Lobby

Reviews of Embassy Suites by Hilton Nashville SE Murfreesboro

3.5 out of 5
Embassy Suites by Hilton Nashville SE Murfreesboro
1200 Conference Center Blvd, Murfreesboro, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1007 reviews" "
Rating 8 - Good. 206 out of 1007 reviews" "
Rating 6 - Okay. 112 out of 1007 reviews" "
Rating 4 - Poor. 61 out of 1007 reviews" "
Rating 2 - Terrible. 39 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
The openness of the lobby
Stayed 3 nights in May 2024
Response from Jacob on 20 May 2024
Dear Robert, Thank you for leaving us a 5 star rating! We know there are many hotels in the area, so we appreciate you choosing our hotel for your stay in Murfreesboro. We hope to have an opportunity to host you again in the future. With gratitude, -Jacob. Embassy AFOM

6/10 Okay

Pamela

Liked: Amenities
Disliked: Property conditions & facilities
Carpet in room was frayed. This hotel hasn't been updated in years. Didn't like the fact that I had to pay $12 a day parking when I was a paying guest. I will find another place to stay when in Murfreesboro.
Stayed 4 nights in May 2024
Response from Jacob on 20 May 2024
Dear Pamela, We appreciate you taking the time to leave us a few words about your stay in Murfreesboro. I am verry sorry you had issues with the hotel being dated. We are constantly looking to set a date for renovations, and I hope it will be in time for your next visit to our hotel. Thank you again for your feedback. With gratitude, -Jacob. Embassy AFOM

6/10 Okay

Angela

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room was not as clean as it usually is. Sock in bathroom from previous guest and food on floor in living room area.
Stayed 1 night in May 2024
Response from Jacob on 20 May 2024
Dear Angela, Thank you for taking the time to write to us about your experience at the hotel. I am very sorry the room was not up to our standards of cleanliness. I have passed this information along to our Housekeeping manager so that we can make sure your next trip to the hotel is satisfactory. Thank you again for your feedback. With warmth, -Jacob. Embassy AFOM

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Bar staff was rude!
Stayed 5 nights in May 2024
Response from GM on 17 May 2024
Dear Teresa, We appreciate you taking the time to share your experience. My sincere apologies that you found our associate unhelpful and insincere. We strive to provide genuine hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Sandi Snead, GM

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jacob on 18 May 2024
Dear Chris, Thank you for leaving us a 5 out of 5 rating! We are thrilled to hear you enjoyed your stay with us. We hope one day we will have the opportunity to host you again. Thank you again for choosing to stay with us! -Jacob, Embassy AFOM

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
What we expected
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Dear William, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Sandi Snead, GM

10/10 Excellent

LeAndre, Huntsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you’re in town for a soccer tournament.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear LeAndre, We are thrilled by your review and grateful for your recommendation. We hope you can find an opportunity to visit us again soon. Best, Sandi Snead, GM

10/10 Excellent

Temika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior welcoming and beautiful decor.
Stayed 1 night in May 2024
Response from John- FOM on 6 May 2024
Thank you for staying with us and taking the time to leave a review. We are glad to hear you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Melvin Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay. Service was friendly and quick.
Stayed 3 nights in May 2024
Response from John -FOM on 6 May 2024
Thank you for staying with us and taking the time to leave a review. We are glad to hear you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all the way around
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Nadine, We are thrilled you had an excellent stay! Thank you for the review, and please visit us again. Best, Sandi Snead, GM

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!!!
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Pam, Thank you for staying with us and providing feedback. We are glad to hear that you enjoyed our breakfast and hope to see you again soon. Best, Sandi Snead, GM

