"Beds were comfortable and clean, which is important. However, there was no soap in the shower and very little in the hand dispenser. Because everything is done in dispensers, it was impossible to have soap in the shower since that dispenser was empty. Therefore, no showers for us! We tried to contact the front desk to ask for soap. Unfortunately despite a promise on the website that someone “would be available” until 10:00, no one ever answered the front desk. The front door was locked and no staff person was available from when we started trying to reach them at 8:00pm."