"Great Hotel with a great location. Ubers and taxis are easy to get in this location and they were not expensive. Overall, it is a very nice property in a central location that makes getting around Kingston very easy. Our room was spotless, and I particularly enjoyed the oversized soaking tub in the bathroom. The included breakfast was delicious.
Even though the hotel is lovely, I did encounter some service issues that were disappointing, especially coming from a 30-year career in the hospitality industry. On our first morning, someone attempted to enter the room at 7:30 AM without knocking. Ofcourse they didnot get in because the double lock was on along with the door chain. Later that morning, there was aggressive banging on the door by staff, which felt unprofessional. Additionally, I had a very unpleasant encounter at the beverage station where a staff member was quite rude and sarcastic when I was simply deciding on a drink. In a space where guests and staff share a narrow walkway, more patience and courtesy are required.
On a positive note, several staff members were exceptional and truly understood hospitality. The front desk agent who checked us in, the bartender at the rooftop bar on our first night, and our waitress during dinner were all patient, professional, and kind. These individuals are the reason I would consider returning. With a bit more focus on consistent customer service training, this would be a 5-star stay."
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