1 bedroom, in-room safe, individually decorated, individually furnished

Reviews of Newport Beachside Hotel & Resort

4 out of 5
Newport Beachside Hotel & Resort
16701 Collins Avenue, Sunny Isles Beach, FL

Reviews

6.6
Rating 10 - Excellent. 724 out of 2361 reviews" "
Rating 8 - Good. 464 out of 2361 reviews" "
Rating 6 - Okay. 403 out of 2361 reviews" "
Rating 4 - Poor. 327 out of 2361 reviews" "
Rating 2 - Terrible. 443 out of 2361 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Stacie

Liked: Cleanliness
Stayed 7 nights in Feb 2024

2/10 Terrible

Regina

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

diana

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Nyjil

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room are not updated, I had problems with the tv, I also had a housekeeper walk in my room while I was naked and took and 50 sec look before I yelled above my voice to get out! The pool and beach was awesome. I was charged 225 for parking for 3 days and 1 drink from the bar . Btw they don’t tell you this before check out .
Stayed 3 nights in Apr 2024

8/10 Good

Anatoly

Travelled with family
Liked: Staff & service
very nice pool
Stayed 6 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Anatoly,Thank you for sharing your comments with us. We are happy to hear that you enjoyed your overall visit and had a relaxing time at the pool. It was a pleasure having you as our guest, and we hope to see you again soon! Best Regards,Newport Beachside Resort Team

2/10 Terrible

Twandia

Stayed 3 nights in Apr 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service
Awesome
Stayed 4 nights in Apr 2024

4/10 Poor

Yamisleidis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
El servicio es pesimo pues a las 9:00 pm ya todo está cerrado dentro del Hotel ni para comprar agua se puede y la habitación el aire pesimo no enfria
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Yamisleidis,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any disappointment with the facility hours and for any issues with the AC. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members. Should you be in the area again, we hope you will allow us to welcome you back and show you a more improved stay. Best Regards,Newport Beachside Resort Team

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities
My room has a beautiful ocean view!!!!
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Paula,Thank you for staying with us at Newport Beachside Hotel and Resort and for highlighting the beautiful ocean views from our accommodations. We appreciate your comments and look forward to seeing you again soon!Best Regards,Newport Beachside Resort Team

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear James,It's always a pleasure hearing from our guests. We're glad our location worked well for your trip, and we invite you to stay with us again at Newport Beachside Hotel and Resort the next time you're in the area.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Alona

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Youssouf

Stayed 3 nights in Apr 2024

10/10 Excellent

Marletta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and really enjoy the staff
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Marletta, It was an honor to host you at Newport Beachside Hotel and Resort for your recent getaway. Our staff strives to provide impeccable service and it's delightful to hear that we met the mark. Thank you for your kind review and we look forward to having you as our guest again next time you are in the area.Best Regards,Newport Beachside Resort Team

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remodel is first class
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Apr 2024
Dear John,Thank you! It was a pleasure to have you as our guest, and we are delighted you had such a wonderful stay. Our team is quite proud of our beautiful modernization project and will be delighted to know you were impressed as well. It would be an honor to welcome you back to Newport Beachside Hotel and Resort for another amazing five-star experience.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Deema, Worcester

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Deema,Thank you so much for the five stars! It's so refreshing when guests such as yourself take the time to recognize the hard work we put into delivering a personalized, comfortable, refreshing stay for each guest who steps onto the property. We look forward to welcoming you back to Newport Beachside Hotel and Resort.Best Regards,Newport Beachside Resort Team

2/10 Terrible

Johanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Discrimination rude staff parking fees no humanity lady drowned in pool that afternoon and no staff help her I and other had to do cpr on the lady
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Johanna,We appreciate you reaching out and regret to learn of your disappointment with your experience. Guest safety is and will always be our top priority. At your earliest convenience please reach out to us offline, and ask for Miriam, so we may gather more details about your stay. Additionally, at our accommodations, we welcome a variety of travelers regardless of race, religion, creed, or sexual orientation. Our hotel has a zero-tolerance policy against discrimination of any kind, and we regret that this was your perception. It was a pleasure having you as our guest, and we hope you will give us another chance in the future to change your perceptions down the line.Best Regards,Newport Beachside Resort Team

