Hotel Pacifica Hotels di Moss Beach

"The hotel is well located, room was solid. The A/C in my room wasn’t working, instead of offering to move me I went back to the room at night to a note saying they got me a heater - which they didn’t. Staff was kind and tried to help but time and time again I was told one thing and got another."

"The staff were very friendly and helpful. The outdoor sitting areas are nice. Otherwise it is fine, but definitely not what they portray themselves to be online. You can’t control the temp in your room except by opening/closing the very dirty window over the shower (luckily I’m tall enough to reach it). If you don’t keep that window open, a very weird smell develops. The balcony is covered in spider webs and when I got there the balcony door wasn’t shut all the way/locked which was unsettling....