"Although the front desk staff was nice and helpful, unfortunately the hotel itself was not sanitary. Upon entering the hotel room there was a foul smell, stains on the comforter, a bug in the bathroom, and the toilet paper roll was soiled and yellow (look like it had been fully saturated with liquid and then dried out) and half used. Upon expressing my complaints that manager was very apologetic and offered another room. I had already seen enough to understand that the hotel was not sanitary, declined to stay and ended up having to book a new hotel on a moments notice. This hotel then denied me a refund. As previously mentioned, the front desk staff was a very kind man, however, I will not be returning due to sanitation and the hotels refusal for refund after attempting to provide me with unacceptable accommodations."