4/10 Poor

Mary

Travelled with family
The sheets were soiled what looked like poop. Very disappointed!!!
Stayed 1 night in Apr 2024
Response from Jacob on 29 Apr 2024
Dear Mary, We are sincerely sorry that your accommodations were not up to our standards. We do our best to inspect every room before a guest arrives, and we clearly missed the mark. We appreciate you bringing your concerns to our attention and for your time in reviewing our hotel. We hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely, Jacob. Embassy AFOM.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from John_FOM on 11 May 2024
Thank you so much for staying with and taking the time to leave a review. We are glad to hear you enjoyed your stay

8/10 Good

Kelly

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and service.
Stayed 1 night in Apr 2024
Response from John-FOM on 20 Apr 2024
Thank you so much for staying with us and taking the time to provide us with feedback! We are glad to hear you enjoyed your stay and look forward to hosting you again soon!

10/10 Excellent

Heshima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay !
Stayed 1 night in Apr 2024
Response from John-FOM on 17 Apr 2024
Glad to hear you enjoyed your stay! We hope to host you again soon!

2/10 Terrible

William

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from John-FOM on 16 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. What could we have improved to deliver a more enjoyable experience for you?

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside. Rooms very clean
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Rene, We're happy to hear from you! We're glad to know that you enjoyed our clean rooms and beautiful hotel. Please plan to visit us again the next time you travel to the area. Best, Sandi Snead, GM

10/10 Excellent

Camila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Great customer service and delicious breakfast! What a great stay! The rooms are so spacious and comfortable! Thank you!!
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Camila, Reviews just don't get any better than this one. Thank you so much for your support of our Embassy Suites and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back! Best, Sandi Snead, GM

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John-FOM on 16 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites Murfreesboro to your liking and thank you for your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024
Response from Jacob on 13 Apr 2024
Dear James, Thank you so much for the 5-Star rating! I am thrilled to know you enjoyed your stay. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM

10/10 Excellent

Mitchell

Stayed 1 night in Apr 2024
Response from John-FOM on 30 Apr 2024
Thank you so much for staying with us and taking the time to leave a review. We are glad you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Richard james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Experience was amazing
Stayed 5 nights in Apr 2024
Response from GM on 7 Apr 2024
Dear Richard james, Thank you for taking the time to write a review. I’m pleased to learn that your experience was amazing. We appreciate your compliments and humbly request a return visit. Best, Sandi Snead, GM

10/10 Excellent

Jennifer

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jacob on 7 Apr 2024
Dear Jennifer, Thank you for leaving us a great rating! I am delighted to know you enjoyed your stay. As our valued guest, I hope we will have an opportunity to host you again in the future. With gratitude, -Jacob. Embassy AFOM

10/10 Excellent

steven l

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Best staff ever; everything it said it was. (Except for the broken jacuzzi.)
Stayed 1 night in Mar 2024
Response from Jacob on 1 Apr 2024
Dear Steven, Thank you so much for the awesome feedback! We are so glad you enjoyed your stay with us. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM.

8/10 Good

Ernest

Stayed 1 night in Mar 2024
Response from Jacob on 2 Apr 2024
Dear Ernest, Thank you for taking the time to leave us a review. We appreciate your feedback and we hope to have an opportunity to host you again in the future. With warmth, -Jacob. Embassy AFOM

10/10 Excellent

Linsay

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Mar 2024
Response from Jacob on 1 Apr 2024
Dear Linsay, Thank you so much for taking the time to leave us a great review! We are thrilled to hear you enjoyed your stay with us. We hope that in the future we will have an opportunity to host you again. With gratitude, -Jacob. Embassy AFOM.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great breakfast
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Michelle, It is wonderful to hear that you enjoyed the level of service we provide and our great breakfast. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Sandi Snead, GM

10/10 Excellent

Sami, Deer Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, staff was awesome with such a huge crowd
Stayed 1 night in Mar 2024
Response from Jacob on 25 Mar 2024
Dear Sami, Thank you for taking the time to write to us about your stay. I am more than thrilled to know you enjoyed your stay. We look forward to having you at our property again sometime in the future! With gratitude, Jacob, Embassy AFOM

