"Staff were rude at times. I had to upgrade to fit our family in the room and the whole stay, they kept telling me the room was for 3 x people only, even to the point of housekeeping coming back to remove the extra bed they had just put up!
Our room number was neither on any breakfast sheets so were always questioned if we had paid for it or not.
No information on how to try the kids club.
Spa staff were rude, wouldn’t even let the kids wear goggles to swim in the pool.
Not a 5* experience. The hotel itself is nice and very well done."