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Reviews of Hampton Inn & Suites Mission Viejo

2.5 out of 5
Hampton Inn & Suites Mission Viejo
28682 Marguerite Pkwy, Mission Viejo, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hanley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying the hospitality of the hotel and all the accommodations it provided my family for a wonderful weekend and stay!
Stayed 2 nights in May 2024
Response from Bryant on 28 May 2024
Thank you for the feedback, we look forward to seeing you again.

10/10 Excellent

Jane, Danville

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there before and will again.
Stayed 3 nights in May 2024
Response from Front Desk Team on 15 May 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

6/10 Okay

Zackery

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Close to the freeway
Stayed 1 night in Feb 2024
Response from Bryant on 12 May 2024
We apologize for the inconvenience, unfortunately we cannot do much about our location besides assigning a room that is not facing the front of our building. We will use this information to make your next stay more enjoyable.

2/10 Terrible

Anna

Zero engagement to problem solve with management.
Stayed 1 night in May 2024
Response from Front Desk Team on 8 May 2024
Thank you for taking the time to rate our property; I hope you can stay with us in the future.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff were very helpful.
Stayed 2 nights in May 2024
Response from Front Desk Team on 7 May 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from Front Desk Team on 20 May 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

6/10 Okay

Bretten

Business traveller
Liked: Cleanliness
Not the best location and tons of light coming into the rooms at night from the car dealerships
Stayed 1 night in Apr 2024
Response from Front Desk on 25 Apr 2024
We are sorry for the inconvenience, and we thank you for the feedback. We will use it to make your next stay a much better experience.

8/10 Good

Hrair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bryant on 18 Apr 2024
Thank you for the feedback. We look forward to seeing you.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 4 nights in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Emerald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice neat clean no 1 bad thing to say
Stayed 1 night in Apr 2024
Response from Bryant on 9 Apr 2024
Thank you for the feedback, we look forward to seeing you again.

10/10 Excellent

chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and a great breakfast buffet.
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great property inside but.. seriously… you need a gardener!! Weeds in landscaping awful!
Stayed 1 night in Apr 2024
Response from Front desk Staff on 4 Apr 2024
Thank you for taking the time to review our hotel! We look forward to seeing you in the future!

10/10 Excellent

Carl, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Bryant on 24 Mar 2024
Thank you for the feedback, we look forward to your future stays with us.

10/10 Excellent

NICOLE, LOS GATOS

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, and the room was clean, spacious, and nicely decorated.
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Mar 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean friendly staff
Stayed 4 nights in Mar 2024
Response from Front Desk on 17 Mar 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Jane

Stayed 1 night in Mar 2024
Response from Front Desk Team on 5 Apr 2024
Thank you for taking the time to review our hotel! We look forward to seeing you in the future!

6/10 Okay

Malay

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For breakfast today the staff was missing the entire time. Food was not available. Couldn't ask anyone for help or advice. Sharp at 10AM they closed the counter. Gave a poor impression.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 5 Mar 2024
We are sorry for the inconvenience, and we thank you for the feedback. We will use it to make your next stay a much better experience.

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 27 Feb 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

8/10 Good

farideh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Team on 27 Feb 2024
Thank you for the feedback. We look forward to seeing you again.

10/10 Excellent

Lelia

Liked: Cleanliness, staff & service, property conditions & facilities
New, beautiful property that's very clean and has everything you need for your stay
Stayed 2 nights in Feb 2024
Response from Saad on 24 Feb 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

NOEL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, quiet room, unbelievably wonderful breakfast!!!
Stayed 1 night in Feb 2024
Response from Matthew on 24 Feb 2024
Thank you for the feedback, we look forward to seeing you again

10/10 Excellent

NILESH, The Woodlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Front Desk on 23 Feb 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Matthew on 23 Feb 2024
Thank you for the feedback. We look forward to seeing you again.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Alexander

Stayed 1 night in Feb 2024
Response from Front Desk on 20 Mar 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Nathan Beaman on 15 Feb 2024
Thank you for the good review, we look forward to seeing you again!

10/10 Excellent

Marshall

Good
Stayed 2 nights in Feb 2024
Response from Nathan Beaman on 13 Feb 2024
Thank you for the feedback. We look forward to seeing you again!

