2/10 Sangat Buruk
Brooke
Bepergian bersama keluarga dan anak
14 Jul 2025
Tidak Disukai: Kebersihan, fasilitas
I did not like the fact that i had to buy cleaning products to clean the room when we checked in. I paid over $700 for a suite for 3 nights and one of the beds had dirty linen still on it but it was made up. Neither one of the bathtubs i wouldnt have put my dog in before i cleaned them. When i wiped the counter and table tops the rag was brown after each one. There were crumbs, sand and dirt all over the carpets and we had to ask staff several times before they actually came to vaccum. The 3rd day we were there housekeeping never came by our room never picked up our dirty towels and wash cloths never picked up our trash nor brought us clean towels , wash cloths , toliet paper, nor trash bags. We called front desk several times that day asking for them ams was told they wpuld be bringing them. 7:00pm i called once more to the front desk and was told "it was nothing they could do because everyone has went home for the night. So we had no clean towels to shower after being at the beach all day and we had trashpiled up as well as NO TOLIET PAPER IN OUR ROOM AT ALL with 3 kids and 2 adults. It was completely ridiculous and i am very unsatisfied as well as angry that i wasted all of that money. Someone needs to contact me about this matter because it was supposedly no manager or owner there today when i asked to speak with someone before i checked out this mornimg.
Brooke
Menginap 3 malam pada bulan Juli 2025