Cari Chalet di Montopoli in Val d'Arno

"Two dogs barking all the time. No Ac. Toilet crammed. Exhaust fan making noise all night. The owner was the meanest person- talking to us as if we were staying free. Worst experience of our life"

"We, my wife and I, staid 3 nights mid August . We were surprised that nobody came during our stay to clean our room and/or make the bed. But 2 more things were more shocking to us. 1- There was indeed a kettle in our kitchen, however nowhere to plug it. There was no wall socket to plug the the 3-pin plug. Also, no cups to be found in our kitchen. I had to go to the restaurant to ask for cups ! 2- The breakfast costs 18 euros. This price would be acceptable with more choice of food and free...

"The hotel is a little dated but still nice, or room was small but ok"

"Staff were as incredible as anyplace we have stated. Grounds and hotel room simply immaculate and gorgeous. Far exceeded our expectations."

"Clean Rooms however there was no iron, no kettle to make coffee/tea the other hotels we stayed in had those amenities, The front desk was helpful but the ladies at the breakfast station were not, I guess that was because we were Americans mind you it was 8 of us and I saw personally how they treated their own people and refused to give us a cappuccino. I enjoyed their Beautiful country of Italy but when I pay my money I expect good service."

"Modern and clean"

"Extraordinario lugar, la vista, el castillo, la comida, la gente, el cuarto. Lo tiene todo. No se van a arrepentir."

"The staff were friendly, the room was clean, the pool was limited but decent and the breakfast was good."

"Quando prenoti non c'è scritto, ma stanno facendo lavori di ristrutturazione, perciò dalla mattina presto ci sono rumori, trapani, e botti. Letto scomodissimo e duro, pulizia scarsa, nel bagno c'erano ovunque capelli. Colazione scarsa. Per 100 euro a notte c'è di molto meglio."

"Nice convenient location with lots of shops and restaurants."

"Lovely hotel located near the train station and Old Lucca. Nice room and breakfast. Staff is friendly and helpful. Would definitely recommend this hotel."