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Ulasan untuk Passport Inn - By The Falls NY

2.5 out of 5
Passport Inn - By The Falls NY
523 3rd. Street, Niagara Falls, NY

Ulasan

6,6
Penilaian 10 - Sangat Bagus. 54 dari 266 ulasan" "
Penilaian 8 - Bagus. 70 dari 266 ulasan" "
Penilaian 6 - Cukup Baik. 66 dari 266 ulasan" "
Penilaian 4 - Buruk. 40 dari 266 ulasan" "
Penilaian 2 - Sangat Buruk. 36 dari 266 ulasan" "

6,4/10

Kebersihan

7,6/10

Staf & layanan

6,0/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Penelope

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

linfei

Disukai: Kondisi & fasilitas properti
Very convenient
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Pamela

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
..
Menginap 1 malam pada bulan April 2024

4/10 Buruk

geraldine

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Thin walls. Can hear others doing stuff. This place is just plain old worn out. Not very clean. Dried vomit stain on carpet. Bad neighborhood this is in the ghetto of Niagara Falls.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Sheila

Menginap 1 malam pada bulan April 2024

8/10 Bagus

Reva

Disukai: Kebersihan, staf & layanan
It’s not the most plush place nor it is luxurious. But it was very clean and it was perfect for a place to sleep which was all we needed
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Matthew

Disukai: Kebersihan, staf & layanan
Clean no frill budget inn near the falls. Don't expect amenities that a higher standard inn would have. This being said, it has the basics. Each private room comes with the standard Towels, soap, clean bedroom and bathroom. Don't expect laundry services or breakfast
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Leah

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place to stay
Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Kokoro

Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Gary

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Ok stay
This place is really run down, needs a lot of updating. Bed was comfortable, quiet neighborhood. Kind of a sketchy neighborhood.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Miracle

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Won’t stay again
Please do not let the pictures fool you! I will say that the location of this hotel is awesome. It is in walking distance to all of the local attractions. Cleanliness out of the window! Space in the room very little. The staff is pleasant and helpful. The linens and towels were stained and do not look to be washed well. The tub was peeling, the bathroom was not clean, the lock on the front door was junky and the Wi-Fi was bad.
Pillow case on one of the beds
Stains on sheets
Menginap 2 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Franklin

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Tiffany

Menginap 2 malam pada bulan September 2023

2/10 Sangat Buruk

Aman

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room is terrible and smell like public toilets. Bed sheets are dirty. Toilet door handle doesn't work. Only good thing about property is that it is close to Niagara falls park.
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Katrin

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Das einzige was positiv zu erwähnen ist, war die Nähe zu den Niagarafällen ca 10Fußminuten entfernt! Ansonsten war die Unterkunft ihren Preis nicht wert! Unser weißen Adiletten (Hausschuhe) ist waren nach dem zwei Nächten in dieser Unterkunft unten komplett schwarz, so dreckig war der Fußboden!
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Leah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff always very friendly and kind and always feel comfortable in the tooms and peace and quite
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Sherri

Bepergian bersama keluarga
Expensive for the quality
Menginap 1 malam pada bulan September 2023

4/10 Buruk

Sikder Monoare

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
not a good hotel, old and it’s a motel
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Jimmi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean
Very close to all the attractions. Friendly people.
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Lilly

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The owners were very friendly and helpful. The room was clean except the carpet was damp and dirty. We booked last minute as we had to extend our trip and the hotel that we were staying at was sold out and couldn’t accommodate us for another night. The Passport Inn is what you’d expect from a motel but the owners were so nice that I wanted to give them the benefit of the doubt. That is until I woke up in the middle of the night to a roach crawling on my arm. Spent the rest of the night with my phone light on making sure I didn’t see any others come back out. Luckily I had a 5am flight and didn’t have to stay much longer.
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Aakriti Kumari

Tidak Disukai: Staf & layanan
The Wifi service is really poor.
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Snezhana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
-
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Leah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is really nice and makes you feel welcomed
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Sivaraman

Bepergian bersama keluarga
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Karina Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Thank you very much, very nice.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The price was right! We literally planned our trip to the falls last minute, we were basically only in the room to sleep. It was very basic, but comfortable. I was surprised how comfortable the bed was, and the air conditioner was really cold. It was in walking distance of everything. And the man who ran it was very helpful and friendly. Would definitely stay there again.
Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

Lynette

Disukai: Staf & layanan
Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Samuel, Cameron

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
N
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Abdul

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Wi fi not good.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Ron pada tanggal 18 Agu 2023
Hello Abdul,Happy to see you had positive experience staying with us. We will work on having better Wi-Fi connectivity for us guest. In some cases when many users try to get on the network at same time can cause network congestion.

