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Reviews of AC Hotel by Marriott New York Downtown

3.5 out of 5
AC Hotel by Marriott New York Downtown
151 Maiden Ln, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1001 reviews" "
Rating 8 - Good. 203 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and in a good location
Stayed 4 nights in May 2024
Response from GM on 21 May 2024
Dear Rose, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Best, Craig Kepple, GM

8/10 Good

Mario a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was awesome, Maintanance man was not so mucg
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Mario a, While I'm glad that you enjoyed your stay overall, I'm very sorry that you experienced inconsistent service. We value all your feedback and hope to see you again for a flawless experience. Best, Craig Kepple, GM

10/10 Excellent

Can

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, will return
Stayed 1 night in May 2024
Response from CK on 16 May 2024
Thanks for staying with us!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Bar wasn't open on weekend
Stayed 2 nights in May 2024
Response from CK on 15 May 2024
Thanks for staying with us!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the front desk lady, very friendly and kind.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Lisa, I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Craig Kepple, GM

10/10 Excellent

Richard

Liked: Staff & service
Stayed 1 night in May 2024
Response from CK on 8 May 2024
Thanks for staying with us

8/10 Good

GEORGE, Natrona Heights

Travelled with partner
There was a lot of construction in the building next to the hotel. It made it difficult to get on and out. Parking was also am issue.
Stayed 1 night in Feb 2024
Response from Ck on 6 May 2024
Thanks for staying with us

8/10 Good

Neewana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has to get the filter changed. No microwave at property.
Stayed 1 night in Mar 2024
Response from GM on 3 May 2024
Dear Neewana, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Craig Kepple, GM

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel will stay again
Stayed 1 night in Feb 2024
Response from GM on 3 May 2024
Dear David, We love hearing our guests say they will return to our AC Hotel. Just that simple vote of confidence speaks volumes about the experience they had with us. Thank you for your business, and please come back soon. Best, Craig Kepple, GM

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to visit the Statue of Liberty and it was fairly easy to walk to the park. The hotel was beautiful and very nice. The views were beautiful.
Stayed 1 night in Mar 2024
Response from GM on 2 May 2024
Dear Kara, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, beautiful views, and accommodations all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Craig Kepple, GM

10/10 Excellent

Jessica, Chino Hills

Stayed 7 nights in Apr 2024

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CK on 30 Apr 2024
Thanks for staying with us!

8/10 Good

Kristel

Stayed 1 night in Mar 2024

6/10 Okay

cierra

Liked: Cleanliness, staff & service
maintenance on elevators just need to be worked on
Stayed 1 night in Apr 2024
Response from CK on 25 Apr 2024
Thanks for staying with us

10/10 Excellent

Thrayland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from CK on 25 Apr 2024
Thanks for staying with us

10/10 Excellent

Manthan Jayeshbhai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad parking facilities paid almost same as my room charge
Stayed 1 night in Apr 2024
Response from CK on 24 Apr 2024
Hello Manthan, sorry about the price of parking. Unfortunately, we do not have our own parking facility. Thanks for staying with us

10/10 Excellent

Sean

Stayed 3 nights in Apr 2024
Response from Ck on 6 May 2024
Thanks for staying with us

8/10 Good

Dominique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel just wish the toilet seat was cleaner. I also booked a River View but my view was of the city.
Stayed 1 night in Apr 2024
Response from Ck on 13 Apr 2024
Thanks for staying with us

10/10 Excellent

Cintia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. We loved our room view. Everything was clean and well maintained. We look forward to returning.
Stayed 1 night in Mar 2024
Response from Ck on 9 Apr 2024
Thanks for staying with us

10/10 Excellent

Murray, Esquimalt

Liked: Amenities, property conditions & facilities
Overall, excellent. The staff is terrific.
Stayed 2 nights in Apr 2024
Response from CK on 8 Apr 2024
Thanks for staying with us

10/10 Excellent

Joo Hyun Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of river
Stayed 2 nights in Mar 2024
Response from Ck on 6 Apr 2024
Thanks for staying with us

6/10 Okay

satish

Travelled with family
Liked: Cleanliness
They did not clean our room for one night
Stayed 4 nights in Mar 2024
Response from GM on 5 Apr 2024
Dear satish, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Craig Kepple, GM

10/10 Excellent

Heng

Stayed 1 night in Mar 2024
Response from Ck on 1 Apr 2024
Thanks for staying with us

10/10 Excellent

miriam, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 5 nights in Mar 2024
Response from Ck on 31 Mar 2024
Thanks for staying with us

6/10 Okay

Ryan

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was nice and clean but wasn't the most convenient to navigate to/from when you aren't utilizing Uber. The 2 major inconveninces were the fact that there wasn't a microwave available on site and the only ice machine in the entire building was located on the 3rd floor and if my recollection is correct, there were over 20 floors in total. The staff did explain it was due to "one bad apple" but it was still frustrating.
Stayed 3 nights in Mar 2024
Response from CK on 27 Mar 2024
Thanks for staying with us!

