Hotel dekat Mt. Tom Natural Heritage Area

"I got a message 1 hour before check in that the elevator was being serviced and should be operational by this evening. I got out of work arrived to the property at 5 pm and my room was still 25-30 minutes from being ready (housekeeping), meanwhile I was put on the 4th floor with no AC in the stairways at 100 degrees outside, just unacceptable. Sad because I was very excited to visit the spa and restaurant. The lobster crab cake appetizer was the best part of the trip."

"All was good except that the room above us decided to do a 5k in their room starting at 05:00 AM. This wasn’t the hotel’s fault, but was their fault was the condition of the floors. Beyond the stomping, the floors creaked! We arrived late at night needing sleep before a long day of driving. We got almost none because of the noise."

"Beautiful property and friendly staff!"

"Front desks accommodated mate check out"

"Excellent"

"Very clean rooms, quiet place, lovely view of trees. Breakfast had a wide variety to choose from. I will return if I come back to area."

"Good stay"

"It's a beautiful, traditional Inn, without modern amenities. Unlike some Inn's, you still feel like you have your own personal space, but yet it's still cozy. I felt like I walked into an episode of Gilmore Girls. It was wonderful. A must if you're in the area."

"Room was clean. Amenities were accessible and staff were very very nice! Would recommend staying here"

"Clean and simple hotel. Close to shopping. Good breakfast."

"Air coming from ac was smelly and furniture was outdated. Carpet needs to be replaced."

"Clean room, breakfast good, parking easy. Stay stay stay "

"Hotel needs upgrades but the staff was very helpful and professional when an issue arises."

"Location is great. Air conditioning in the room is perfect. The halls were terribly hot. The evening check in staff members was miserable. It appeared that we were wasting his time. The 2nd floor hallways are in terrible condition. Wallpaper is coming off the walls and the door had a huge gap. The daytime front desk team members were wonderful and helpful. Laundry onsite was a plus. Fitness center is sub par."

"Our stay at the Fairfield Northampton was great. The room and all common areas were clean. Housekeeping came and made the beds, replenished towels and toiletries with care while we were out. Location was close the downtown with shops and eateries and a 20 minute drive from UMass. The complimentary breakfast and pool was a highlight of our stay. The staff was all super friendly. We look forward to staying again for any our future UMass visits."

"The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff."

"Everything was just as expected, no problems at all!"

"Pleasantly surprised! Large comfortable rooms and updated bathroom."