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"The front of house (specifically the point of arrival) needs a significant reinvention. As I waited for more than ten minutes to check in, there were four staff members coaching a trainee on the “only working computer” as she fielded phone calls that should have been routed to a reservation line. And then I was told that I needed to pay for parking—first time at a Fairfield in the history of 35+ years of travel. Not without irony, I am an owner of a Sheraton Hotel in Texas: same systems, and it’s not like I don’t know how to help them. They have demonstrated why guests become so furious with flag hotels: they’re fine taking their money in advance and then continuing to fall flat on their face with basic hospitality in service. Very frustrating. "

"The staff were friendly courteous helpful. In the bed was the most comfortable bed.I've slept in and in years. But we need a few more minutes.I think like a microwave in a room. Aside from that, it was great awesome.But don't expect much for a minute as there aren't any"

"Yes"

"No tv"

"The room was clean and comfortable. The check in was informative and easy. Breakfast was hot, tasty and ready by 6 am. "

"We had a good stay and were comfortable"

"Good"

"Excellent customer service. Reasonable prices for rooms and for 1 night stay."