2/10 Sangat Buruk
Evelyn
Bepergian bersama teman, Bepergian bersama keluarga
11 Nov 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff was unfriendly; no concern re my personal needs. Check-ins before 3:00 not allowed even if a room is available. I called ahead requesting a handicapped room. Was told they couldn't accommodate. I asked could I get a ground floor. They couldn't guarantee that either. I asked how was I to get my luggage to 2nd or 3rd floor and he sternly stated they have an elevator but still refused to let me check in until 3:00. Told me to come back in two hours. They talk to you through a window; their lobby is locked. Very impersonal. No condiments available; coffee or snacks to buy. There is no coffee maker in rooms. Bathtowels are old and very rough; feels like sandpaper. We checked in on Thur; no one came to provide clean bathtowels or empty the trash until Sat and didn’t come Sun either. Television didn’t work. Husband went to front desk to inform personnel; someone came and couldn't get the TV to work. He left and didn't return. Husband went back Fri., another guy got the TV to work but stated it couldn't be TURNED OFF! I cannot sleep with a TV on, so the light from the TV screen was very annoying and interfered with my getting a good night's sleep. Check-out time is 11:00, but Management deactivated our room keys from working by 8:00am on our day of check-out. Husband went to get the car to load and couldn't get back in. When returning the room key I asked why was our room key deactivated before 11:00 check out time? They didn't know. 🙄 Awful service!
Evelyn
Menginap 4 malam pada bulan November 2025