10/10 Excellent

Catherine

Travelled with family
Great stay! Good staff!
Stayed 3 nights in Mar 2024
Response from Ck on 24 Mar 2024
Thanks for staying with us

10/10 Excellent

Martin

Stayed 3 nights in Mar 2024
Response from CK on 17 Apr 2024
Thanks for staying with us

10/10 Excellent

Kellyann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear Kellyann, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Craig Kepple, GM

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Anything I asked for, they were super accommodating Will stay there again
Stayed 4 nights in Mar 2024
Response from Ck on 22 Mar 2024
Thanks for staying with us

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CK on 23 Mar 2024
Thanks for staying with us!

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the financial district, quiet and impeccably clean.
Stayed 4 nights in Mar 2024
Response from Ck on 26 Mar 2024
Thanks for staying with us

8/10 Good

Tsoi Miu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ck on 22 Mar 2024
Thanks for staying with us

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern hotel. Well located in the business district just far enough away from the hustle and bustle and right by the water. Rooms were a bit tight for 4 people but with the large windows, gave it a very open feel so it wasn't too bad. Fridge was nice and good size. The bathroom had great amenities and effecient design for a smaller room. The shower design is amazing and a joy to use. HOWEVER. Whoever decided that the bathroom have a sliding glass door, that does not seal completely...meaning, it's the same as there being no door...did not think this through. In such a compact room, I don't need to have access to all the smells and sounds coming from the bathroom, just like I'm also in there at the same time. That was a complete fail. Parking is a bit of a nightmare. There is NO parking provided by, or associated with the hotel. This was not clear on the listing description (where is says offsite parking is available). Yes, parking is available, if you can find it! I circled around for 30 minutes till I found a quiet small road lot (which actually ended up being an amazing)... but no help from the hotel. So book your parking in advance if you stay here. Also, this hotel is a bit of a walk from any subway line, so keep that in mind. Aside from that, it was a nice hotel and we had a great view on the water.
Response from CK on 19 Mar 2024
Thanks for staying with us!

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was well-cleaned and felt very secure. We had an amazing view! I would highly recommend this hotel. Unfortunately, breakfast was not included in the hotel rate (not complimentary). Overall, I would give 5-stars because of its location, safety and how clean it was.
Stayed 1 night in Mar 2024
Response from CK on 19 Mar 2024
Thanks for staying with us!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the river, easy access to most subway lines and quiet.
Stayed 2 nights in Mar 2024
Response from CK on 18 Mar 2024
Thanks for staying with us!

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from CK on 18 Mar 2024
Thanks for staying with us

10/10 Excellent

Ayberk Yarkin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from CK on 15 Mar 2024
Thanks for staying with us!

10/10 Excellent

Ankit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, location is unbeatable. they offer water bottles as well which I think is a great plus. Can be expensive at times but i think that comes with the location check-in check-out was smooth. The bedding is little old, cleaning is top notch. Def recommend
Stayed 2 nights in Mar 2024
Response from Ck on 15 Mar 2024
Thanks for staying with us

10/10 Excellent

Inez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, and the rooms were spacious and very clean; also loved being in the FIDI.
Stayed 3 nights in Feb 2024
Response from CK on 13 Mar 2024
Thanks for staying with us

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Jan 2024
Response from Ck on 13 Mar 2024
Thanks for staying with us

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern, European style hotel. Rooms are somewhat small and simple, but nice and comfortable. The nearby deli called The Best Food of New York is one of my favorites. Lower Manhattan is the best area to stay. Mid town is too crazy for me.
Stayed 1 night in Mar 2024
Response from Ck on 12 Mar 2024
Thanks for staying with us

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ck on 12 Mar 2024
Thanks for staying with us

8/10 Good

Megi

Stayed 2 nights in Mar 2024
Response from Ck on 12 Mar 2024
Thanks for staying with us

6/10 Okay

Roderick, East Greenwich

Liked: Staff & service
Disliked: Property conditions & facilities
Property is showing wear.
Stayed 1 night in Mar 2024
Response from Ck on 11 Mar 2024
Thanks for staying with us

10/10 Excellent

Natalie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Natalie Marie, We love seeing five stars when our guests leave a review. Thank you so much for choosing our AC Hotel by Marriott and please consider a return visit. Best, Craig Kepple, GM

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view from my room window and loved how clean the room was. Also loved the area as it was very quiet and peaceful. Can take a beautiful walk along the pier as well. Definitely will stay again and longer to enjoy the wonders of downtown NYC.
Stayed 1 night in Mar 2024
Response from Ck on 10 Mar 2024
Thanks for staying with us

8/10 Good

Yoram

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ck on 8 Mar 2024
Thanks for staying with us

10/10 Excellent

Brittany M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Can't wait to book again.
Stayed 1 night in Mar 2024
Response from CK on 5 Mar 2024
Thanks for staying with us!

10/10 Excellent

Carlos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 2 nights in Mar 2024
Response from CK on 3 Mar 2024
Thanks for staying with us!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ice machine was down , once reported the staff came up with a bucket of ice. 👍👍👍
Stayed 1 night in Mar 2024
Response from Ck on 3 Mar 2024
Thanks for staying with us!