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Ulasan untuk Ibis Budget Newcastle

2.5 out of 5
Ibis Budget Newcastle
3-5 Thomas Street, Wallsend, NSW

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 151 dari 689 ulasan" "
Penilaian 8 - Bagus. 257 dari 689 ulasan" "
Penilaian 6 - Cukup Baik. 155 dari 689 ulasan" "
Penilaian 4 - Buruk. 71 dari 689 ulasan" "
Penilaian 2 - Sangat Buruk. 55 dari 689 ulasan" "

7,6/10

Kebersihan

8,2/10

Staf & layanan

6,6/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Chanele

Disukai: Staf & layanan
Good location and cheap. Is a little old but clean enough. Noisy due to being near a main road
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 28 Apr 2024
Hi Chanele,Thank you for sharing your feedback with us, we greatly appreciate your review.Kind regards,Hinano - Assistant Manager

2/10 Sangat Buruk

Mohammed

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Unique part was that they have cut down on housekeeping, not replacing towels, or bedsheets, and doing this in the name of being "environmentally friendly". Funnily, prices are same as if they were doing all these things. Will never set foot in any of the IBIS properties ( anything run by "ACCOR")
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 27 Apr 2024
Dear Mohammed,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Cukup Baik

Roger

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Price was reasonable for Hotel
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 21 Apr 2024
Dear Thank you for taking the time to share your feedback with us. Your feedback will be shared with our team. Kind regards,Hinano Pora – Assistant Manager

2/10 Sangat Buruk

S

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 19 Apr 2024
Hi Guest,Thank you for rating your stay with us.Kind regards,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Cukup Baik

Sarah

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Just very dirty & not much to use like toaster & microwave & hand towels or face washer etc, but otger than that bed was comfortable & shower is good if ur just looking 4 a comfy bed & good shower & nit wanting 2 pay much then its the 1 to go to 4 you!! Its not 2 bad u might get lucky & get a clean room
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Sarah,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

10/10 Sangat Bagus

Marilou

Disukai: Kondisi & fasilitas properti
Nice place. Clean .
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Marilou,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

10/10 Sangat Bagus

Saad

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like it
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Saad,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 Sangat Buruk

Aaron

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Much smaller and cramped. Bathroom not clean. Bunk bed linen not made up.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Aaron,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Cukup Baik

Huy

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Room 241 has cockroaches and ants. I need to throw away my food as it was covered by ants. If you stay there, do not stay in that room
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Huty,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 Sangat Buruk

Rebecca

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Hi Rebecca,Thank you for leaving us a review.Kind regards,IBNC

2/10 Sangat Buruk

Miller

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
As told by Ibis Budget Newcastle, twenty rooms were overbooked. They sold us to Alloggio Thornton, a remote area in the west far away from New Castle. It was promised that receptionist was ready for us to check in. But we found there was no receptionist, room was dirty. We had to wipe the dirty on the table and that in bathroom. No lift in the building, we had to carry our heavy luggage's upstairs. We couldn't find restaurant in the dark when arrived around 8pm. We felt we were dumped in the middle of nowhere. We will never choose Ibis Budget as our hotel in future. This is the worst hotel experience.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 21 Apr 2024
Dear Miller,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

8/10 Bagus

Rida

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would love it if there was a microwave in the room really would help
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Ride,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

6/10 Cukup Baik

dorothy

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
What turned me off for second time, the bookings were mucked up at reception. Whoever does their pre-bookings if you can't provide then please don't just send back a book for double room when asked for disabilityon ground floor elderly male on 2 sticks. The room offered was upstairs, no on first landing, no, "if you aren't able then tell me where as in a hurry" - family room with upgraded costs, no we booked for ,, and not paying extra... oh well family at no extra. This mucking around allowed me 5 mins to find the room, get changed and down to a meeting for 1.30. This was 1.10 arrival. The toilet roll is great for a man standing at the loo, for kids (family room) and women it is a reach directly above - not safe. Shower head tied with string. AC remote back off with note that it goes no lower than 21 - we used a walking stick to turn it on and off as remote not working. Otherwise bed good, tea facilities great, bar fridge handy, TV good. Need to be aware that bed is against the wall so second person has to crawl down and under the bunk ladder or climb over other on the edge.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 21 Apr 2024
Dear Dorothy,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Cukup Baik

Ashelyn

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Shower/Toilet & sink vanity is not ideal nor convenient. $10 breakfast with extremely limited options. Uncomfortable bedding. Many electrical maintenance have not been repaired.
Menginap 8 malam pada bulan Februari 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Ashelyn,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 Sangat Buruk

Kylie

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Hi Kylie,Thank you for taking the time to leave us a review. We hope to have you book with us to meet your expectations.Kind regards,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is what it is. It’s safe, comfortable, don’t expect anything more
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Michael,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 Sangat Buruk

Kim

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
There were stains on the sheets and suspicious dirty marks on the walls. The bathroom was a tiny pod style. Car park was full so had to park on the street. No elevator. Staff were nice! But was definitely not a relaxing/restful stay.
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Jake

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 6 malam pada bulan Februari 2024

