Langsung ke konten utama

Sandcastles Beach Resort

Properti bintang 3.5

Pilih tanggal untuk melihat harga

Ulasan

5,6 dari 10

Fasilitas populer

  • Di pantai pribadi
  • Kolam renang
  • Spa
  • Termasuk parkir
  • Wi-Fi Gratis
  • Restoran

Opsi kamar

Filter tersedia untuk kamar
Menampilkan 9 dari 9 kamar

Lihat semua foto untuk Studio, dapur

Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Studio, dapur

  • 557 meter persegi
  • Kapasitas 2
  • 2 twin

Lihat semua foto untuk Kamar Basic, 1 kamar tidur, dapur

Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Kamar Basic, 1 kamar tidur, dapur

  • 102 meter persegi
  • Kapasitas 2
  • 1 queen

Lihat semua foto untuk Kamar, 2 kamar tidur, dapur

Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Kamar, 2 kamar tidur, dapur

  • 121 meter persegi
  • 2 kamar tidur
  • Kapasitas 4
  • 2 queen

Lihat semua foto untuk Kamar Basic, 1 Tempat Tidur Queen, dapur

Kamar Basic, 1 Tempat Tidur Queen, dapur | Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Kamar Basic, 1 Tempat Tidur Queen, dapur

  • Kapasitas 2
  • 1 queen

Lihat semua foto untuk Apartemen Comfort

Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Apartemen Comfort

  • 836 meter persegi
  • 1 kamar tidur
  • Kapasitas 3
  • 1 queen

Lihat semua foto untuk Studio Comfort

Studio Comfort | Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Studio Comfort

  • 93 meter persegi
  • Kapasitas 2
  • 1 queen

Lihat semua foto untuk Apartemen Ekonomi, dapur

Apartemen Ekonomi, dapur | Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Apartemen Ekonomi, dapur

  • 1 kamar tidur
  • Kapasitas 2
  • 1 queen

Lihat semua foto untuk Apartemen Comfort, 1 kamar tidur

Apartemen Comfort, 1 kamar tidur | Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Apartemen Comfort, 1 kamar tidur

  • 1 kamar tidur
  • Kapasitas 2
  • 1 queen

Lihat semua foto untuk Apartemen Comfort

Brankas, kedap suara, setrika/meja setrika, dan Wi-Fi gratis

Apartemen Comfort

  • 1 kamar tidur
  • Kapasitas 2
  • 1 king
Mod logo
Login untuk melihat diskon dan manfaat yang memenuhi syarat. Lebih banyak reward untuk lebih banyak petualangan!
LoginDaftar sekarang, gratis

Tentang kawasan sekitar

Terletak di Ocho Rios, Sandcastles Beach Resort berada di pantai pribadi. Temukan keindahan alam kawasan ini di Air Terjun Sungai Dunn dan Taman Turtle River, atau kunjungi sejumlah objek wisata terkenal seperti Museum Reggae Xplosion dan Shaw Park Botanical Gardens. Bepergian bersama anak? Pertimbangkan Jamaican Bobsled Rollercoaster dan Prospect Plantation. Berkayak dan menyelam menawarkan kesempatan menarik untuk menjelajahi perairan sekitar, atau Anda juga bisa bertualang dengan penjelajahan gua dan jalur hiking/sepeda yang berada tak jauh. Kunjungi panduan perjalanan kami untuk Ocho Rios
Lihat Resor lainnya di Ocho Rios
Peta
Main Street, Ocho Rios, St. Ann

Yang ada di sekitar

  • Taman Turtle River
    Taman Turtle River
    1 mnt jalan kaki - 0.1 km
  • Pantai Penyu
    Pantai Penyu
    4 mnt jalan kaki - 0.4 km
  • Museum Reggae Xplosion
    2 mnt jalan kaki - 0.2 km
  • Island Village
    3 mnt jalan kaki - 0.3 km
  • Benteng Ocho Rios
    16 mnt jalan kaki - 1.4 km

Berkeliling

  • Montego Bay (MBJ-Bandara Internasional Sir Donald Sangster) - 100 menit berkendara

Restoran

  • KFC
    2 mnt jalan kaki
  • Ocean's 11
    6 mnt jalan kaki
  • Boulangerie
    11 mnt jalan kaki
  • MOMO @ Moon Palace Jamaica Grande
    8 mnt jalan kaki
  • Oceans On The Ridge
    4 mnt berkendara

