"Very clean and affordable hotel, especially for a short layover. Overall, the stay was pleasant, but I did have one disappointing experience upon arrival.
After a flight from Toronto, I arrived at the hotel around 1:45 p.m. feeling exhausted and hoping to rest for a bit before exploring the city. I was the only guest at the front desk and asked whether an early check-in might be possible. The staff member checked my reservation and advised that early check-in was not available for my booking type. He did kindly offer to store my luggage and suggested I spend some time in town.
Since I was extremely tired, I sat on one of the lobby couches and ended up falling asleep. About 30 minutes later, another staff member woke me and advised that sleeping in the lobby was not permitted.
I recognize this is a relatively minor issue in the grand scheme of things, and I understand that hotels have policies regarding check-in times. However, it was difficult not to feel disappointed, particularly since the front desk had already looked up my room and it appeared there may have been availability. As a guest, it left me with the impression that booking through a third-party site such as Expedia may have limited the flexibility the hotel was willing to offer.
That said, the property itself was clean, comfortable, and offered excellent value for the price."
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