Search Hotels Near North Carroll Community Pond, Hampstead

"Clean and welcoming. You almost feel like your a president as you walk into the place. "

"Been to this location many times in the past. I saw a 14 dollor change on my card I called the Hotel and they said it started this January charging for parking. This should of been advised at the time of booking and charge from Expedia for parking not as a surprise after I checked out. Not sure if I will be going back there in the future "

"previously on another visit, we had a great a nice breakfast with eggs and sausage among other things. However when I was there on April 22nd and checked out on the 23rd, no such luck. Had very little breakfast food."

"Breakfast was good. Hot tub was empty. Only 2 elevators were working :("

"Clean and staff was nice. "

"Apparently a staff member called out for work. I'm assuming it was the person in charge who kept complaining to any employee within earshot about this person calling out. Offended she had blocked her call. This person obviously needed the day off for personal reasons and did not want to take your call harrassing her to come in anyway. And as a guest, I definitely didn't need to hear about the situation through my entire breakfast. Unprofessional."

"This hotel is basically fine. The mattresses are not new, but that's not unusual. Mattresses cannot always be new. The nearby parking garage is not as convenient as an on-site parking lot, but this is in the middle of a city, not the suburbs. What really elevated this experience for me was the quality of the staff at the front desk. I'm a technologically challenged Boomer. I needed someone at the desk to show me how to get to a destination across town. Jayda at the desk was dealing with a line of people waiting to check in. The situation had to be stressful, but she calmly used GPS on her own phone to show me how to get where I was going. That's old-school customer service."

"This property reeks of cigarette smoke. We have allergies. I called Expedia to see what to do. Expedia called the hotel. Then the front desk called me to yell at me about going behind their back. I was like what are you going to do? Offer me an air freshener. Cool, more irritation of my nose. After telling me I could leave and that they would approve a refund, management then turned around and denied the refund to Expedia. Disgusting."

"Staff was lovely and the room was large but the rugs and couch were stained and felt a bit dirty! With improvement there the stay would have been excellent."