10/10 Excellent

jessica L.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Def one of my favorite places to stay and go to
Stayed 6 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Jessica,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Newport Beachside Hotel and Resort once again! Thank you so much for your kind review and perfect rating. We are honored to be on our list of favorite hotel and resort experiences, and we look forward to your return!Best Regards,Newport Beachside Resort Team

10/10 Excellent

Yaquelin

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Chapin, Louisville

Liked: Cleanliness, amenities
The hotel has been under construction for a couple of years. There was some really loud jack hammer sounds pretty late. But the staff is great and they are improving the aesthetics. Locations and price are tough to match.
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Chapin,We appreciate your valuable feedback regarding your recent stay. While we're disappointed to hear about the inconvenience caused by the construction noise, we're glad that our dedicated team made your experience enjoyable. We're committed to enhancing our aesthetics to provide a better experience for our guests. Thank you for acknowledging our efforts, and we're thrilled that our location and competitive pricing met your expectations. We're excited about the ongoing improvements and hope to welcome you back soon for an even better stay.Best Regards,Newport Beachside Resort Team

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Cristiany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great that you don’t need to move your car to go anywhere. Beach is right there and walking distance to restaurants and quick shop. Room was ok. Friendly staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Cristiany,Thank you for being our guest and sharing your feedback. While we are delighted you enjoyed our lovely location and wonderful staff, we are sorry you weren't more impressed with our accommodations. Fortunately, we continuously strive to improve for our guests and are in the process of an extensive modernization project. It was a pleasure to have you here, and we look forward to welcoming you back and impressing you further.Best Regards,Newport Beachside Resort Team

2/10 Terrible

Elenis, Homestead

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dalida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Dalida,Thank you for staying with us and for your feedback! We're glad you had a five-star experience, and we hope to welcome you back soon for another great stay.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Daime

Travelled with family and small children
Liked: Staff & service, amenities
Everything was great , the building did lose power so that was unfortunate but other then that it was a good experience
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Daime,Thank you for your feedback. We're glad you had a positive overall experience with us. However, we apologize for any inconvenience caused by the power outage; unforeseen circumstances like these are regrettable, and we appreciate your understanding. We sincerely hope to welcome you back for a seamless experience in the near future.Best Regards,Newport Beachside Resort Team

4/10 Poor

Lucinda

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The location on the beach was great but that's about it. The entire hotel needs to be renovated. The carpets in the hallway and room were torn and heavily stained. The bathroom faucet was falling apart, we kept having to put the knob back on and hold it a certain way. It constantly smelled like Marijuana in the hallways, pool area and beach. Front desk never brought up requested items, had to go down to get the linens for the sofa bed. Valet staff was great but wouldn't stay here again. The restaurant is closed.
Stayed 5 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Lucinda,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed that we fell short of expectations in other areas. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies for any inconvenience you had. Rest assured, your comments will be relayed to our team to ensure we are meeting out high standards of guest satisfaction going forward. We appreciate your feedback and hope to have the opportunity to go above and beyond for you in the future.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Artur

Travelled with family and small children
Love it
Stayed 3 nights in Mar 2024
Response from General Manager on 23 Apr 2024
Dear Artur,We loved hosting you at Newport Beachside Hotel and Resort. It's wonderful to read that you had a great experience at our resort. Hopefully you had the opportunity to enjoy some time by the pool or stop in and enjoy a delicious breakfast at Cappuccino's. Please join us again soon!Best Regards,Newport Beachside Resort Team

4/10 Poor

Teairra

Travelled with partner
I loved the view I had for sure! I was on the 8th floor wit the ocean front view. The only 2 negatives I had was when I first got there I asked for a remote because the tv wasn’t working when the maintenance came to bring one he knocked twice and just used a key to open the door… HARD NO FOR ME! The second issue was anytime we left our room and came back the key to the room didn’t work. We literally left and returned about 8 key cards. Very inconvenient especially being on the 8th floor. Other then that the hotel and resort was beautiful!
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Teairra,Thank you for choosing to stay with us during your recent trip. While we're thrilled you were able to take advantage of our beautiful views, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any trouble you had with your key cards and for any inconvenience this may have caused you. Also, we're very sorry for any disturbance you encountered in your room. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.Best Regards,Newport Beachside Resort Team

