New Castle hotel guide. Independent hotel in New Castle, Virginia

"The room was ok but don’t stay in one right outside the elevators, was noisy all night. Staff didn’t remember to schedule my shuttle ride to the airport."

"I saw roach in the room"

"Everything for our stay was wonderful but the “queen” beds in our room were more like double beds, or the smallest queen beds I’ve ever slept in. But that is really my only “complaint”. Great hotel, spacious room (we had a family suite with two “queens” and pull out sofa). The pool was great and my kids loved that it stayed open until midnight! The breakfast was more than adequate and we would definitely stay again. "

"The HVAC was loud in the room and blew either super cold or hot. It's a neat hotel, that has charm, but not really worth the hype. The restaurant for dinner is super limited menu, nothing great on it either. "

"Room was clean and comfortable. Staff was nice and the breakfast was good. Good overall stay"

"Spacious room, good staff"

"Not helpful"

"Nice place to stay! Love the contemporary styling of the room which was good sized with a large bathroom. The bathroom was spotless. The shower was large, bright with very hot water and good pressure. It was nice that there was a decent restaurant on the top floor. This a good place to stay if you’re traveling through the area even though it’s off the highway a few miles. "

"I’m surprised that Holiday Inn lets this hotel operate under the IHG banner. This hotel is not up to General Holiday Inn standards. The rooms have that foul, musty smell. The sink did not drain properly. The shower water was mildly warm at best. I realize it is an older hotel but there is zero effort to keep it modern. Such a shame. I booked through a 3rd party (hotels.com) and prepaid for 4 breakfasts. The hotel claims to have no record of this. Now I have to see how to handle that misstep. Terrible experience from a traveler who generally trusts the Holiday Inn brand name. "