2/10 Sangat Buruk
Andy
30 Apr 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I’m not one to complain, but my stay at Dream Midtown by Hyatt left me genuinely disappointed.
From the moment I arrived, the hotel smelled strongly of cigarettes and marijuana, which immediately set a negative tone. Unfortunately, the room itself wasn’t much better—it had an old, stale odor that made it hard to feel comfortable.
What was most frustrating was how misleading the amenities are. The “game room” is advertised and shown in photos, yet it’s no longer available to guests and only used for private events. When I asked about it, I was simply offered a half-off drink coupon to a bar, which felt like a poor substitute.
Service was inconsistent as well—my room wasn’t cleaned one night, with no explanation. The biggest issue, however, was the gym. It’s located about a 6-minute walk away, and I was given a card that wasn’t clearly identified as a pass. Because of this, I was denied entry, even after confirming my stay with the hotel.
Considering this is a Hyatt property, I expected much better. When I raised these concerns, I was offered a cheap bottle of champagne, which felt dismissive.
Overall, very disappointing experience.
Andy
Menginap 4 malam pada bulan April 2026