Tentang properti ini

Sandcastles Beach Resort

Resor cocok untuk keluarga ini dekat dari Air Terjun Sungai Dunn
Pertimbangkan untuk menginap di Sandcastles Beach Resort serta manfaatkan bar pantai, teras, dan taman. Traveler aktif dapat menikmati kelas aerobik di resor ini. Manjakan diri Anda dengan pijat jaringan dalam atau manikur dan pedikur di spa yang ada di properti. Restoran di properti ini menyediakan sarapan, makan siang, dan makan malam. Tetap terhubung dengan akses Internet nirkabel gratis, dan semua tamu dapat menemukan fasilitas lainnya seperti taman bermain dan layanan penatu/dry cleaning.
Anda juga akan menikmati manfaat berikut selama Anda menginap:
  • Kolam renang outdoor
  • Parkir mandiri gratis gratis
  • Layanan limo/towncar, sarapan lengkap (biaya tambahan), dan lapangan tenis outdoor
  • Penitipan anak dengan pengawasan, penitipan koper, dan ruang rapat
Fitur kamar
Semua kamar tamu di Sandcastles Beach Resort memiliki fasilitas seperti AC dan ruang duduk terpisah, serta fasilitas seperti WiFi gratis dan brankas.
Manfaat lain termasuk:
  • Kamar mandi dengan bathtub atau shower dan perlengkapan mandi gratis
  • Televisi layar datar dengan TV kabel
  • Balkon, ruang duduk terpisah, dan ruang makan terpisah

Properti serupa

Pantai pribadi
Fisherman's Point Resort
Ocho Rios
  • Kolam renang
  • Dapur
  • Termasuk parkir
  • Wi-Fi Gratis
6.0 dari 10, 554 ulasan
Harga sekarang Rp1.576.460
total Rp2.021.513
termasuk pajak & biaya lainnya
13 Mei - 14 Mei
Fisherman's Point Resort
Bandingkan dengan properti serupa

Fasilitas properti

Internet

  • Tersedia di semua kamar: Wi-Fi gratis
  • Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

  • Antar jemput bandara 24 jam pulang pergi atas permintaan dengan biaya tambahan
  • Antar jemput ke kawasan sekitar (biaya tambahan)
  • Antar jemput ke pusat perbelanjaan (biaya tambahan)
  • Layanan limo/town car
  • Gratis parkir mandiri di properti
  • Parkir mandiri terbatas di properti

Makanan dan minuman

  • Setiap hari sarapan lengkap tersedia pukul 06.00 hingga 09.00 dengan biaya: USD 10 hingga 20 per orang
  • 1 bar pantai
  • 1 bar/lounge
  • 1 restoran

Aktivitas menarik

  • 1 kolam renang outdoor
  • 1 lapangan tenis outdoor
  • Arena bermain
  • Gym 24 jam
  • Kelas fitness
  • Spa layanan lengkap

Cocok untuk keluarga

  • 1 kolam renang outdoor
  • Arena bermain
  • Dapur dalam kamar
  • Fasilitas laundry
  • Kamar kedap suara
  • Kegiatan dengan pengawasan untuk anak-anak (biaya tambahan)
  • Lemari es dalam kamar
  • Microwave dalam kamar
  • Penitipan anak/bayi (biaya tambahan)
  • Ruang makan terpisah dalam kamar

Kenyamanan

  • Fasilitas laundry
  • Penitipan koper
  • Resepsionis dengan jam terbatas

Layanan tamu

  • Bantuan tur dan tiket
  • Layanan concierge
  • Layanan laundry/dry cleaning
  • Pembersihan kamar (setiap hari)

Layanan bisnis

  • 1 ruang rapat
  • Pusat bisnis
  • Pusat konferensi

Outdoor

  • Area piknik
  • Di cagar alam
  • Di pantai pribadi
  • Taman
  • Teras

Spa layanan lengkap

  • Manikur/pedikur
  • Pijat ala Swedia
  • Pijat ala Thailand
  • Pijat deep-tissue
  • Ruang perawatan spa
  • Spa buka setiap hari

