Search Hotels Near Memorial City Mall, Houston

"We recently stayed at the DoubleTree by Hilton and unfortunately had a frustrating experience overall. Check-in took much longer than expected due to a very long line, and there were no luggage trolleys available, which made getting our belongings to the room more difficult. Later, when we tried to purchase items from the Grab and Go area, we waited over 30 minutes in line despite only being third in line the entire time. There were only two attendants working, and the service was extremely slow. After finally getting to our room around 10:30 PM, things took a turn for the worse. When we went to adjust a lamp plug, we discovered the outlet cover was not properly secured to the wall. As soon as the plug was touched, the power for the entire room went out. This created a safety concern and left us in the dark. We were then forced to relocate rooms at around 11 PM, which meant packing up all of our belongings in the dark. To make matters worse, we had to wait in another long line at that hour just to get new room keys. Again, there were no luggage trolleys available, making the move even more inconvenient. Overall, the experience was disappointing due to poor maintenance, long wait times, and lack of basic accommodations like luggage carts. We expected a much higher level of service and efficiency."

"Room condition was ok, mattress was ok"

"Clean room and friendly staff."

"Very good"

"Great experience "

"Good location and very decent breakfast menu. Helpful staff and nice, spacious rooms."

"Clean room and excellent staff."

"Parking was easy and free, staff were super helpful and nice, the room was also very clean. Location is very convenient. "

"The hotel/room had mildew odor. And the room that I stayed had cracks between the walls. I arrived/check in almost at 12 and when I received the room the walls were so thin that I had to sleep listening to the couple next room argue all night. And top of that I the only thing that was separating the rooms was a door! The mattress was the worst and even the bedsheets smelled so bad. I didn’t talk to anyone because I arrived late almost 12am I was exhausted "