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"The NCR region has two hotels operating under the name “Leela Ambience,” which has created significant confusion among customers. This ambiguity has had real financial consequences, with guests frequently booking or traveling to the wrong property, resulting in unnecessary expenses and considerable inconvenience."

"The single beds were huge and the room and bathroom large"

"This is a good airport hotel if you are having a day on the front or back end of your travel through Delhi. The description on the Expedia website about an airport shuttle is misleading - it’s NOT free - the hotel will charge you for this service. The WiFi was challenging - we had to have a technician come to our room to get 4 devices logged in. Easy to walk from the hotel to restaurants in the Worldmark Centre. "

"Not our first stay here, but probably my longest. We trust Shangri-La Eros and will continue to book this hotel based on the amazing food, service and rooms. But...one night, there was a late party being held in the hotel with a DJ and extremely loud music, which we could hear in our room on the 16th floor. I had to go downstairs to reception to complain. They apologised and said that they would request the DJ to lower the volume, but that it was going to continue till 2am. (Thankfully, it ended early). He said that there had been other complaints from residents. I found out later that other people on different floors had also complained. He did offer us a free buffet lunch in the hotel as compensation. My advice would be to stay in a room AWAY from any potential noise from downstairs i.e. not facing the street/main road. We will definitely be requesting a room next time, facing the other side."

"So many bed bugs and cockroaches in the room "

"The rooms were small and the front desk didn’t answer the call, but besides that the rooms were clean and the breakfast was delicious. Check-in / checkout was smooth even after hours"

"Great location and lovely hotel. Breakfast buffet is not impressive and the food is ok. Spa is fantastic! Ask for Cindy who does great massage!"

"3rd stay at Novotel but this time both my friends and I didn’t sleep in both rooms we received. Noisy and pounding. Placed on 3 rd floor, gym and spa on 2 nd floor. Also very noisy outside with street noise which is the first. Last 2 stays it was quiet but this time had the dinner buffet for 4 people and it came to close to $45 USD per person which to me is very expensive for India’s pricing, total charge over $177. Would have gone out to World Mark to eat but didn’t feel like leaving hotel since we have a morning flight. Buffet was delicious. But staff was very kind and polite and helpful and hotel very clean like previous 2 stays. Enjoyed my previous 2 stays before when it was quiet and affordable. "

"Watch out what the staff on the front desk tell you they will promise you things that they can’t deliver during checkin. The Staff was very rude and unapologetic during checkout. "