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Reviews of Governor's Lodge Resort Hotel

3.5 out of 5
Governor's Lodge Resort Hotel
Queen Elizabeth Avenue, Norfolk Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 28 reviews" "
Rating 8 - Good. 15 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at the Governors Lodge again. The staff are great, helpful and friendly. The cabins are basically a small house and very comfortable. The pool was good. If you have a car you park outside your cabin and the lodge can organise your car hire for you. Tour coaches stop outside reception. Bailey's restaurant is slightly upmarket with delicious food. The only negative is no free wifi and the paid wifi isn't stable. It's a walk into Burnt Pine township but no problem if you're fit.
Stayed 4 nights in Mar 2024
Response from Mary-Lou Corcoran - General Manager on 25 Mar 2024
Thank you so much for your wonderful review, Sally. We look forward to welcoming you back.

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff incredibly helpful Baileys restaurant excellent. Would certainly stay here again
Stayed 3 nights in Feb 2024
Response from Mary-Lou Corcoran on 26 Feb 2024
Thanks, Chris, for your 5-star review. We will pass onto the staff your feedback, looking forward to seeing you again soon.

8/10 Good

Joshua

Stayed 3 nights in Nov 2023

8/10 Good

Elizabeth Valmai

Stayed 7 nights in Oct 2023

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Deluxe One Bedroom Cabin was spacious and clean. Some of the furniture was dated and the lounge is worn. The gardens are impressive, whilst the pool and spa were popular spots each afternoon. It is a quiet location with nice views. Unfortunately, there is no cooking allowed in the cabin not even a toaster which was disappointing. The WiFi is very limited.
Stayed 5 nights in Feb 2023

8/10 Good

Tony, Sydney, au

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to town but car required to get to beach. Restaurant was closed and cafe unavailable often, but food always available across the road at Hilli's.
Stayed 8 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean and were supposed to get a free bottle of wine but didn't happen. It was also supposed to be air conditioned and self contained but nothing
Stayed 7 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely grounds and nice restaurant.
We bought a package deal and the flight arrangements for our one case weighing 14.7 kg were dreadful. Air New Zealand who took over from Virgin from Sydney to Norfolk wanted 186 dollars one way to as the luggage was only covered from Melbourne to Sydney. Who would want a ticket that left their luggage in Sydney.
Stayed 7 nights in Nov 2017

10/10 Excellent

Judy, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location not far from shopping & restaurants
We loved the fact that we were picked up from the airport and delivered back there. Nothing was too much trouble for the staff. The room was spacious, clean and comfortable. Daily maintenance was greatly appreciated. The quietness of the place was impressive - only birdsong to be heard on many occasions. The only disappointing part was Baileys Restaurant which was exceptionally slow in delivering meals and the meals were not good quality. However, there are many other choices of places to eat. Overall, we would highly recommend Governor's Lodge to anyone.
Stayed 7 nights in Nov 2017

10/10 Excellent

Broom-Broom, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Individual cabins in a subtropical setting
Close to town, 10 minute drive to anywhere on the island. Friendly, helpful staff. Pool,spa beautiful. Yours a must

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norfolk at Christmas
Staff was friendly and helpful. Room was comfortable and easy walking distance to town (but still recommend Re ting a car to see the Island)

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Quiet private hotel close to main street
Would definitely like to return to the island. Plenty to do and see. Great walks and scenery. Excellent eating places. Lots of history. No crime.

10/10 Excellent

chook, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort close to everything
I think the resort has every thing that you require when you are on holidays including a very good receptionist that can look after all your needs when required. FF

10/10 Excellent

CalebEdensNanny, Mount Maunganui NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, clean private chalets
We had booked without having much knowledge of the Island layout or accommodation available on it. We couldn't have been happier with our choice. The stay at the Governors was a lovely experience, laid back, friendly, quiet efficiency, and when our flight was delayed on the day of departure they were very very accommodating and helpful. Nothing was too much trouble. It was like staying with trusted friends.

6/10 Okay

Wendy, Wagga Wagga NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A step back in time
Have always wanted to go to Norfolk Island and now have ticked it of my list. The island is very quaint and is trying very hard to keep up with the rest of the world. WIFI was impossible and this is what people want. Not a place we are likely to return to in a hurry. When booking check all tour sites and book a package with all the inclusions you can. Your package MUST include car hire. It is expensive if you don't have it in your package. Check ALL tour sites before parting with your money.

10/10 Excellent

karen, nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and relaxed
Good position to all the attractions as you do need a car on the Island. Staff were very helpful and always accomodating. Atmosphere was relaxed with beautiful landscaped grounds. Loved the spa. Would definitely stay here again.

10/10 Excellent

C P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jean, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice setting. Fairly convenient to town.
Excellent staff very helpful. Units very comfortable. Good having restaurants for when did not want to go further afield. Gardens very nice and pool area. Norfolk Island a great place to visit.
Kingston area

8/10 Good

Mike, Innisfail QLD 4860, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
Friendly accommodating staff, good food, pleasant surroundings

8/10 Good

Andrew, Dunedin, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Quiet, overall comfortable place, all accomodation in detatched cabins - lounge/dining/kitchen area, bathoorm and bedroom. I was staying with a friend so one of us used the bedroom and the other the bed settee in the lounge. Complex has a small pool and laundry facilities. The only aspect we were not so keen on was the restaurant - food not that great, but are other options on Norfolk to get someting to eat. Complex also had towels you coudl take to Emily Bay plus snorkel gear/flippers - all for no extra charge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gregory, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Bargain; Service: Friendly, Courteous; Cleanliness: Spotless; Hot Spa is fantastic to unwind at the end of each day

8/10 Good

Mal, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A top spot to return to - 2nd time there
A very clean ,easy place to stay. Great location, gardens, spa,pool,and accommodation - very private and quiet - 2 tellies, verandah, lounge, kitchen and nice en suite - comfy bed with plenty of blankets.

10/10 Excellent

carol, Kempsey NSW 2440, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfert holiday
the motel room was clean and comfortable with excellent service daily. the staff were attentive and so friendly. the grounds were just beautiful. fantastic, enjoyed every minute!!

8/10 Good

David, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Fantastic; Service: Friendly, Courteous; Cleanliness: Pleasant;

8/10 Good

Linda, Central Coast NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Governors Lodge - Very Relaxing
If your looking for a nice cottage and a great spa pool in lovely garden settings this is the place to relax. The Sunday nite carvery was great value with beautiful fresh food. I found their Internet service very limited around the hotel, unable to login in at all in our cottage.