Hotel Keluarga di New Caney

"Very disappointing stay. Check-in was frustrating from the start. I rang the bell and could see an employee looking at me but she didn't acknowledge me. After waiting, I rang again. She finally came over but directed me to a TV screen where a remote agent checked me in while she helped a couple who arrived after me. I had to scan my own ID, credit card, and activate my own room key. There was also an unexpected $50 deposit. When I got to my room, there were no towels, no extra toilet paper, dust...

"Hotel rooms were humid. Even with changing the temperatures on the rooms the rooms and carpet felt damp. Misinformation about check out in rooms. Rooms say 12pm checkout. Staff says 11am… don’t ask for a late check out because they don’t offer it. Most likely won’t stay here again."

"It was clean but needed lots of repair work done. Unfortunately, there is NO insulation in the walls as we spent both nights awake listening to loud music, arguing, screaming, cussing, and doors slamming. We did not get much sleep. The front desk was called but the issues continued. Not sure we will stay here again."

"This is classic unique hotel with character. From the massive front foyer with crystal chandeliers and artwork. There are many locations for private conversations in the central foyer and meeting areas near the pool ( inside and outside) However, the furniture, in front foyer mainly, is showing signs of wear. A fresh update in plush furniture would make the room more welcoming and comfortable. The restaurant is available for breakfast buffet and dinner ( menus) for a cost. The meal items are...

"Really clean"

"-"

"The property was OK, but the other guesses were awfull. The police came twice in 24 hours"

"Immaculate lobby and rooms. Food good."