8/10 Bagus

Angie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
can walk to lots of attractions from here
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ron pada tanggal 18 Agu 2023
Thank you Angie for your feedback!!!

10/10 Sangat Bagus

Lalit

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ron pada tanggal 18 Agu 2023
Dear Lalit,We’re glad to know your stay with us was pleasant.

6/10 Cukup Baik

Stephen

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Ron pada tanggal 9 Agu 2023
Hello Stephen,Thank you for your feedback.

6/10 Cukup Baik

Joel

Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

Samantha

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The woman at the front desk was so nice but I have to admit the property is so dirty. The room smelled “clean” but it wasn’t. It smelled like mold and it look dirty. We killed multiple bugs. After 5 minutes I had an asthma attack and we left. We had to pay and then rent another room some place else
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ron pada tanggal 9 Agu 2023
Dear Samantha,Thank you for choosing Passport inn for your stay in Niagara Falls NY. I am sorry that your experience staying with us was not pleasant and we hope you give us another chance to meet your expectations. Also I wanted to point out that since we are located very close to Niagara river, bugs gets attracted during hot and humid season and we always suggest our guest to keep their room doors and windows close.

10/10 Sangat Bagus

Pradeep

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Rp pada tanggal 21 Agu 2023
Thank you for taking the time to share your experience, we are glad to know your stay with us was wonderful!

8/10 Bagus

Adam

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Ron pada tanggal 18 Agu 2023
Hello Adam, Thank you for positive feedback.

8/10 Bagus

Saif

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Risi pada tanggal 31 Jul 2023
Dear Saif,We are happy to see you had enjoyed your stay with us.

6/10 Cukup Baik

Ricardo

Bepergian bersama keluarga
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Risi pada tanggal 31 Jul 2023
Dear Ricardo,Thank you for sharing your experience with us and we hope to see you in future.

2/10 Sangat Buruk

maria

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Terrible hotel, dirty; furniture in very bad condition. Bath room hortible and water in the tub not flushing I have pucs and realy I want my money back. I will put a dispute to get my money back.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Ron pada tanggal 9 Agu 2023
Dear Maria,Upon checking the records we noticed that you wanted to cancel your reservation as you were unable to make it to Niagara Falls, however as per the policy set on Expedia your reservation was non refundable and thus you decided to post negative review.

4/10 Buruk

Alfredo

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ron pada tanggal 9 Agu 2023
Dear Alfredo,Thank you for choosing Passport Inn for your stay in Niagara Falls NY.

8/10 Bagus

Rafael

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Risi pada tanggal 31 Jul 2023
Dear Rafael, thank you for sharing your feedback with us. We are happy to know that your stay was pleasant.

6/10 Cukup Baik

Sherry

Bepergian bersama keluarga
Disukai: Staf & layanan
I picked this motel because of it being close to Niagara Falls and the lower cost. The staff were very nice people. The motel is an older place and you can tell it's an older motel. I found the bathroom to be clean, the beds/bedding were clean. There were plenty of places to get food from when we got hungry. I think the carpet needs a cleaning. We walked around in bare feet and/or socks and our feet got pretty dirty by the time we went to bed. Other than that it's an ok place.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Risi pada tanggal 31 Jul 2023
Dear Sherry,Thank you for taking the time to share your experience with us. We’re glad to see your positive feedback on the room and bedding cleanliness. We recently had our carpets steam cleaned by professionals.

2/10 Sangat Buruk

Judith

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Risi pada tanggal 31 Jul 2023
Hello Judith,Thank you for choosing Passport Inn for your stay in Niagara Falls NY. Please contact us at 716-285-2295 so we can further assist and understand your concerns.

4/10 Buruk

William

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The floors are weak there was no hot water
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Risi pada tanggal 31 Jul 2023
Dear William,Thank you for taking the time to share your experience with us. Being peak summer season, all the rooms are mostly occupied and sometimes it takes couple of minutes to get hot water. Thank you for choosing Passport Inn and we hope to see you in future!

4/10 Buruk

Radical

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Cheap but dirty
It smelled like a bug bomb was set off right before we entered and it was obvious by all the dead bugs in the window.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Risi pada tanggal 31 Jul 2023
Dear Radical,Thank you for taking the time to share your review with us. We sincerely apologize for inconvenience you had. We maintain pest treatment regularly but being very close to the falls, bugs are common during hot weather. We will further try to improve on this. Thank you!

6/10 Cukup Baik

Gwen

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Risi pada tanggal 31 Jul 2023
Thank you for taking the time to share your experience.

10/10 Sangat Bagus

Deivis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Excelente
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

balasankaravadivel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
very good. happy to stay. all are walkable distance.
Menginap 2 malam pada bulan Mei 2023

4/10 Buruk

Lisa

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Arslan Mert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Yo
Menginap 2 malam pada bulan Mei 2023