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Reviews of Selina Monteverde - Hostel

3 out of 5
Selina Monteverde - Hostel
Carretera a Reserva de Monteverde, Monteverde, Puntarenas

Reviews

8.4

Very good

Rating 10 - Excellent. 51 out of 111 reviews" "
Rating 8 - Good. 41 out of 111 reviews" "
Rating 6 - Okay. 7 out of 111 reviews" "
Rating 4 - Poor. 6 out of 111 reviews" "
Rating 2 - Terrible. 6 out of 111 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
First I'll say, THE ROOMS DON'T HAVE HEAT! Most places in C.R. this doesn't matter, but it was 59 degrees and raining when we arrived and our room was that temp in the room all night. This may be why Expedia calls this a "hostel". The next night they loaned me a space heater. I was excited to stay here because I've stayed at some cool eco-resorts, but it turns out this is a corporate chain. The rooms were very basic and not kept up (e.g. broken light, window didn't work right), which felt disappointing since we'd paid the same amount as other, nicer places. It also felt like we were being charged extra for everything. I ordered a salad plate with falafel and they charged $1.45 for a little 1/4 of tzatziki sauce. The menu seemed to have some good options, but the food wasn't very good. The "complimentary" drink is not a drink of your choice, but a hot cup of sugar cane water. You can reserve one time slot a day for the jacuzzi. The pros are the location, which is right next to the shuttle parking lot for the Monteverde Cloud Forest Reserve. (the downside of this is the road gets bad the 1/4 mile before the hotel.) There also are some nice gardens around the property and some cool decor.
Stayed 2 nights in Feb 2024

4/10 Poor

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Emy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The relaxing vibe, the restaurant, the drinks and the food were amazing. The spa and the yoga spot were very nice as well as the staff who helped us with any questions we had!
Stayed 4 nights in Jan 2024

4/10 Poor

Jair

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Nice and clean property, staff not so friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at the Selina and everyone was very friendly! I didn’t know what time I’d arrive so I didn’t book any activities, but the front desk guy let me know what was still available and arranged it all for me! They have an excellent restaurant on the property which was great for me with no rental car. There were also nice places to just hang out and play pool or read a book with the sounds of nature around you. I had one of the private rooms and loved everything about it!
Stayed 2 nights in Dec 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you plan to go to the Monteverde Cloud Forest Reserve this is an excellent location for your stay! Comfortable rooms and a nice central area to hang out in
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere!
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception lady must have had a bad day. She didn’t want to help us. Told us to wait for a coworker. Then 10 minutes later finally took us to our room herself. Later that night was annoyed when we had questions about the property. Felt singled out by her because we are not young like most other guests at this property. Restaurant staff was great!!! Neat property
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A good option
Very convenient if you want to visit the cloud forest. Unfortunately it’s far from the town and restaurants so unless you’re driving your only choice is their own restaurant, which thankfully is pretty decent. Good space for parking and nice comfortable room, it’s a shame they don’t really clean them. Hair all over the bathroom and filthy floor.
Stayed 2 nights in May 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place had a cool look and feel but you could tell that the place is old. The receptionists were nice and helped with everything. It is far from the center though, so would recommend a car to get around.
Stayed 2 nights in Apr 2023

10/10 Excellent

Srivatsan

Stayed 2 nights in Apr 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pura Vida!
Very convenient location! 15min walking distance to the cloud forest. Staff very friendly. Restaurant is very convenient for a quick bite. They offer a wide viriety of tours. Recommend the Kinkajou night tour, Cafe Monteverde (They have an amazing affogato!) The roads are very bad to get to the hotel.
Stayed 2 nights in Apr 2023

