hi Anthony thanks for the great feedback, hope to see you again.Kind regard

Hi Rita we're sorry to here your problem with the shower, you could have contacted us and we would have done our best to fix the trouble. We hope to see you again.Kind regard

Hallo Caroline, wir freuen uns, dass Sie sich bei uns wohl gefühlt haben, es war eine Freude, Sie in unserer Struktur zu empfangen, wir hoffen, Sie wiederzusehen.Freundliche Grüße

Dear Audre, i'm sorry to hear that you didn't felt comfortable with us, but as we told you in the check-in you can always contact us for any problem. We are sorry for the showerhead as we needed to fix before the arrival but the plumber that was supposed to do it had a delay in the process, as for the road, Napoli is a really ancient city and so some of the road, we offered a transfer service and just outside the station there's a lot of taxi to rely on. Sorry we didn't let you arrive our disponibility.kind regard

hi Marangely, we're sorry you didn't felt comfortable in our structure, the area is noisy in the morning but almost never noisy in the evening or night, Napoli is a big city and it's impossible to pretend silence in the main hour of the day, as for the area i don't understand why you say that is dangerous, our double entrance is for safety and to make our guest comfortable (and i've never heard no one complain for too much safety).For the terrace we informed you that there was an error in the expedia page that has been resolved just when you mentioned us, and for the room it's not true that anybody can come in, as almost any structure has a room service where cleaner has acces to your room, wich we do not provide, but we do provide a routine check of essentials in every room and you can understand it's just that as nothing was moved or missing in your room.I really suggest you to visit other structure in Napoli if you happen to come back as you didn't realize our disponibility and potential in the zone.kind regards

Thanks for the great review, we are glad that you felt comfortable we hope we can see you again

thanks for the review, we're glad you enjoyed your time here

grazie mille a presto siamo sodisfatti di aver reso il vostro soggiorno confortevole

felici di avervireso il vostro soggiorno confortevole a prestolo staff

viel bedankt

grazie mille arrivederci presto

molte grazie per i complimenti spero siate stati bene presso di noi, cordiali saluti

고마워요 곧 봐요

Gentile Bianca,di telecomandi ne può trovare due per ogni appartamento ed i set di asciugamani sono composti da asciugamano bidet, viso e doccia. Ogni check-in è preceduto da un controllo meticoloso della dotazione, ergo siamo sicuri che non le mancasse nulla, se invece intende il ricambio, nonostante non sia un servizio da noi offerto gratuitamente, le abbiamo omaggiato un ricambio. La cucina è dotata semplicemente di un torcione, ma ad ogni check-in ci assicuriamo di informare l'ospite che per qualsiasi necessità può passare in ufficio o contattarci tramite il numero WhatsApp. Le docce hanno misura standard europea, con erogazione verticale ed orizzontale. Ci può contattare privatamente per poterci esporre meglio il problema avuto con la doccia così da poter rimediare qualora ci fosse realmente un problema.Speriamo che vi siate goduti la nostra fantastica Città.Cordiali salutiAlessandro

Gentile Nives,cioè che ha chiesto è presente in uno dei cassetti della cucina, abbiamo riverificato in seguito alla sua segnalazione, ed abbiamo trovato le forbici ed altri coltelli, per carne, pane e frutta. La invitiamo a contattarci qualora dovesse mancare qualcosa, saremo lieti di assisterla.Cordiali saluti

Nives, grazie per l'ottima recensione! Siamo felici che la tua esperienza sia stata positiva e non vediamo l'ora di rivederti. Fino ad allora, siamo qui se ha bisogno di qualcosa.

Grazie per la tua recensione, Ruben! Lavoriamo sodo per soddisfare aspettative come le tue e ci rallegra sapere che la nostra dedizione porta a buoni risultati. Torni a trovarci presto!

Dear guest, we would like to point out that the area in which we are located is very safe as it is beyond the city centre and is a neighbourhood full of families. We hope that you have nevertheless thoroughly enjoyed your stay.

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing our company. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing our company. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Ann,it was a great pleasure to meet you.We hope to see you again!

Dear Laurence,thank you so much for choosing us and for your review!

Dear Richard,thank you for your precious consideration.We really hope to see you again soon.

