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"This place needs an update and renovation — especially considering their very high price level. Carpets in public areas are stained and smelly. The rooms are not aesthetically appealing at all — very different from the aesthetics one is accustomed to from Japan. Almost all of the lights in our room gave off a cold light and two were neon lights. Ruined the mood and Ryokan vibe. Breakfast and dinner were highlights. Overall, it feels like a ripoff. No free water or coffee (you had to pay for the coffee machine in the lobby). We had to cancel our third night and informed them two weeks prior of that but received no refund whatsoever. We even had to pay for the full dinner and breakfast for 4 people that were included in the third night. We asked more than once if we could at least get a discount on some of their other services but were denied (not even a free coffee). "

"Convinient and good location"

"The staff were fantastic. Kind and helpful. The location was also great "

"Good breakfast menu"

"Very gigantic room with the perfect given price"

"Wonderful view and friendly staff, free admission ticket to the park nearby."

"The room, the staff, the condition of the hotel, the facilities (wine lounge, the garden) and the entertainment are very good. I would suggest checking-in the hotel on time so having sufficient time to enjoy the stay in Fujisan Onsen Hotel Kaneyamaen."

"The staff were beautiful. So helpful and attentive. The room was wonderful. Love the tatami mats."

"Nice hotel with very reasonable price right next to the Shizuoka train station "