New Hyde Park hotel guide. Starwood Capital hotel in New Hyde Park, New York

"The hotel was pretty good in general. Here's the good. Our room on the 18th floor was clean and quiet. We didn't here any other guests, although I can't say for sure if there were guests in any adjacent rooms. We had minimal interaction with the staff but what staff we did interact with were helpful and polite. We did not get breakfast so we can offer no feedback on the food. Now the not so good. The beds were rock hard and uncomfortable. I like a softer bed so this is usually the case for me but my wife likes a harder bed and she complained about the beds being too hard. Also, there was basically no room for items in the bathroom. There were 4 people in our room but no place for 4 people to leave their basic toiletries and no suitable place neither in the bathroom nor the room to hang 4 towels. There was some kind of rack inside the shower but I'm not sure if who ever thought it was a good idea to put it there is aware of how showers work. There was plenty of open wall space in the bathroom for towel hooks but only a single hook on the backside of the bathroom door that already had the hair dryer hanging on it. There was no shelf space to put the hair dryer on so it had to keep taking up some space on the only available hook. When there are only 2 people in the room this issue is not such a big deal but with 4 it is a real hassle."

"Came to NY for my husband’s birthday. Arlo Midtown was perfect. Great location, excellent staff, amazing atmosphere!! Parking was literally available steps away in the garage right across the street!! We have definitely found our go to hotel for future visits!! "

"Elevators are horrible, outdated, old and one of the two guest elevators didn't work for two days of my stay . No ability to buy water or anything else at the hotel, if you want water you need to go to the second floor with your own bottle to refill from a water machine. Having to pay a Destination Fee for lousey internet was a rip off. Yes you get two drink coupons with it but that isn't as important as having good internet which there's isn't. Only because it was located in an area I needed to be wouls I stay there again."

"Was perfect location "

"The room was 8.7/10 also got a 35 credit for lunch or breakfast"

"Great stay"

"The elevator was extremely slow and the rooms are super small"

"The hotel is in the perfect location for travelers seeing Broadway shows and is also walking distance from MoMA, Rockefeller Center and Port Authority. I was in an accessible room. Unlike in the online photo, there was no folding shower seat. However, a portable seat was brought to my room immediately after I called the desk. The lobby is huge with many seating options, a bar, and free entertainment at night. "

"Room is a bit small, no storage for garments but the room and bathroom is clean. I wish a bit more space and allow microwave to use in the amenity common areas."