2/10 Terrible

edita

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty area Appliances is not working properly. We need to change your room smelling of marijuana all over lobby and in the room carpet in the room disgusting sofa very poor condition. Lobby is in terrible condition carpet in spots ad dirty furniture you will be scared to sit looks dirty and ripped during the pool. Workers is drilling marble floor in the pool area and all dust was flying to pool and faces. I paid for the service fee and and ask umbrella to put on the beach area they ask me to pay 15$ more for each time In room carpet dirty room smell bathroom ok you will have tower soap and shampoo only In room plan is good furniture except sofa good
Stayed 4 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Edita,We welcome all guest feedback as we consider it an opportunity to continually improve. Please accept our apologies for any disappointment in our accommodations, amenities, and the service you received during your visit. We are undergoing a modernization project as part of our commitment to make improvements to our property and service. Your feedback will be used to continually improve upon our guest's experience. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.Best Regards,Newport Beachside Resort Team

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities
Just not a good place.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Ebony,We're disappointed to hear that your experience fell short of expectations. We'd love to know how we can make your next visit even better. Best Regards,Newport Beachside Resort Team

6/10 Okay

Scherley

Stayed 2 nights in Apr 2024

6/10 Okay

Brittany Renee

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Heinrich, Aylmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort but nice location and great beach access. We had a problem our door key hardly worked, but beyond that we had a great time.
Stayed 5 nights in Mar 2024
Response from General Manager on 17 Apr 2024
Dear Heinrich,Thank you for choosing Newport Beachside Hotel and Resort and for sharing your delightful five-star review. While we are sorry you had a concern with the door key, we are thrilled that otherwise, you enjoyed a wonderful visit. We'll be sure to look into the matter with our team to ensure improvements are made swiftly. Nevertheless, we look forward to welcoming you back for many more memorable stays.Best Regards,Newport Beachside Resort Team

4/10 Poor

Anette

Disliked: Staff & service, property conditions & facilities
Not what the photos made it seem it was
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Anette,Thank you for your review. It is disappointing to learn that your recent stay fell short of expectations. If you have any suggestions for areas in which we can improve or elevate our guest experience, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope to hear from you soon. Best Regards,Newport Beachside Resort Team

8/10 Good

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Sam,Thank you for your generous review! It was a pleasure to welcome you to Newport Beachside Hotel and Resort, and we are delighted you enjoyed your stay. We look forward to seeing you again soon.Best Regards,Newport Beachside Resort Team

6/10 Okay

Amanda Shay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Khadijah

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The building appeared dirty and our room was terrible. Very unclean. The tub was dirty looking. The only thing that appeared clean was the bed! When we arrived the room was extremely hot. Also, the power went out due to the construction. We weren’t able to use the TV! On top of that, the staff was very unapproachable! Our room door was insecure and did not lock when we left out! I feel like I’ve wasted my money! The entire 6th floor hall smelled Like cigarettes and marijuana! It stated that it was a non-smoking resort!
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Khadijah,Thank you for bringing these matters to our attention. We are concerned about the conditions you described, from the cleanliness of your room to the disruptions caused by construction. Rest assured, we are addressing these to ensure a welcoming and comfortable environment that reflects our standards. We hope to have the opportunity to welcome you back and demonstrate the high quality of hospitality we are committed to providing.Best Regards,Newport Beachside Resort Team

6/10 Okay

Victoria

Travelled with partner
We liked the place and service inside the hotel but the parking service wasn’t convenient at all we had to park across street from the hotel and not valet parking either..
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Victoria,Thank you for being our guest. We're pleased you appreciated our attentive service and trust you settled right into our accommodations. Your thoughts on self-parking are appreciated as well, but please know we also offer convenient valet parking for an additional fee. Nevertheless, it was a pleasure to welcome you, and we hope you return soon.Best Regards,Newport Beachside Resort Team

6/10 Okay

Brenda

Travelled with partner
Disliked: Cleanliness, amenities
Definitely needs a lot of updating. Couches in the lobby were filthy. Bed was so uncomfortable. Tub in our room was gross.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Brenda,Thank you so much for the review. We are disappointed to hear about the unsatisfactory state of your room and thank you for your feedback, which will help us improve the experience of future guests. We hope you'll consider staying with us again soon for a stay that is sure to go above and beyond your expectations.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very equipped other than a coffeemaker.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Mary,Thank you for your kind review and perfect rating. We are delighted our well-appointed accommodations were the highlight of your visit, and we appreciate you mentioning them to your fellow travelers. Your suggestion for a coffeemaker will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.Best Regards,Newport Beachside Resort Team

