Search Family-Friendly Hotels in Monte Cristi

"I understand it's an eco-friendly hotel but finding 3 very large roaches in my bathroom our first night was shocking. The worst part was that since it was around 11pm there was no staff until the next day to get is another room. My wife did not want to sleep in that room so we had to go hunt for another hotel at midnight. Since this is a small town practically all hotels had no staff working at that time so we could not get a room anywhere and had to return to this hotel and make do. The next day we spoke at front desk and they said they were fully booked and had no other room to give us. They did perform a thorough cleaning of the room since we would have to stay there the second night. Unfortunately again we had roaches the second night as well. We complained to the manager but she said there wasn't much she could do due to the hotel's location and the time of year when roach presence increases. She first offered us a free dessert or a glass of wine.......as if that would get me back the hours of sleep we lost. After I mentioned I would have to put in a bad review she raised her offer to dinner......same difference. She really didn't seem to be concerned about us or the situation. However the staff was the opposite, they all went out of their way to help remedy the situation and make us feel better. In the end, aside from the hotel staff, we are quite upset over this experience. Disgusting roaches in our bathroom, lost hours of sleep, and an unapologetic hotel manager."

"PUNTA RUCIA LODGE: ★★★★★ Acabamos de pasar cuatro días maravillosos en Punta Rucia Lodge, en Puerto Plata, celebrando nuestro aniversario, y las palabras no alcanzan para expresar lo felices que quedamos con nuestra experiencia. El lugar es absolutamente hermoso: romántico, tranquilo y muy privado. Fue el escenario perfecto para celebrar una ocasión tan especial. Pero lo que realmente hizo nuestra estadía inolvidable fue el excelente servicio. Todo el personal nos hizo sentir verdaderamente especiales durante toda nuestra visita. Quiero agradecer especialmente a cuatro personas maravillosas de su equipo: Cecilia, capitana del restaurante; Ruth, nuestra mesera; y sus dos asistentes, Esmerlin y Danger. Todos fueron excepcionales. Nuestra mesera Ruth fue más allá de sus responsabilidades para asegurarse de que estuviéramos felices. Teníamos una solicitud especial durante nuestra estadía y ella se encargó de que todo saliera perfecto. Una vez más, el lugar es hermoso, romántico, aislado y simplemente espectacular. Definitivamente regresaremos. ********************************* BOOKING REVIEW ★★★★★ We spent four wonderful days celebrating our anniversary at Punta Rucia Lodge and it was unforgettable. Beautiful, romantic, peaceful, and perfectly secluded. The service was exceptional—special thanks to Cecilia, Ruth, Esmerlin, and Danger for making us feel truly special. We will definitely be back."