Hotel Keluarga di Montrose

"This place is terrible! We had reservation and when we arrived no one was in the office. Then a young woman showed up and said she would be right back, that she had to go pick up her child. When she came back, we ask about a room on the lower floor. She said they had no rooms on the lower floor. She then asked for $40 cash! We ask about our reservation and she yelled at me and said "sorry"but we have none on the lower floor.Two of us are partially disabled. She said she would refund our...

"We found stuff from someone else's stay under one of the beds, which made me question cleanliness. Also, we were disappointed to find there is no elevator, as we are both disabled."

"The lady at the front desk was super nice when we checked in, so our first impression was good. And, it could have stayed that way if there wasn't a pile of dirt in both corners by the dresser in our room. Clearly, the room had just been marginally/incompletely swept and never mopped. It just gave us a yuck impression although the sheets seemed clean. The grounds were just weeds and cigarette butts. Stayed around 4th of July so were subject to FOX "news" in the breakfast room telling us...

"We loved arrowhead lodge! While you do have to drive down a dirt road it is very well maintained. There are lots of wildlife nearby. We had dinner at the lodge that we enjoyed. The property and rooms are well maintained."

"The hotel was beautiful. The stay was great, but the cleanliness of the rooms were terrible. There was red hair all on the walls in the bath tub that do not belong to us. We do not have red hair! Super gross. The previous family that stayed left behind a pink container with a bunch of snacks in containers. How long was that there for I don’t know I could not believe it. I don’t think my room was cleaned and checked before my families stay."

"The area is beautiful and Ouray Riverside Resort fits right in!! Comfy beautiful and very nice people!!"