2/10 Sangat Buruk
Will
Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
22 Des 2025
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
We booked for two nights. During the first night, my wife got up to use the washroom, and upon her return to bed she stepped on what she thought was a small rock. It turned out to be a used needle from an auto-injector and it was lodged securely in her foot!! I took the needle down to the front desk to show them and demanded an explanation. I was basically told I was a liar and it was "highly unlikely that this had happened" and that their rooms "were all expertly inspected before each and every stay by a supervisor". I was floored at being called a liar and made to feel like this was something we had invented in order to receive a discount or a free room stay. Total attempt at covering their rears. I asked to speak to the manager, but was told he was off site until Monday and that he would contact me then. Basically, nothing we can do. I got the manager's business card and tried calling myself, only to discover this was the number to the front desk, proving futile. I then decided that giving the clerk the needle in question was a stupid idea as she was free to discard it like it never happened, and when I asked for it back I was told she had given it to housekeeping. So there goes my proof. Needless to say, my telling the clerk how serious this could actually be for my wife --- what if she now has a blood infection or perhaps a disease from this used needle, fell on deaf ears. It's now Monday afternoon, the manager still hasn't called. Not impressed at all!
Will
Menginap 2 malam pada bulan Desember 2025