Dear Aidan,As we always do, we mention to all our guests that can pass by the reception or send us a message for whatever need or information. There are 2 metros very close to our building. about 3 minutes by foot.Thank You so much for choosing us and for the review

Thank You for the time spent in Palazzo Settembrini and for your review.We hope to see You again soon!

Thank you so much for your kindness. It was a pleasure!

Thank you so much for everything. Hope to see You again!

Cara Laura, la ringraziamo per averci preferito e per la recensione.Speriamo di vederla presto!

Dear Kat,thank you for choosing us and for the review.

Dear Nicole,thank you so much for choosing us and for your review!

Dear Paulo.thank you so much for choosing us and for your review!

Dear Edine,thank you for your review.We are so sorry if You didn't enjoy the city. Napoli has an unlimited historical and cultural heritage. We hope to see you again to give a second chance to the city!

Dear Nithin thank you so much for your review. It's been a pleasure to guest you. We hope to see you again soon!

Dear John thank you so much for choosing us for your stay and for the review. It's a pleasure to guest such nice people like you.We hope to see you again soon!

Dear Xavier,as mentioned at the check-in, most of your complain could have been solved if you passed by the office. We invite at every check-in for our guests, to not hesitate to contact us for any problem or any request as if we can, we are happy to assist promptly. We do provide a kettle so you can use our soluble coffee and the, also the mocha to use on the stoves so you can prepare our traditional Neapolitan coffee. When we show the apartment we specify every time that the air condition is centralized, so in case the guest would like to change the temperature, he/she needs to inform us so we can make change it for you.Also we did ask you indeed if you wanted red or white wine, and you informed us that you don't drink alchol, therefore I invited you to accept a voucher for a free breakfast which you refused saying that you wanted to hurry up as your kids needed the toilet so we made a quick registration even though it wasn't the check-in time and we provided an early check-in at 10:15 without any extra charge. Our apartments follow a strict double check procedure to keep an high standard, from the cleaning service to our equipment which are always replaced if missed from the previous stay.We reminded you during your stay that you could receive a voucher from us for a free breakfast in one of the nicest bar in the Historical Center instead of the wine but you didn't reply to any of our message.We are always available for assistance 24/7, so we invite every guests to contact us for anything.I hope you enjoyed Naples and you could do everything you told us you've planned.

Dear Jean,Thank you so much for the time you spent in here.It's been a pleasure to guest you.We hope to see you soon!

Dear guest,during the check-in with the "young guy" I was there and I've told you precisely that we could provide for the requested invoice, during the administration working time, as we don't release invoices after 18:00. You arrived at 20:00 and I personally informed you clearly on WhatsApp with all the informations you needed, included where to throw the trash and from what time. You had direct contact with me Francisco, Vincenzo and the two night porter in order to be provide assistance 24/24.The night porter also pointed you to the trash containers as you weren't able to see them, then asked again the next day the same question telling us you could not find it, but you never took the way to find them.All the apartments are fully sanitized with strict procedures and are double checked after the cleaning service and before the check-in, to make sure that nothing is missed, indeed we did not have any complain about the apartmens until your review. I hope that your judgment isn't influenced by the fact that you disliked the city as you reported us during your stay with us. Our bathroom includes all the comfort you need for a daily use and enough space that allows you to move in without feeling restricted. All the sizes and descriptions of the apartment's environment you've choosed were available before you book with us.We invite you to pay more attention pre-booking, as you requested us services that we do not provide, clearly specified in our descriptions, and it was our decision to provide them anyway as whenever we can, we do everything to fullfil our guest's requests.We hope that you'll come back again with a different mindset so you can appreciate the magic and the beauty that Naples has that enchants all the people that visit us.I want to remind you that we rent apartments, and all the requests you made daily were fulfilled even though we don't provide them, and nothing was charged in addition to what you already paid.To show you our appreciation in choosing us, we did also gifted a free upgrade and a free bottle of wine so you could have the best welcome ever.Best regards

Dear Stephen,It's been a great pleasure to guest you..We hope to see you again soon!

Dear Ajay,thank you so much for your kind words!It's always a pleasure to have such good guests :)

Thank you so much for the time spent with us!It's always a pleasure to have kind and nice guests.We hope we're gonna see you again soon!

Thank you so much for the time you spent in here. It's a pleasure to guest so kind and nice guys like you. We hope we're gonna see you again soon!