Unfortunately, after booking directly with them, they forgot to pick me up at the airport. Mumbai is one of the most hectic, crowed, polluted, insane cities in the world, and after a long trip, you definitely don’t want to deal with the madness of finding a taxi. They apologized and gave me a complimentary early check in. The hotel is clean and comfortable. The service is adequate. The breakfast is nice and the Executive Chef will go out of his way to be sure you are satisfied with you eggs Benedicte. It is a good 4-star hotel, and I will stay there again.