4/10 Poor

nga

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT RECOMMEND!
I do not recommend this hotel at all. Shower sucked! Water was either boiling hot or very cold. Everyone in my group spent entire shower trying to manipulate the darn water temperature. Also, that semi-blond girl at the check in desk had a serious attitude. We had a wonderful 5 days in Costa Rica until we checked into this hotel. Every Costa Rican we’ve met had been nice until her. This hotel also nickels and dimes you. We booked 2 rooms for 2 nights each non-refundable (it’s a scam. NEVER buy non-refundable! Not worth it!). We had to forfeit first night which is fine because it’s our fault our plans changed. However, all we asked was for a 1 hour courtesy late checkout. Nope. They wanted another $15. She made it sound like she had so many guests the next day. When we checked out at 7 am (couldn’t wait to leave God awful place), we saw at least 2 rooms completely empty. Moral of the story, pay more and stay somewhere else. Not worth trying ti save $$ staying here. Here’s the last thing nobody tells anyone. The road up to the hotel is horrendous. You need a 4 x 4. The only silver lining in all this are the beautiful sounds of the variety of birds in the morning to greet you in the morning. That made up for everything. Yes, this hotel is close to Monteverde Clouds but so are many others. They are not the only game in town. DO NOT RECOMMEND. SPEND $$ ELSEWHERE.
Stayed 2 nights in Apr 2023

8/10 Good

Vannapha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place.
Stayed 2 nights in Apr 2023

4/10 Poor

Peter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Easy walk to Biological Reserve and very friendly staff. Willfully negligent in providing amenities. For examples, one shared wash cloth, not hand towel at sink; no toilet paper dispenser; furniture by an inexperienced handiman; swept but very dirty floors; limited parking; etc. Also while convenient to Reserve, it was not at all convenient to town.
Stayed 2 nights in Apr 2023

8/10 Good

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Selina is very close to the Monteverde Cloud Forest, so that’s definitely and advantage. The actual property is very nice, with access to gardens and green areas. It’s pretty quiet and relaxing place. My only concern in the use of light bulbs through the open spaces around the property which may interfere with the animals’ normal habitat outside at night.
Stayed 2 nights in Mar 2023

10/10 Excellent

Myla

Stayed 1 night in Mar 2023

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Nathan

Stayed 2 nights in Mar 2023

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

L

Liked: Cleanliness, property conditions & facilities, room comfort
Spectacular hostel -careful with the Gold Rewards
The hostel is really great, one of the best I've ever been to. The rooms are spacious (not a lot of storage room in the twin room) - clean, safe, really good vibes from the staff. From a hotels.com perspective - the early check-in/late check-out should've been complimentary because of my gold status. The hostel staff said they had the availability but I still had to pay for it. Same thing with the complimentary upgrade (plenty of availability but I also had to pay). Not sure if it's a disconnection between hotels.com and this hostel but not the experience I was expecting. That being said - will definitely recommend and come back!
Stayed 2 nights in Mar 2023

8/10 Good

Bruce

Stayed 3 nights in Mar 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable place to have your own private room. Lovely foliage surrounding and many activities for guests. It is a 40min walk or $10US taxi ride to town. Transportation is included via shuttles if you are booking tours. It is only a 15-20min walk to the Cloud forest, no need for a guided tour, you can easily navigate throughout the entire area in a few hours. During my stay in Monteverde I had some digestive issues (accidentally had milk combined with too much papaya, literally ate papaya every single day which my body isn't used to) during my trip and the restaurant staff were extremely accommodating to my dietary needs even making me a special lemon, honey ginger tea to soothe my stomach. I appreciate how helpful and kind the staff were. Other tourists who knew how to speak spanish helped me translate at the pharmacy, the culture in Costa Rica is so welcoming and nice! Being in the cooler temps of Monteverde is a nice change to the extreme heat on the coast. Don't forget to pack waterproof gear and layers as it can get chilly in the night. Colon currency can be a benefit over American dollars. Only need 3 nights in Monteverde overall.
Stayed 4 nights in Feb 2023

10/10 Excellent

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and serene. Loved staying here with our family. Conveniently located near Cloud forest.