8/10 Good

Daphne

Stayed 1 night in Mar 2024
Response from Jacob on 13 Apr 2024
Dear Daphne, Thank you for the great review! I am thrilled to know you enjoyed your stay. We look forward to hosting you at our property again in the future! With gratitude, Jacob. Embassy AFOM

6/10 Okay

Nneka

Travelled with family and small children
Liked: Staff & service, amenities
Easy check-in and easy parking. The breakfast made-to-order omelet station was fantastic and a real benefit as an included amenity. The pool is great for kids (which we traveled with) it only goes to 5 feet. The rooms need some updates in general, they're a bit outdated and showing wear and tear. The beds are not comfy which was a huge let down after along day out.
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Nneka, Although it seems that there were some aspects of your stay that you enjoyed, I apologize that we were unable to fully meet your expectations. Your thorough feedback is greatly appreciated, as it enables us to concentrate on the areas that require our immediate attention in order to improve. We would be delighted if you would consider returning in the future so that we can offer you a more satisfying experience. Sincerely, Sandi Snead, GM

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Michael, Thank you for choosing to stay at our hotel. We appreciate you taking the time to review your experience and we hope to provide you with an exceptional stay when you return to the area. Sincerely, Sandi Snead, GM

10/10 Excellent

Deterreon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely place to stay.
Stayed 1 night in Mar 2024
Response from Jacob on 17 Mar 2024
Dear Deterreon, Thank you for the great review! I am thrilled to know you enjoyed your stay. We look forward to hosting you at our property again in the future! With warmth, Jacob, Embassy AFOM

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No USB ports. It would be easy enough to add to the night stand lamp or plug.
Stayed 1 night in Mar 2024
Response from Jacob on 15 Mar 2024
Dear Linda, thank you for taking the time to write to us. I am happy to know you enjoyed your stay, and I appreciate your honest feedback regarding our amenities in-room. We are hoping to have a refresh of our property sometime in the future, so we will keep your suggestion in mind for that! As our valued guest, I hope you will allow us the opportunity to host you again in the future. With warmth, Jacob, Embassy AFOM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob on 15 Mar 2024
Dear Tammia, Thank you so much for the 5-Star rating! I am thrilled to know you enjoyed your stay. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob, Embassy AFOM

8/10 Good

Shaun

Stayed 1 night in Mar 2024
Response from Jacob on 31 Mar 2024
Dear Shaun, Thank you for taking the time to leave us a rating. We appreciate you choosing the Embassy Suites Murfreesboro for your stay, and we hope to have an opportunity to host you again in the future. With gratitude, -Jacob, Embassy AFOM.

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I didn’t like at this property is that they charge you 12 dollars for parking even though you’re a guest.
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Brandon, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best,Sandi Snead GM

6/10 Okay

Janice

Travelled with family
Liked: Amenities
I have stayed at this Embassy Suite in the past. It is past due for an update. The breakfast was great and the staff were nice.
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar 2024
Dear Janice, We are grateful for your ongoing support and thankful for your valuable feedback. Your input has helped us understand how we can enhance guest satisfaction and we will certainly take your suggestions into consideration. It has been an absolute pleasure to have you as our guest and we hope to have the opportunity to host you again in the near future. Sincerely, Sandi Snead GM

10/10 Excellent

Michele

Stayed 1 night in Feb 2024
Response from Jacob on 24 Mar 2024
Dear Michele, Thank you for choosing to stay at our hotel. We appreciate you taking the time to review your experience and we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay. Thank you
Stayed 2 nights in Feb 2024
Response from GM on 2 Mar 2024
Dear mike, We appreciate the time you took to share your feedback with us! Knowing that our guests enjoyed their experience brings us great joy. Hosting you was a pleasure, and we look forward to the opportunity of welcoming you again soon. Best, Sandi Snead GM

