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Reviews of River Rapids Inn

2.5 out of 5
River Rapids Inn
4029 River Rd, Niagara Falls, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and everything worked as it should. Parking was convenient around the rear of the building.
Stayed 1 night in May 2024

10/10 Excellent

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed here for 1 night and it was a wonderful experience. The desk staff were kind and courteous, the room was very clean and modern, and finally their breakfast was great; alot of options including freshly made waffles, freshly made scrambled eggs and sausages along with a variety of breads, bagels juice, coffee etc. The hotel was quiet and the area was just the same, a big contrast to the busier area of the falls near the casino. If you're looking for an affordable hotel, that is quiet, clean, safe and with a great breakfast I would definitely reccomend here. We will be making this our go to hotel when traveling to the Niagara. :)
Stayed 1 night in May 2024

8/10 Good

Lynne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was in bad shape. Loose and missing tiles. The sauna was out of service and the jacuzzi was turned into a plant stand with no lighting in the pool area even at night.
Stayed 2 nights in May 2024

10/10 Excellent

Jorge, Streamwood

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in May 2024

6/10 Okay

Taras

Liked: Staff & service
We had a good breakfast The bedclothes were stained with drops of blood.
Stayed 1 night in May 2024

8/10 Good

Alison

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hi Alison ,Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 Good

Anoop

Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hi Anoop Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

4/10 Poor

Mojgan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room didnt have appropriate blanket. Also there was not coffee maker in room to make a coffee or tea while being in room. There qas not a closet for our clothes. Overal quality didn't math the price. We liked the walking area beside the river. It was very beautiful.
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hello MojganWe do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

10/10 Excellent

Kyle

Liked: Cleanliness
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hi Kyle, Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible.
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hello Andrea We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

2/10 Terrible

Alexis

Stayed 1 night in May 2024
Response from . on 23 May 2024
Hello Alexis We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

10/10 Excellent

Salahuddin

Liked: Cleanliness
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hi Salahuddin Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

4/10 Poor

Gary

Poor checkin staff struggled with the practice cess very frustrating
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hello Gary We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

4/10 Poor

Mary

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from . on 23 May 2024
Hello Mary We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

8/10 Good

Mariya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hi Mariya Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

6/10 Okay

Edward

Travelled with family
Disliked: Staff & service, property conditions & facilities
Door was locked upon arrival. Took me a half hour to get into lobby to check in.
Stayed 1 night in May 2024
Response from . on 23 May 2024
Hello Edward We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

6/10 Okay

Elizabeth

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
It was great value.
Stayed 1 night in May 2024
Response from RRI on 6 May 2024
Hello ElizabethThank You for your positive feedback, we appreciate it!

8/10 Good

Shannon

Stayed 2 nights in Apr 2024
Response from . on 23 May 2024
Hi Shannon Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Biennalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and very convenient. A place to stay, that you will come back for the next trip in Niagara Falls.
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Hello Biennalyn,Thank you for your positive review, we look forward to having you back!

10/10 Excellent

Terry, Brampton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice atrium at the pool. A bit outdated, but has been refurbished nicely. Front desk staff amazing!
Stayed 2 nights in Apr 2024
Response from Guest Service on 28 Apr 2024
Hello, TerryIt was a pleasure having you stay at our hotel, we appreciate the constructive feedback. Hope to see you again soon.

2/10 Terrible

Gary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware of the $20 parking charge they try to make you pay on arrival, just park on the street. Limited room facilities , no coffee or tea in the rooms
Stayed 1 night in Apr 2024
Response from RRI on 27 Apr 2024
Hello GaryWe do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

8/10 Good

Melissa

Travelled with partner
Liked: Amenities
We will be back. Thank you
Stayed 1 night in Apr 2024
Response from . on 22 Apr 2024
we appreciate your time for the feedback . you most welcome next time , we make sure to make your stay more spacious.

8/10 Good

Bridgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Apr 2024
Response from RRI on 19 Apr 2024
Hi BridgetteThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Shenise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for everything you get!
Stayed 1 night in Apr 2024
Response from RRI on 19 Apr 2024
Hi Shenise,Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

4/10 Poor

Billy

Disliked: Property conditions & facilities
Water in shower was lukewarm. Basics.
Stayed 2 nights in Apr 2024
Response from RRI on 19 Apr 2024
Hi BillyThanks for your feedback.

6/10 Okay

Brian

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from RRI on 13 Apr 2024
Hi BrianThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were given an upgrade to the top floor (4th) overlooking the Niagara River. Looking straight ahead it’s hard to see the river (because it’s so far down) but great view of the river and whirlpool area when you look to the left. Great staff and clean room, only negative would be the older heating/cooling unit which over dried out the room when we had the heat on, but at least it worked. Included standard breakfast was good. Highlights were the friendly and attentive staff and the view.
Stayed 1 night in Apr 2024
Response from RRI on 13 Apr 2024
Hi DwayneThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Gilles, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very cost effective
Stayed 1 night in Apr 2024
Response from RRI on 17 Apr 2024
Hi Gilles , Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Tbd
Stayed 1 night in Apr 2024
Response from RRI on 13 Apr 2024
Hi OttoThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RRI on 13 Apr 2024
Hi Rebecca Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 3 nights in Apr 2024
Response from RRI on 9 Apr 2024
Hi Desiree ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best Regards River Rapids Inn

8/10 Good

Allison

Stayed 3 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Hello, AllisonWe appreciate your rating!