10/10 Excellent

Daniel, San Rafael de Alajuela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a staff member called Doro, a girl from Poland. Super helpful and organizing nice events. Congrats for her
Stayed 2 nights in Oct 2022

10/10 Excellent

Jennan

Stayed 1 night in Aug 2022

10/10 Excellent

Tacha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A fun, funky hotel close to the top of the mountain near the Monteverde Cloud Forest National Park. Spacious rooms with lots of storage space. Tons. Loved how the decor was re-purposed items. Good shared kitchen space, nice restaurant on site with tasty eats. Common area has some atmosphere with games and even karaoke one night. Front desk staff was very friendly and helpful in booking the few excursions we did. Parking on site which was helpful. About a 10 minute drive into town for shops, restaurants and groceries.
Stayed 2 nights in Jul 2022
Response from Selina on 10 Aug 2022
Hello Tacha! Thanks for your review, we really appreciate your time on giving us a feedback. We are so happy to know that you spent a great time here. Hope to see you soon again. Pura vida and best wishes!

8/10 Good

Noémie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful
Stayed 1 night in Jul 2022
Response from Selina on 15 Jul 2022
Hello Noemie! Thanks for your review, we really appreciate your time. We hope to see you soon again. Pura vida and best wishes!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, people were nice and quiet. Good location to the reserve park.
Stayed 1 night in May 2022

8/10 Good

Mariella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little stay. I was not familiar with the brand and was surprised at all the activities and amenities considering the type of accommodations this place offers. Very impressed with the facilities in general and the staff were friendly. My room didn’t have hand soap and I would have liked to have a couple of hand towels available, and the service at the restaurant was a bit slow, but otherwise it was a wonderful stay and si recommend!
Stayed 2 nights in Mar 2022

8/10 Good

Sara, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and they do lots of activities for guests, it is right infront of monteverde cloud forest and 10 minutes drive to town We checked out one day early so didn't manage to get the full experience but I would still recommend staying there specially if you are in a small group or solo and want to get to know other travellers
Stayed 2 nights in Mar 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and nice, I stayed there on my first day in Costa Rica and really liked it, so decided to return for the last night there again. Location and the area around are absolutely amazing. Some stuff members of the hotel were very helpful, while others not so much. It was a bit frustrating, but didn’t spoil an overall experience. We were fairly shocked though when we weren’t able to get beach towels for the hours and kept hearing that there was none available. A nightly price at the time I stayed there was around 500 CAD / night and for this price you certainly expect that the towels will be available wiping request. Other than that we enjoyed our stay in Santarena and I want to express a special thanks to those members of the team who helped us with multiple minor requests during our stay (unfortunately I don’t remember the name of the guy at the reception, but he is the best)!
Stayed 1 night in Feb 2022

10/10 Excellent

Marin de

Stayed 3 nights in Jan 2022

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2022

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and comfortable. The hot tub was nice and the food was delicious. Need to hire more service staff for restaurant. Always a long wait for food and service. Staff in restaurant very nice and friendly. Front desk staff not very welcoming, some of them were/some were not. The vibe of the place is a bit stale, kind of soul-less. i think cause its a chain and the ambient techno playing outside makes it feel like youre in an elevator at the mall. Smoking area could use more benches, more people smoke cigs than you think.
Stayed 1 night in Dec 2021
Response from Selina on 11 Jan 2022
Hi Laura, Thank you for letting us know about this situation, we are known for having high standards in customer service! We apologize, we missed in this opportunity We are going to investigate further to avoid this scenario again!

8/10 Good

kira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay here at the Selina hostel… My only complaint is that it was a bit far from everything especially the city center but besides that everything was absolutely amazing!
Stayed 2 nights in Dec 2021
Response from Selina on 17 Dec 2021
Thank you Kira, We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon, Pura Vida!

6/10 Okay

Zuriel Ramos

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff is rude and unwilling to help. It would be nice to let guests know there is no heather or ac on rooms. Monteverde gets really cold compared to other parts of Costa Rica and a heather should be added. Or at least warn guests before booking.
Stayed 1 night in Nov 2021
Response from Selina on 7 Dec 2021
Hello Zuriel, we are sorry to hear about your experience! We are known for having high standars in customer service! We apologize, we missed in this oportunnity. And thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. Pura Vida!