Aksesibilitas

  • Tidak ada lift

Fasilitas kamar

Kamar tidur

  • Seprai disediakan

Kamar mandi

  • Bathtub atau shower
  • Handuk disediakan
  • Kamar mandi pribadi
  • Pengering rambut
  • Perlengkapan mandi gratis

Hiburan

  • TV layar datar dengan saluran kabel

Makanan dan minuman

  • Bahan pembersih
  • Dapur
  • Freezer
  • Kompor
  • Layanan kamar terbatas
  • Lemari es
  • Mesin pembuat kopi/teh
  • Microwave
  • Oven
  • Peralatan memasak, peralatan makan, dan peralatan dapur
  • Ruang makan terpisah

Lainnya

  • AC
  • Brankas
  • Kamar kedap suara
  • Ruang duduk terpisah
  • Setrika/meja setrika

Kebijakan

Check-in

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: 17.00
Tersedia check-in tanpa sentuh
Usia check-in minimal - 18

Check-out

Check-out sebelum 11.00
Tersedia check-out tanpa sentuh

Petunjuk check-in khusus

Properti ini menawarkan transportasi dari bandara (biaya tambahan mungkin berlaku); untuk mengatur penjemputan, tamu harus menghubungi pihak properti 48 jam sebelum tiba, lewat informasi kontak yang tertera pada konfirmasi pemesanan
Resepsionis buka setiap hari pada pukul 07.00 - 17.00
Resepsionis hanya beroperasi dalam waktu terbatas
Properti ini tidak bisa melayani check-in pada larut malam
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis

Metode akses

Resepsionis tersedia pada jam-jam tertentu, pengambilan kunci

Hewan peliharaan

Hewan peliharaan tidak diperkenankan masuk

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan
Tempat tidur lipat/kasur tambahan tidak tersedia
Boks bayi (tempat tidur bayi) tidak tersedia

Jenis pembayaran properti

Informasi penting

Biaya

Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:

  • Biaya pembersihan: USD 30 per akomodasi, per masa menginap
  • Biaya layanan: 10 persen

Kami telah memasukkan semua biaya yang diberikan properti ke kami.

Fasilitas ekstra opsional

  • Biaya untuk sarapan lengkap: sekitar USD 10 hingga 20 per orang
  • Biaya antar jemput bandara: USD 170.00 per kendaraan (pulang pergi)
  • Pembenahan tersedia dengan biaya tambahan

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Nama pada kartu kredit yang digunakan saat check-in untuk membayar biaya tak terduga harus sama dengan nama tamu utama pada reservasi kamar
Properti ini menerima kartu kredit; tidak menerima uang tunai
Tersedia transaksi non-tunai
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Perlu diketahui

Properti ini tidak memiliki lift
Tamu di bawah 16 tahun tidak boleh masuk spa

Pertanyaan umum

Apakah Sandcastles Beach Resort memiliki kolam renang?

Ya, properti ini dilengkapi kolam renang outdoor.

Apakah Sandcastles Beach Resort ramah hewan peliharaan?

Tidak, hewan peliharaan tidak diperkenankan masuk di properti ini.

Berapa biaya parkir di Sandcastles Beach Resort?

Parkir mandiri gratis di properti ini gratis.

Pukul berapa check-in di Sandcastles Beach Resort?

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: 17.00. Check-in setelah jam malam tidak tersedia.

Pukul berapa check-out di Sandcastles Beach Resort?

Check-out pada pukul 11.00.

Apakah Sandcastles Beach Resort menyediakan antar-jemput bandara?

Ya, tersedia antar-jemput bandara yang beroperasi (tersedia atas permintaan).Dikenakan biaya USD 170.00 per kendaraan.

Di mana lokasi Sandcastles Beach Resort?

Resor Ocho Rios yang cocok bagi keluarga ini berjarak beberapa langkah saja dari Taman Turtle River dan Taj Mahal Mall. Air Terjun Sungai Dunn berjarak 3,5 km (2,2 mi).

