Memphis hotel guide. Accor Hotels hotel in Memphis, Tennessee

"This place offered the best budget-quality ratio. We stayed for a basketball tournament and the staff could not help the kids running up and down the hallways and banging on doors but tried their very best to keep the chaos under control. Ms. Diane at check-in is so sweet and pleasant. I had issues with the virtual check-in and her customer service was excellent. For additional room items like extra towels or toilet paper, you text their number and we got our items right away. The quality of the room itself was OK. Better than a motel and nice renovations were done to help the aesthetic but little things like peeling wallpaper in the bathroom or chipped bumpers for wall corners. There was a mini fridge in our room but no coffee maker. There is a coffee station downstairs and a market/min store but the breakfast restaurant was closed. Security stays on the grounds, especially at night, and they offer happy hour at the bar. Overall may think twice about staying here again if there’s another basketball tournament but wouldn’t mind staying here when in town for other reasons. "

"This is an old hotel where you can grab a drink at the beautiful lobby. However, the rooms are old. The bathroom was not clean. The tub had other people's hair. The actual room is just old. The breakfast was not good. "

"Breakfast was lacking in assortment. Heavy highway noise effects sleeping. "

"Wonderful staff, clean rooms"

"There was a few items required in our room, which were brought up promptly. Valet parking was excellent. Breakfast buffet was great and very good customer service."

"Great facilities good staff"

"Someone stole my credit card and booked a hotel here. According to Expedia your policy is that you can’t do full refunds even though I never stayed at your hotel. You stole money from me"

"The whole hotel smelled like cigarettes "

"We had an excellent stay. Checking in was flawless. The only thing I would have like to be better was the food. We ordered the breakfast buffet. It had great choices but the food wasn’t as good as it should have been."