6/10 Okay

Narina

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Felix

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

8/10 Good

Maria

Travelled with family
Location , right on the beach, staff very friendly.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Maria,Thank you for sharing your experience with us! We're delighted that you enjoyed our beachfront location and the service of our friendly team. It was wonderful to host you, and we look forward to welcoming you back for another stay by the beach.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Luis, Waco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and bar with good drinks. Beautiful view from room
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Luis,Thank you for taking a moment to leave us a review. It is a pleasure to learn you enjoyed your stay, particularly highlighting our scenery and amenities. We appreciate you choosing Newport Beachside Hotel and Resort to host your stay and we look forward to welcoming you back. Best Regards,Newport Beachside Resort Team

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right on the beach. Offers a nice size pool. Was undergoing renovations while there however renovations were only done at certain times (not early/late) and my family was not inconvenienced by it.
Stayed 6 nights in Mar 2024
Response from General Manager on 14 Apr 2024
Dear Stephanie,Thank you so much for the five-star review. We're glad to hear you were able to take advantage of our convenient location and amenities, and we hope you'll join us again soon for another relaxing beach getaway.Best Regards,Newport Beachside Resort Team

6/10 Okay

Brett

Travelled with partner
Disliked: Amenities
The pool area was beautiful and the coffee shop was nice. The only thing we disliked was that the carpets were stained and dirty in the hallways, the bathroom sink handle was broken along with the shower handle, it was noisy (mostly due to contruction) and there was limited food options. The beach was beautiful and the staff was for the most part, decent. Would I stay again? Most likely not unless there’s no other better deals somewhere else.
Stayed 3 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Brett,The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time at ours! Rest assured, our team is looking into the concerns you mentioned with the bathrooms and carpets, and we appreciate your patience as we work to modernize our property for a better overall experience. In the future, we'd love to welcome you back, so come and see us again!Best Regards,Newport Beachside Resort Team

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay for price. Friendly staff.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Stephanie,Thank you for taking a moment to share your experience at Newport Beachside Hotel and Resort. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Additionally, our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you will visit us again soon!Best Regards,Newport Beachside Resort Team

2/10 Terrible

Niamh

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The pool area was very nice and clearly new; however, you had to pay extra to use the beach facilities on top of paying a resort fee. I didn’t not appreciate the surprise added fee of $167 for resort fees when I was already charged a resort fee in the original price. Aside from the nice outdoor area, the hotel rooms and lobby are that of a 2 star motel. I was really disappointed since the hotel was advertised as a 4 star hotel. When we arrived to our room after checking in, the door was wide open which means anyone could have came into our room before we came. The worst of it all was noticing that there was blood on our sheets- not ours- and having to track down someone to change the sheets. We noticed it in the morning after waking up and I assumed the maid would change the sheets when she came but did not. We then had to notify the front desk twice and they still never sent anyone! Terrible customer service. I had to find a maid myself and personal ask her to change the bed sheets that were stained by another guest. That is completely unhygienic and I do not understand how those sheets weren’t thrown out. Overall disappointed with the experience and would not recommend.
Stayed 4 nights in Mar 2024
Response from General Manager on 12 Apr 2024
Dear Niamh,We appreciate you choosing to stay with us, but we regret that we did not meet your expectations. This is not reflective of the high-quality experience that we aim to provide. Our team is committed to investigating your concerns to ensure that our accommodations are in excellent condition and that we continue to deliver the exceptional service we are known for. We are truly sorry for any inconvenience caused, and we wish you well as your travels continue.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Arlisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My ocean view room was nice and clean. Had good views of the ocean, pool area, and city view. Staff was nice and friendly
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Arlisha,We're delighted you had a terrific experience at Newport Beachside Hotel and Resort! It's particularly fantastic to see that you had a chance to witness our breathtaking ocean views from our luxurious rooms. Our staff loves to make guests feel at home, and they will be delighted to know that they made you feel welcome. Hosting you was a pleasure, so please return soon for another amazing stay.Best Regards,Newport Beachside Resort Team