Ulasan

Ulasan Sandcastles Beach Resort

5,6

6,0

Kebersihan

8,4

Lokasi

5,8

Staf & layanan

5,8

Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 9 dari 56 ulasan
Penilaian 8 - Bagus. 14 dari 56 ulasan
Penilaian 6 - Cukup Baik. 5 dari 56 ulasan
Penilaian 4 - Buruk. 10 dari 56 ulasan
Penilaian 2 - Sangat Buruk. 18 dari 56 ulasan

Ulasan

Terverifikasi

8/10 Bagus

Kai

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.
Menginap 3 malam pada bulan Juli 2025
Terverifikasi

10/10 Luar Biasa

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I liked the friendly staff and the convenient location, was right on the beach
Menginap 4 malam pada bulan Maret 2023
Terverifikasi

8/10 Bagus

Dave

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything at Sandcastles was good Expedia make the check in experience terrible but that is not on the resort.
Menginap 2 malam pada bulan Maret 2025
Terverifikasi

10/10 Luar Biasa

Berchum

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
Menginap 4 malam pada bulan Juli 2024
Terverifikasi

2/10 Sangat Buruk

Cordania

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

Bad experience

I did not get the room i paid for, i paid more for a 1 bedroom and got a studio. The shower didnt work properly, the toilet didnt work properly, the wifi didnt work and there was no microwave which i need with a toddler. The staff was friendly and helpful The outdoor property was nicely kept
Menginap 2 malam pada bulan Juli 2025
Terverifikasi

10/10 Luar Biasa

loraine

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
clean quiet
Menginap 3 malam pada bulan September 2023
Terverifikasi

10/10 Luar Biasa

Yvonne

Quiet, however, since there are no elevators, help with our suitcases would be nice
Menginap 7 malam pada bulan Juli 2023
Terverifikasi

10/10 Luar Biasa

Sadian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch
Menginap 7 malam pada bulan Agustus 2023
Terverifikasi

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

Friendly staff, filthy room all over.

The front desk staff was great. The room was the most disgusting room I had ever seen. I left the hotel after 1 hour and checked into another hotel. I could not breathe with the bleach scent and definitely did not want my skin to tough anywhere in that room.
Terverifikasi

8/10 Bagus

Ellen

Disukai: Kebersihan, fasilitas
It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back. There was a leak from under the wall to the next unit. The balcony was rusty and the doors were very worn and hard to close. Front desk service needs work, training or a means of ingo that connects with the online reservation portal. Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me. The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.
Menginap 5 malam pada bulan Maret 2025
Terverifikasi

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone
Menginap 2 malam pada bulan Desember 2024
Terverifikasi

2/10 Sangat Buruk

Lakisha

Tidak Disukai: Kebersihan, staf & layanan, fasilitas
This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.
Menginap 4 malam pada bulan Januari 2025
Terverifikasi

6/10 Medioker

Melvin

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, fasilitas
Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
Menginap 6 malam pada bulan Juli 2024
Terverifikasi

2/10 Sangat Buruk

Paula

Tidak Disukai: Kondisi & fasilitas properti
There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.
Menginap 2 malam pada bulan April 2024
Terverifikasi

4/10 Buruk

Jheanell

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came. This property has so much potential, it's too bad that our experience was in apartment D7.
Menginap 3 malam pada bulan Februari 2024
Terverifikasi

6/10 Medioker

Coralee

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
Menginap 2 malam pada bulan Februari 2024
Terverifikasi

4/10 Buruk

Eartha

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!
Menginap 3 malam pada bulan November 2023
Terverifikasi

4/10 Buruk

Garnett

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.
Menginap 4 malam pada bulan Oktober 2023
Terverifikasi

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Stay away

Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away
Menginap 2 malam pada bulan Agustus 2023
Terverifikasi

2/10 Sangat Buruk

CANUTE

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON
Terverifikasi

4/10 Buruk

Marjorie

Tidak Disukai: Staf & layanan
The property is convenient to shopping. Housekeeping was unimpressive
Menginap 4 malam pada bulan Juli 2023
Terverifikasi

2/10 Sangat Buruk

yolanda

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.
Terverifikasi

2/10 Sangat Buruk

yolanda

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.
Terverifikasi

4/10 Buruk

RICHARD

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Unable to get any assistance with any needs. Staff was not friendly Needed toilet paper and was told manager would send someone. No one ever came. We had to get t paper from our family member who was staying there. Unacceptable. They never removed dirty towels daily even though we were told they would. Staff not friendly
Menginap 4 malam pada bulan Februari 2023
Terverifikasi

2/10 Sangat Buruk

Cecelia

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It.