10/10 Excellent

robert, Tillsonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RRI on 13 Apr 2024
Hello Robert,Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from RRI on 13 Apr 2024
Hello Gwen, Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much Kindest Regards,River Rapids Inn

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from Guest Service on 28 Apr 2024
Hello, Amanda Thank You for your positive feedback, we appreciate it!

6/10 Okay

Carlos

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Disappointed with the heated pool. We arrived Friday night. Hotel was full, pool was heated and full of guests. Next day, not that many guests, and they turned off the heat. The sauna also didn’t work. Usually I wouldn’t make a big deal, but we choose this property in between few other because of the heated pool. We asked the management, they claimed they turned on, but the water was never warm. ( would take few good hours to heat)
Stayed 2 nights in Mar 2024
Response from RRI on 6 Apr 2024
Hello CarlosWe do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

10/10 Excellent

Hermis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing front desk service. Rooms very clean Nice breakfast. I’ll be back to that Hotel whenever I go to Niagara Falls
Stayed 1 night in Mar 2024
Response from Anjali on 6 Apr 2024
Hi Hermis ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best Regards River Rapids Inn

6/10 Okay

Leigh-Anne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool area is severely outdated and requires renovation.
Stayed 1 night in Mar 2024
Response from RRI on 19 Mar 2024
Hi Leigh Anne,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

6/10 Okay

Ann

Travelled with partner
Liked: Cleanliness
While the location was close to the river the area was not close to any other amenities
Stayed 4 nights in Mar 2024
Response from RRI on 19 Mar 2024
Hi Ann Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

2/10 Terrible

Omkar

No one available in the night, our room door was not opening, nobody responding over phone. We needed to break open the door to get inside, never recommend the hotel
Stayed 2 nights in Mar 2024
Response from RRI on 17 Mar 2024
Dear Guest,Thank you for your feedback

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at River rapids inn. We were charmed by the lady at the concierge who gave us great tips. We went on a hike at Niagara glen Got takeout from jal mahal and were blown away. Will be staying here again!!!!
Stayed 1 night in Feb 2024
Response from RRI on 13 Mar 2024
Hi Rebecca Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Marco

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the staff was good, was not happy that you guys called me and asked what time I was coming and that check in is not later than 10pm which your website says 12pm, this is not acceptable. Also the food was terrible and was cold the eggs were horrible and were cold same with the sausage I wouldn’t even be surprised if they were from the day before. The room was obviously just renovated but you guys could not clean it up after then was still dust on the counter and dirt on the floor, also the tv never worked in either room and same with the microwave. The pool was definitely not heated and was extremely cold. Long story short if you say the hotel has something it better have it.
Stayed 2 nights in Feb 2024
Response from RRI on 26 Feb 2024
Hi Marco,Thank you for bringing the issues to our attention. We apologize for the inconvenience during your stay. We look forward to welcoming you in future.

4/10 Poor

Muminur

Stayed 1 night in Feb 2024
Response from RRI on 24 Mar 2024
Hi Muminur, Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Randy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice clean rooms
Stayed 4 nights in Feb 2024
Response from RRI on 23 Feb 2024
Hi Randy ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and the amenities were as advertised. Staff was friendly.
Stayed 1 night in Feb 2024
Response from RRI on 23 Feb 2024
Hello KevinThank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RRI on 23 Feb 2024
Hi Elizabeth,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

8/10 Good

Angela

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from RRI on 19 Feb 2024
Hello Angela, Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

6/10 Okay

CANDY

Travelled with partner
Liked: Cleanliness
bath tub max.hot is only a bit warm, only one set of shower gel, 2 bottle of water per stay (booked for 2 nights ). Didnt provide hot water kettle or coffee maker. breakfast included but sauage, eggs and harshbrown is cold. No vending machine
Stayed 2 nights in Feb 2024
Response from RRI on 19 Feb 2024
Hi Candy,Thank you for choosing our hotel and taking time to share review. We are genuinely sorry for the negative experience you had in room . We will address these concerns with proper individuals, and will take corrective actions to improve our overall guest experience.We thank you for your patience.Best Regards

2/10 Terrible

Sanjana

Liked: Cleanliness
Very noisy neighbours where I couldn’t sleep. Tried calling the front desk and would not pick up. Will not stay here again.
Stayed 2 nights in Feb 2024
Response from RRI on 19 Feb 2024
Hello Sanjana,Thank you for taking the time to write a review about your recent stay at our property. We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Thank you very muchKindest Regards, River Rapids Inn

6/10 Okay

Pushpapalan

Travelled with family
Liked: Staff & service, property conditions & facilities
Breakfast area & washroom is clean, beds were done well. Staff were nice & helpful, didn't have any concerns. Parking area is not cleaned. Additional charges for parking & room service(parking $20 Room service $5 HST) in addition to payment at the time of booking. The building gives an overall feeling poor condition
Stayed 1 night in Feb 2024
Response from RRI on 19 Feb 2024
Hi Pushpapalan,Thank you for choosing to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn