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"I had a wonderful stay at this hotel and would definitely rate it 5 stars overall. The location is excellent and very convenient and close to great restaurants and transport options. The room was modern, clean, and comfortable, with a very cozy bed that made it easy to relax after a long day. The only small side was some construction."

"In Lucerne, this is the best hotel to stay in for the price. The rooms are small, but transportation is convenient and the staff are friendly."

"Great location. Lovely piano bar. "

"The room was clean and functional. The staff was very friendly and helpful. The best part was the location. It’s a very easy walk from the train station and also located very close to the old town! You can’t beat the location!"

"Definitely recommend this place. Location wise, it was convenient - 6 min walk to train station. There is also a tram stop a few steps away. Using a curtain to separate bedroom from bathroom takes some getting used to. We didn’t eat breakfast there as migros in the train station was super convenient and cheaper. "

"Clean, excelent location, quiet, convenient and beautiful. Staff was helpful, professional, knowledgeable and kind. We loved our stay! "

"Really nice place to stay."

"The location is great and the room was quiet, even with trams running outside. The bed was very comfortable. "

"The Good: Silvan saved this review. He was friendly and went above and beyond to make our stay enjoyable. My son had a medication that needed to be refrigerated and he ensured that it was and that all staff knew about it so I could get it at any time. When we needed to be assigned a new room, he understood. He didn’t try to convince me I was wrong or fight me- he was just happy to make us happy. We thank you so much Silvan! The breakfast was also very good and coffee anytime you want it definitely a plus. They have the hospitality down! The location is great! Right next to the train station and easy walk to old town. The bad: When we first checked in we were given a family room on the old side of the hotel. It was horrific. Stains on the bed frame itself, a bathroom that the entire floor was the shower, and mold everywhere- I was afraid to touch anything. We were then given a room on the “renovated side” which although much cleaner didn’t have the extra bed we paid for! My husband and I had to share a queen size bed with our son. To top things off they give one pillow and it is too flat! We were not comfortable at all. I am still waiting on my partial refund for the fact that we paid for an extra bed for our son we never got. ***Note that renovations are going on next to the hotel and they start at 7am! Wish it was mentioned before we stayed. I know it is not something the hotel has control over so I do not hold it against them at all! I just wish we knew before hand. "