2/10 Sangat Buruk

Paul

Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The staff were very friendly and professional. I had to ask to be moved to the car park side as it was extremely noisy on the road side. Although the window is double glazed, a lot of the sound was coming through the surrounds. The bathroom is a joke-you are having a shower and the area in front of the toilet gets soaked, no screen or curtain. You have to hang your clothes and towel above the toilet bowl, very heigenic. How the workers put up with the deserved complaints l don't know.
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Mathew

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Mathew,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

8/10 Bagus

Deborah

Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Con

Booked a room for 1 night on Expedia, the fee was $99 & I was to pay on arrival. Arrived at around 1730hrs that afternoon & paid $100.39 by card, the receptionist said there was a merchant fee. No towels in the room & no rubbish bin. The receptionist handed me 2 towels & said she would find a bin & bring it up to me. She never did. Departed 0700hrs the next morning & handed my key to the receptionist on the way out. Checked my bank statements the next day, to find I'd been charged another $99. Have been calling their office phone repeatedly for the last 3 days but cannot make contact. Managed to get through to a lady yesterday afternoon, who said she'd look into it & call me back, but never did. Have left voicemail messages & sent emails, but no reply. The customer service at Ibis Budget Newcastle (Wallsend) is atrocious, I do not recommend this property at all.
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Karen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The staff were very friendly and helpful, the room was clean, the shower and toilet are the smallest I have ever encountered!, but we were thankful to find somewhere where you were greeted at the front desk and car parking was included.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very noisy
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Samuel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Affordable, clean, quiet (apart from motorway), close walk to Wallsend shops, bus stop and library. Friendly helpful staff.
Menginap 6 malam pada bulan Januari 2024

8/10 Bagus

Lewis

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Lewis,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

10/10 Sangat Bagus

Michelle

Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Mick

Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Lewis

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hinano – Assistant Manager pada tanggal 15 Apr 2024
Dear Lewis,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

6/10 Cukup Baik

Marlene

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Room ok and clean. Aircon in room not working properly and window only opens a crack- which made the room feel very stuffy and was a very hot day and night…difficult sleeping in the heat.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Romel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Considering the price of accommodation, the stay was a good place to rest and recoup before heading out for another long day of driving.
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Matthew

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Yung

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Super convenient, shopping centre is close by . Rooms were clean and housekeeping very accommodating to our needs. Room rates very reasonable. Will definitely stay in the future if we are back in Newcastle
Menginap 4 malam pada bulan Januari 2024

6/10 Cukup Baik

Phillip

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Facilities were satisfactory, although very cramped. Bathroom was very small and no way of keeping anything dry. No seating in room (actually - no room for any seating). Would not want to spend much time in the room, but the bed was comfortable.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Erika

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

Andrew

Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Danielle

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
I am ok with budget accommodation, and budget facilitates, however even with budget accommodation there is still a level of cleanliness experienced. Our sheets had shoe footprints on it, there was hair and sand through both beds, there was obvious filth on the wall beside the bed where I assume a child had picked their nose and had no tissue. This was also the case for underneath the bunk that laid over the queen bed, there was filth wiped under there for us to look up at when laying in bed. The queen bed had springs coming up out of the bed, which meant I couldn’t lay on the bed, without having the doona on the bed, therefore I had no blanket and used towels as a blanket. It was after 10pm before we got into bed, and by that time reception was unattended to be able to get assistance. The shower area still has hair on the floor, and the vent in the bathroom would have had difficulty working as it was absolutely caked in thick dust. I was extremely disgusted and disappointed in the cleanliness of the motel. I believe the quality of the facilities and fittings were appropriate for price paid, it was just that the room and linen was so dirty that was upsetting. This is my 4th stay at this motel, and my room has never been this dirty.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Maria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

DAVID

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Dirty premises. Dirty room. Grimy bathroom pod in need of a deep clean and perhaps refurbishment. WiFi not working. No towels provided (except for a bath mat. Budget tourists still have a right to expect cleanliness and that advertised standards are met.
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Nicole

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quite possibly the worst place we have stayed in. No towels, dirty, caravan like bathroom facilities. Blocked sink drain. Grubby walls. This is less than a budget hotel. We made the booking last minute as we were needing to stop for the night on the way through to our holiday destination. Only seemed to be one staff member, who was in tears as she was overwhelmed that everything was broken. The place is not even worth a rating. Would absolutely avoid at all cost!
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice stay. Rooms were clean. Although the room was not too big, it had enough space. There's a communal space with microwave and water cooler.
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Robert

Traveler bisnis
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Aimee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Dianne

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Staff were friendly, however I was in a room closest to reception and it was extremely noisy with guests coming and going until really late. Each time the door would "clunk" with closing. The room was very basic with not even a teaspoon, let alone hairdryer or microwave. Shower/toilet was time and resembled one you would find in a caravan. The basin was separate and in the room. Room not very clean and fridge contained opened milk and drinks from the previous guest. No fresh milk pack provided. The bed appeared clean and was comfortable.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Peter

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

anne

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Didn’t like any of it, budget is an understatement
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Kayne

Disukai: Kebersihan, staf & layanan
Very basic, but understandable for the price. Ok for a quick overnight stay. Staff were great x.
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Jeff

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
you need a bed/shower/toilet for the night, but over $100, too expensive
Menginap 1 malam pada bulan Desember 2023