10/10 Excellent

Kristina

Travelled with family
Love this place for my family and breakfast is perfect
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 5 Mar 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Feb 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out. Only complaint is the mattresses are a little too firm.
Stayed 2 nights in Feb 2024
Response from Front Desk on 6 Feb 2024
We are sorry for the inconvenience, and we thank you for the feedback. We will use it to make your next stay a much better experience.

10/10 Excellent

Pavlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 1 night in Feb 2024
Response from Bryant on 5 Feb 2024
Thank you for the feedback, we look forward to seeing you again.

10/10 Excellent

JORGE, SAN YSIDRO

Stayed 4 nights in Jan 2024
Response from Saad on 5 Feb 2024
Thank you for the great feedback! We appreciate your time, and we look forward to welcoming you back soon.

10/10 Excellent

Shantell, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean room. Easy parking.
Stayed 1 night in Feb 2024
Response from Bryant on 3 Feb 2024
Thank you for the feedback, we look forward to seeing you again.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property with great staff.
Stayed 1 night in Jan 2024
Response from Bryant on 3 Feb 2024
Thank you for the feedback, we look forward to seeing you again.

8/10 Good

Adrian, Idaho Falls

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was perfect for our needs. The staff was friendly and efficient. I wish there was a restaurant in the facility or at least more dining options nearby.
Stayed 6 nights in Jan 2024
Response from Bryant on 1 Feb 2024
Thank you for the feedback, we look forward to seeing you again.

10/10 Excellent

Diane

Stayed 1 night in Jan 2024
Response from Bryant on 30 Jan 2024
Thank you for the feedback, we look forward to seeing you again.

4/10 Poor

David B

Travelled with family
Was put in between service room and another Jan closet or something. Heard music blaring at 6 am coming from one of these rooms
Stayed 1 night in Jan 2024
Response from Bryant on 30 Jan 2024
We are sorry for the inconvenience, and we thank you for the feedback. We will use it to make your next stay a much better experience.

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very clean rooms. The beds were a little uncomfortable
Stayed 1 night in Jan 2024
Response from Bryant on 29 Jan 2024
Thank you for the feedback, we look forward to seeing you again.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Handicap parking available and accessible. Breakfast is very sufficient. Clean surroundings.🙂
Stayed 1 night in Jan 2024
Response from Bryant on 29 Jan 2024
Thank you for the feedback, we look forward to seeing you again.

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wow.
Stayed 2 nights in Jan 2024
Response from Front Desk on 27 Jan 2024
Thank you for taking the time to rate our property. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Okay

Aileen

Stayed 1 night in Jan 2024
Response from Front Desk on 20 Mar 2024
Thank you for taking the time to rate our hotel. We look forward to hosting you again in the future.

10/10 Excellent

chang heon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe ! No complaints !
Response from Front Desk on 27 Jan 2024
Thank you for taking the time to rate our property. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Okay

Andrew

Stayed 2 nights in Jan 2024
Response from Nathan Beaman on 13 Feb 2024
Thank you for your feedback, we will use it to make your next stay more to your preference. We look forward to seeing you again.

8/10 Good

turgut, Lubbock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bryant on 22 Jan 2024
Thank you for the feedback, we look forward to your future stays.

8/10 Good

JANICE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Front Desk on 21 Jan 2024
Thank you for taking the time to rate our property. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Bryant on 16 Jan 2024
Thank you for the feedback, we look forward to seeing you again.

8/10 Good

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great convenient place to stay. They had great amenities. The hotel was clean and the staff was very nice. I enjoyed my quick stay there.
Stayed 1 night in Jan 2024
Response from Saad on 15 Jan 2024
Thank you for taking the time to rate our hotel. We are so happy that you were pleased with your stay! We look forward to hosting you again in the future.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Bryant on 14 Jan 2024
Thank you for the feedback, we look forward to your next stay.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Saad on 12 Jan 2024
We appreciate you for rating us a perfect 10! Thank you and We look forward to hosting you again in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bryant on 9 Jan 2024
Thank you for the feedback, we look forward to seeing you again.