10/10 Excellent

Diamond

Stayed 1 night in Nov 2021

10/10 Excellent

Preeti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our two night stay here! The property was clean and had all of the amenities we needed. The front desk was helpful in setting us up with tours/taxis when we needed them. The hot tub was very relaxing, and the food was great. Loved the live music on Friday night. Would definitely come back to stay here if possible.
Stayed 2 nights in Nov 2021
Response from Selina on 28 Nov 2021
Thank you Preeti, We are so pleased to know that you enjoyed your stay with us and thank you for your review. Also every Selina is a little different, so book a stay at another location to see more up and coming creative talent from around the world. See you again soon! Pura Vida!

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, great value.
Monteverde is just beautiful, and this location is higher in the mountains, so it's absolutely gorgeous. It's a nice facility built into the hills, so there is some walking up and down, but nothing crazy. It's a fun, collaborative atmosphere where if you are young and travelling alone or with a small group there are a ton of opportunities to meet others and hang out. It's definitely a younger crowd, but as a 40-year-old I didn't feel too out of place. My 2 complaints are 1) There was no filtered water dispenser, which they have at other Selina properties, and I would have appreciated that to be more eco-friendly. 2) The rooms have no air conditioning, which is fine because it's pretty chilly up in the mountains, but there was also no ceiling fan in our room, which really needed one because there is no air movement otherwise. A ceiling fan in the room would have made the room perfect, but otherwise it was still a great room. The price and location is perfect and I wouldn't hesitate to stay here again.
Stayed 2 nights in Oct 2021

8/10 Good

Dana

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in good location
We live in Costa Rica, so have been to Monteverde a few times. This was the best hotel we stayed at. Breakfast was good. Front office/check in staff were not too knowledgeable on Hotels.com, so we had yo question them about including breakfast. They never recognized our Silver status, but Hotels.com compensated for it! 🙂 We paid $120/night and the front office staff tried to charge us when we asked to use two extra towels. They finally gave them to us, but it wasn’t easy getting them. The restaurant staff was VERY SLOW. Totally forgot a breakfast one morning. Other than those few mishaps from untrained staff, stay was good. Beds comfortable and the teenagers enjoyed it.
Stayed 2 nights in Oct 2021

8/10 Good

Charlotte M

Travelled with family
Liked: Staff & service
Pros: Selina is a very fun place for young adults (Millennials) to lodge because it is a hostel. They have a great restaurant on site. They are also few minutes driving distance (or walking distance) from town where there are other shopping and dinning opportunities. Cons: If you are older, you would not appreciate the late night noises outside during the night such as late night Karaoke or late night hot tub drunken singing or parties. Another thing is that while you can book your attractions from the lobby, none of the staff have any idea about the attractions. For instance, we booked an event that they told us it was going to be a 3-hour activity, it ended up being an all-day. Not great for planning if you have other plans that day. Come to find out, they use volunteer front desk people who don't know much.
Stayed 2 nights in Aug 2021

10/10 Excellent

Alejandra

Stayed 2 nights in Aug 2021

10/10 Excellent

Natividad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was amazing, the welcome drink party was fun. We definitely will stay there again!
Stayed 1 night in Jul 2021
Response from Selina Monteverde on 18 Aug 2021
Thank you very much, for us it is a pleasure to have you in the property. And we hope to have it again

8/10 Good

Kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Affordable Stay Ever!
Great, affordable stay in Monteverde! You can book tours right from the lobby!
Stayed 1 night in Jul 2021
Response from Selina Monteverde on 18 Aug 2021
Thank you very much, for us it is a pleasure to have you in the property.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to stay, breakfast was good, just didn’t like they don’t put some small towels, and no tv in the room.
Stayed 1 night in Jul 2021
Response from Selina Monteverde on 18 Aug 2021
Thank you very much, for us it is a pleasure to have you in the property. And we hope to have it again

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were pleased to see there yoga/mediation room and office spaces, nice lounge area, hot tubs and some swings. they also have a separate kitchen. would recommend for students and young professionals and people who like to meditate
Stayed 1 night in May 2021
Response from Selina Monteverde on 3 Jun 2021
Hello Thank you very much for your comments, for us it is a pleasure to know that you had this Selina experience in Monteverde, we hope to have you again. Greetings