8/10 Bagus
Anthony
30 Jul 2025
Disukai: Kebersihan, fasilitas
The accommodations at Sonesta ES Suites Wilmington - Newark location are spacious and clean. The first room (113)we were in needed appliance repairs. The refrigerator was not sufficiently cold enough to store my medication. The stove was missing a panel. Customer service was woefully and dangerously inadequate. On Saturday, July 19th I called approximately 1pm to inquire about early check-in. My call was answered by Shinaya. She informed us our room would not be available until after 4pm and said she would like to discuss the issue but had to place us on hold while she checked in other guest. It is disrespectful to sideline a guest while tending to someone else. Sonesta ES Suites would have lost our business from this interaction alone had we found alternate accommodations.The most egregious and potentially litigious action of all perpetated by everyone except Sharonda was I informed this organization that I was traveling with perishable medication. No one offered to insure refrigeration was available or offer to store my medication in a suitable manner. Shinaya's performance was abysmal and her behavior contentious. Ali was congenial but his performance lacked thoughness. Sharonda was a professional and it was a pleasure interacting with her. We liked the property. Visiting this location in the future is not outside the realm of possibilities but we will think long and hard about the service provided by the current staff.
Anthony
Menginap 2 malam pada bulan Juli 2025
