spa would have individual soaps and even lotion and shower cap but no, just 1 bottle of liquid soap.