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"This place needs maintenance, and new management. Only got one bath towel, no washcloths, half the outlets don’t hold a plug as they’re so worn out. Had to charge the phone away from the bed. Room safe didn’t work. One cabinet door only closed partway. Elevator worked only half of the time (we were on 3rd floor), had to use emergency stairs to lug up luggage when we arrived - was so ridiculous it was almost funny. Those stairs were only about 3 1/2 feet wide. Fortunately, the bellhop carried our heaviest piece. Waited 40 minutes before being served breakfast. No one asked what we wanted for breakfast, but just brought the free continental breakfast (was ok - continental). We were told checkout time was noon when we checked in. They said you must ask for a later check out in the morning. They told us in the morning that checkout time was 11, but that they would extend it to noon. No apologies for the error, no customer service skills at all from the front desk manager. Called front desk to order our car back from valet when getting ready to check out at noon and no one answered. Finally just went downstairs and sat in lobby and waited for car for 25 minutes. Elevator worked that day. Shower was awesome. Location was awesome. AC was great. Bed was good. Hair dryer was best I’ve ever used in a hotel. Valet service for car was great as parking in South Beach is horrible. "

"Nice and helpful front desk staff 1 block from Ocean Drive and the heart of South Beach Small touch for the birthday guest Full breakfast "

"Terrible experience. Hotel is old and falling apart. At check in, room type reserved was unavailable. No valet parking available as advertised, was sent circling around for an hour to end up at a sketchy decrepit lot. Rooms are tiny and furniture is old and doesn’t fit. Surfaces dirty. Light switches don’t work. No mini fridge. Shower water pressure a pathetic dribble. Unusable. Lobby dingy with no carpet. Not all staff helpful and not efficient. Beach staff friendly. Can hear construction all day. Don’t be fooled by nice pictures online, one of the most problematic uncomfortable hotels ever, numerous inconveniences and problems that had to chase solving the entire stay. Hotel rooms and entire building need a major upgrade. Extremely unpleasant experience, do not go to this hotel"

"Yes"

"Nice staff, spacious room, beautiful view, nice restaurant, nice pool, easy access to beach, board walking."

"Broken elevators, our family even though we booked together we were not in the same floor, broken shower and toilet and zero accountability onsite or help from mgmt to resolve issues - they ignore you and hope you will just give up "

"Great experience! Will be back!"

"Clean room . Good staff & breakfast."

"Great property. Maria and Kevin were great at the front desk. Will definitely be back because of their customer service "