4/10 Poor

Sam

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar 2024
Dear Sam,Thank you for being our guest and for taking the time to review our hotel. I sincerely apologize if your recent visit fell short of exceptional. We look forward to the opportunity of hosting you again with the expectation that your next stay will reflect the comfortable experience we are known for providing.Sincerely,Sandi SneadGeneral Manager

10/10 Excellent

Chaundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Dear Chaundra, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Sandi Snead GM

10/10 Excellent

TERESA

Stayed 3 nights in Feb 2024
Response from GM on 28 Feb 2024
Dear TERESA, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Sandi Snead GM

8/10 Good

Tayloe

Travelled with family
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
Dear Tayloe, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Sandi Snead GM

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We do this every year and overall it’s great! Our room was hot last night and the only choice in the room for coffee was decaf. Shampoo conditioner pretty much empty.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Misty, First and foremost, we are humbled to earn your continued patronage; thank you! I sincerely appreciate your feedback and apologize for being less than perfect during this most recent stay. Again, we are grateful for your loyalty, and we look forward to delivering a flawless experience upon your return. Best,Sandi SneadGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff clean rooms every time ran the way a hotel should be run
Stayed 2 nights in Feb 2024
Response from GM on 16 Feb 2024
Dear James, Thank you for your generous review! Your positive feedback serves as encouragement to our associates, who genuinely care about every aspect of your stay. I look forward to sharing your compliments regarding our warm hospitality and high cleanliness standards! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Sandi Snead GM

10/10 Excellent

ken

Stayed 1 night in Feb 2024
Response from Jacob on 20 Mar 2024
Dear Ken, Thank you for taking the the time to leave us a great rating! I am thrilled to know you enjoyed your stay. As our valued guest, I hope you will visit us again in the future. With gratitude, Jacob. Embassy AFOM

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel. Would have been nice to know pool was broken before we booked as my son was pretty disappointed.
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Dear Mary, We sincerely apologize that the temporary closure of our pool was not properly communicated during the reservation process and that we disappointed your son; please forgive us. We hope to have the opportunity to welcome you back to our great hotel in the future. Thank you for choosing us. Sincerely, Sandi Snead GM

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from John- FOM on 17 Feb 2024
Thank you for your feedback! We are so glad that you enjoyed your stay and hope to host you again soon!

6/10 Okay

Diane

Liked: Staff & service, property conditions & facilities
Room 624 needs a deep cleaning, bathroom cabinet, baseboards etc covered in dust, outside windows loaded with fingerprints. Was not made aware one needed to request housekeeping until the second day. Breakfast was very good, afternoon reception was okay. Staff were customer friendly with request for extra blankets the room was always chilly, difficult to adjust the thermostat, other family members in other rooms concurred about the thermostat.
Stayed 4 nights in Jan 2024
Response from GM on 4 Feb 2024
Dear Diane, It's nice to hear from you. I sincerely appreciate your kind recognition of our hospitable team members, even though other aspects of your stay didn’t align with our high standards. We are committed to providing top-notch accommodations, so I regret we disappointed you in this area. We continually strive to enhance the total guest experience and would love to welcome you again in the future for a more favorable stay. Sincerely, Sandi Snead GM

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
We booked here specifically for amenities of pool(entire softball team was very sad) and it was closed and has been for a month but it was not disclosed at booking. The heat in the hotel lobby was intermittently inoperable and the interior coffee shop did not keep posted hours with no reason for closing early.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Dear Anonymous, Thank you for taking the time to write a review. I want to apologize for the inconvenience caused due to the pool closure. The repair was necessary to maintain the quality of the hotel and provide our guests with a better experience. I agree that we could have communicated the closure more effectively to avoid any confusion or disappointment. Additionally, we are sorry for the unexpected early closure of the coffee shop. We understand how important it is for our guests to have access to all of the hotel's amenities during their stay, and we will do our best to ensure this does not happen again in the future.Sincerely,Sandi SneadGeneral Manager