4/10
We stayed at the Hampton Inn New Orleans Convention Center for four nights while attending a nearby conference. The hotel’s biggest strength is its location—directly across from the convention center and steps from Riverwalk Outlets and restaurants—making it convenient during hot summer months. Most of the staff was friendly, and the property manager, Bryan, was particularly responsive and helpful in resolving an early issue with noisy housekeeping staff.
However, the hotel is dated and in need of renovation. Our room had visible mold in the tub and a leaky faucet. Poor communication from the front desk led us to the wrong floor upon check-in, as the hotel has two separate “3rd floors” accessible by different elevators, and this wasn’t clearly explained.
The most concerning issue was security: no key card is required to access guest floors via elevator, making it easy for non-guests to enter. We had a food delivery go missing, likely due to this lapse. The breakfast area was unmanned, and general staffing seemed insufficient. Additionally, phone communication was nearly impossible—the hotel repeatedly failed to answer calls before and during our stay.
While the location and air conditioning were excellent, and our final night’s request for a room change was accommodated, the lack of adequate security and staff responsiveness means we’re unlikely to return.
M
Menginap 4 malam pada bulan Juni 2025